SUB ZERO REFRIGERATION

On Friday, Sep 14, we were told the needed part would be in the following Wednesday (about Sep 19) and repair would be scheduled. Finally, over 2 weeks later I called Akrit and they confirmed part had been received (but not even an apology for not advising us of thisas promised) and set up Oct 3 for repair service call. Service repairer really nice but when he presented the bill it was for the original estimate of around $700. Akrit had not even bothered to inform the repairer of the Subzero credit. Repairer did call Akrit which acknoweledged the credit and he rewrote the bill to the proper amount. Clearly, we had to be careful and cautious dealing with AKRIT as we could not trust them to do what they agreed to. They had no concern that we could lose still more food from the refrigerator losing coooling capacity. Also, there so far as of Nov 5 any further follow up from Subzero as to how the final repair turned out, even though Subzero had been advised back in September.

THE COMPANY WAS AVAILABLE TO SERVICE THE PROBLEM WITHIN 24 HOURS. WHILE THEY DID NOT HAVE THE PART AVAILABLE AT THE TIME OF THE CALL, THEY WERE ABLE TO PROVIDE A TEMPORARY SOLUTION UNTIL THE PART ARRIVED WITHIN THE NEXT FEW DAYS. THE TECHNICIAN WAS PROFESSIONAL, COURTEOUS, AND A PLEASURE TO WORK WITH.