The Dirt Destroyers Cleaning Service LLC

The cleaning was good, but it came to light that this was not a company I could trust. They lied about an incident that took place in the home and was witnessed by my tenant. When confronted, they denied it. I requested a refund of the remainder of my cleaning retainer and they agreed however I'm now suing in small claims court to actually collect that balance.

Fine

It was a good service. We ended up using them for about a year.

It was clear that their management forced them to work too hard or too quickly.  So they couldn’t do a great job.  It was much more than the management problem.  The workers were perfectly nice.  They cleaned everything.  We were vacating an apartment.  They did do a good job cleaning.  It was just clear that these people were over worked and under paid.  Their pricing was the whole problem.

The cleaning was OK. I did have some difficulty with the setting up of the appointment by phone.

They were really very very good. They spent a lot of time for the money.

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The service went well. It was easy to get in touch with the company and scheduling was very easy. Two people came out and completed the service in about 4 hours. They brought their own supplies and did a very nice job.

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They did a good job cleaning the house.

I did not pay more than the $99 Big Deal. I thought they were very good. The only issue was the fact they traveled from Madison to this county, Waukesha County, with the distance which created some issue scheduling, but they did a great job. They did everything for me. They were very professional. I actually used them for a-year-and-a-half. The geographic distance was the issue.

I probably wouldn't use them again. They are based out of Madison, and they can only come into Milwaukee one day a week. I had two guys who came out. They couldn't get anybody to Milwaukee, and when they did set an appointment, the people fell sick, and then they sent 2 guys on a Saturday, and that was not good for me. They did try, but I would never have them back.

We were generally happy with them.

The cleaning was just fine. The communication was not great.  According to the website you could specify what you wanted cleaned. I had typed it all out in the order I wanted done. I had specified things like  cleaning the oven. They didn’t do that. They did more of like the regular cleaning.  But it was nice to come home to a clean home.  The did a great job with the regular cleaning, but it was not exactly what I was looking for.

They showed up on time and were pretty efficient.

Did not get it all done.

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They did a good job.  They showed up late but stayed until the job was completed.  I would use them again.

They were REALLY hard to get a hold of.  They had an online system of booking everything, but it’s been down and they’ve not returned my phone calls.  I was able to get them out once, but that’s all.  I would like a refund.

So I bought this deal to help do some deep cleaning to prep for the holidays.  This deal must have been a bigger hit than this company anticipated, because when we called to schedule, the voicemail was full.  Anyway, we finally got ahold of them, and they never showed for the first scheduled appointment.  When they rescheduled (AFTER the holidays, completely defeating the purpose of buying the deal), the 2 people who arrived did not appear to know that we signed up for deep cleaning.  Instead, one of the employees did our dishes while the other cleaned our bathroom.  My husband did not specifically ask them to clean the floors and the floor boards, so I can't be completely upset with them.  Needless to say, if you use this company, have an explicit list.

the reason I gave a B rather than A was the interaction on the phone trying to cordinate the arrival time. At tehtime, they were not very flexible and it seemed a lot of trouble to phone 20 - 300 min before arrival time. THe job was well done though.

We were very impressed with their thoroughness and quite satisfied with the results.  Furthermore, they arrived on time and acted professionally while inside the house.