RUFFIN' IT RESORT
About us
Madison's award-winning resort exclusively for dogs! Offering daycare and overnight accommodations, including 'cageless' boarding called 'Pooches-in-Pajamas'. Every guest experience is customized based on that guest's personality and special needs. COST DETERMINED BY THE JOB. ADDITIONAL HOURS- PET HOTEL- MON-FRI 7:00 AM–10:00 AM, 4:00 PM–6:00 PM; SAT 9:00 AM–11:00 AM, 4:00 PM–6:00 PM; SUN 4:00 PM-6:00 PM. DAYCARE: Mon-Fri 6:30A-6P and Saturday 9A-6P. After hours check-out available. We love and have experience with senior & special needs dogs. Our promise: we treat every guest as if they are our own.
Business highlights
Emergency services offered
19 years of experience
Services we offer
'REPORT CARDS' WITH PHOTOS OF STAY, AFTER HOURS CHECK-OUT AVAILABLE. We LOVE senior and special needs guests!, Award winning LUXURY DOG HOTEL & DAYCARE. PRIVATE PLAYTIME & GROUP PLAY TIME, BATHS & BRUSH-OUTS, CUDDLE TIME, DAILY HEALTH CHECKS & TUCK-IN SERVICE, EMAIL UPDATES, NEIGHBORHOOD WALKS, OUTDOOR PRIVATE PATIOS CONNECTED TO HOTEL ROOM, SATURDAY PLAYGROUPS FOR PARENTS & POOCHES, SPECIALTY TREATS, WEEKEND KENNEL-FREE SLUMBER PARTIES ('Pooches-in-Pajamas'), YAPPY HOUR
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.833 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 33 reviews
Michael K.
Jun 2017
Our dog has been going to daycare for multiple years and have had no major issues. The staff loves dogs and takes good care of our dog.
Mano M.
Feb 2016
They do the playgroups every saturday, provide nice coffee + donuts.
I moved over to them from Taby and Jack's which is very good but far from my new house.
Out of 12+ weeks I went there, I and my dog had a good time,
I was expecting the same last saturday but was just the opposite.
There was a new lady managing the playgroup and she wanted to bring some new rules, such as "dog owners always watch dogs" , which I usually do, except when I have to step out into their hallway to grab a coffee.
When I took off a few seconds and came back, this lady (she calls herself management) was standing there staring at me, and she almost shouted saying I needed to stay with the dog. I understood she is having a bad day, but decided to be compliant.
My dog is a teddy bear pup named buttercup, he is 16lb does not hurt anyone (or cannot). But he loves to mingle. He was trying to get on top of another dog, owned by a pregnant woman (and I am asian Indian male) - just get on top, not for any other intentions. Usually, in such cases the people around (especially managers) gently pull the mounting dog so nobody is annoyed. And I always encourage them to do so.
However, this person, who, for some reason (which I do not understand even now) , was already annoyed with me, says to me , "you need to keep your dog under control otherwise he needs to be on leach". This is the very first time my dog, out of 3 years he has been with us, received such a comment. Puzzled, I asked her, why? isn't this what many dogs do? (In fact there was another small dog always trying to mount my dog)? At this point, she escalated the altercation towards asking me to leave. She even offered me full refund, after I reminded that my dog is not violent to demand such an action and, also I earned the right to be there.
The only reason she gave me was she wants to give the pregnant customer's dog a pleasant time. Which, I totally agree, but not by evicting a compliant customer like me!
I decided to exercise my right to be there, rest of the hour and I stayed there with my dog. I made sure he does not mount the pregnant woman's dog. I in fact told that woman that she can feel free to let me know if there is a problem (and she was not really complaining to my knowledge)
My dog has been there 12 weeks and has never been perceived as someone who needs a leach.
And I never received such an invitation to leave the place for such compliant behavior.
I am Mano Mohanram and can be reached at 608 886 7682, to validate the details.
I intend to visit this place one more time test if this was a one-time thing, or if I need to need to take this legal.
I was going to recommend this place, and also possibly hire them to board my dog this summer, but it may not happen due to last Saturday.
I do not want people to like or appreciate me, but they had no right to ask me to leave.
I moved over to them from Taby and Jack's which is very good but far from my new house.
Out of 12+ weeks I went there, I and my dog had a good time,
I was expecting the same last saturday but was just the opposite.
There was a new lady managing the playgroup and she wanted to bring some new rules, such as "dog owners always watch dogs" , which I usually do, except when I have to step out into their hallway to grab a coffee.
When I took off a few seconds and came back, this lady (she calls herself management) was standing there staring at me, and she almost shouted saying I needed to stay with the dog. I understood she is having a bad day, but decided to be compliant.
My dog is a teddy bear pup named buttercup, he is 16lb does not hurt anyone (or cannot). But he loves to mingle. He was trying to get on top of another dog, owned by a pregnant woman (and I am asian Indian male) - just get on top, not for any other intentions. Usually, in such cases the people around (especially managers) gently pull the mounting dog so nobody is annoyed. And I always encourage them to do so.
However, this person, who, for some reason (which I do not understand even now) , was already annoyed with me, says to me , "you need to keep your dog under control otherwise he needs to be on leach". This is the very first time my dog, out of 3 years he has been with us, received such a comment. Puzzled, I asked her, why? isn't this what many dogs do? (In fact there was another small dog always trying to mount my dog)? At this point, she escalated the altercation towards asking me to leave. She even offered me full refund, after I reminded that my dog is not violent to demand such an action and, also I earned the right to be there.
The only reason she gave me was she wants to give the pregnant customer's dog a pleasant time. Which, I totally agree, but not by evicting a compliant customer like me!
I decided to exercise my right to be there, rest of the hour and I stayed there with my dog. I made sure he does not mount the pregnant woman's dog. I in fact told that woman that she can feel free to let me know if there is a problem (and she was not really complaining to my knowledge)
My dog has been there 12 weeks and has never been perceived as someone who needs a leach.
And I never received such an invitation to leave the place for such compliant behavior.
I am Mano Mohanram and can be reached at 608 886 7682, to validate the details.
I intend to visit this place one more time test if this was a one-time thing, or if I need to need to take this legal.
I was going to recommend this place, and also possibly hire them to board my dog this summer, but it may not happen due to last Saturday.
I do not want people to like or appreciate me, but they had no right to ask me to leave.
Aimee S.
Jun 2015
unknown
Response from RUFFIN' IT RESORT
"Thank you for your review! We're always interested in how we're doing and are pleased you're happy with our services-- let us know if there's ever anything we could do differently. I will be passing along your kudos to our team (they really are the best and care deeply for each guest). Bear is such a sweet, happy-go-lucky guy. Thank you for sharing him with us:) Hope to see you both again this summer! Paws Up, Renee"
Helen J.
Feb 2015
unknown
Response from RUFFIN' IT RESORT
"Thank you for rating us! If memory serves me, you have two Brittany Spaniels who came for daycare. Hope you had a chance to watch them on our webcams:) and we hope to see you and the girls again soon!"
Martha J.
Nov 2014
They know you and the dog. They treat the dogs very well. They attendants really taking care of your dog. They have playtime services with other dogs. The attendant takes them out for breaks. They bath the dog before they leave. They keep consistent staff. They give you a report of the dogs stay and give you pictures of the dog and its friend.
Response from RUFFIN' IT RESORT
"Thank you for taking the time to review Ruffin' It on Angie's List!! We genuinely want to hear from our clients and are grateful to know both of you and Lady:) She is a real sweetheart; she seems to love being here with us. She's always happy and enjoys relaxing in her hotel room, especially when there's an outdoor patio! Thank you for sharing her with us and trusting us with her care. I'm so glad you're happy with Ruffin' It and look forward to sharing your review with our team. We'll see you soon! Sincerely, Renee."
Megan G.
Oct 2014
When we toured Ruffin' It for the first time you could tell by the ambiance of the building that they pay attention to detail. It was quiet (nice relaxing music playing, not many dogs barking) smelled nice, and the staff were mature and welcoming but not at all 'uppity'. They were very interactive with us during the check in process when we left our dogs and they asked questions to get to know our dogs and what our expectations were before they stayed (there is a very thorough enrollment packet you must fill out). I made sure to call and check in on my pups during their first stay and each time I called they gave me honest updates or had someone call us back with an update. When I picked them up there was someone there to tell me how they ate, how play time with the other dogs went and any recommendations for future stays. My corgi needed a little extra attention during her first stay and they took proactive steps to help her cope with the change in her daily routine by giving her a little extra people time and play time and using a calming spray on her bedding. They even made notes about what worked and what didn't so the next time she stayed there they would know what put her at ease.
I also really liked that after just a visit or two the staff there got to know our names and treated us more like friends rather than just another number. The staff seemed genuinely happy to see our dogs again too, always greeting them and offering them a treat if they sat politely (Thank you for reinforcing good manners!!)
We just recently relocated to Ohio and after three years of using Ruffin' Its services we are really struggling to find a facility here that even comes close in comparison. Many facilities here do not have a limit on the number for daycare and/or they just put all dogs regardless of size and temperament in a room together. We loved that Ruffin' It was very strict on their low capacity numbers and they interviewed you and your dog in person prior to daycare to make sure it would be a good fit. This usually means there is a wait list as you have to plan in advance, but its worth the wait not to take the risk at a crowded place where it is difficult for the staff to monitor and intervene with the dogs or give everyone attention.
I highly recommend Ruffin' It. There may be other places in the Madison area that are a tad cheaper( we had a disappointing experience at one of those places before we found Ruffin' It ) but I do believe you get what you pay for with Ruffin' It, and its worth the extra few bucks per day to have peace of mind while you're away.
I also really liked that after just a visit or two the staff there got to know our names and treated us more like friends rather than just another number. The staff seemed genuinely happy to see our dogs again too, always greeting them and offering them a treat if they sat politely (Thank you for reinforcing good manners!!)
We just recently relocated to Ohio and after three years of using Ruffin' Its services we are really struggling to find a facility here that even comes close in comparison. Many facilities here do not have a limit on the number for daycare and/or they just put all dogs regardless of size and temperament in a room together. We loved that Ruffin' It was very strict on their low capacity numbers and they interviewed you and your dog in person prior to daycare to make sure it would be a good fit. This usually means there is a wait list as you have to plan in advance, but its worth the wait not to take the risk at a crowded place where it is difficult for the staff to monitor and intervene with the dogs or give everyone attention.
I highly recommend Ruffin' It. There may be other places in the Madison area that are a tad cheaper( we had a disappointing experience at one of those places before we found Ruffin' It ) but I do believe you get what you pay for with Ruffin' It, and its worth the extra few bucks per day to have peace of mind while you're away.
Response from RUFFIN' IT RESORT
"Wow! ginormous thank you for the comprehensive review! We truly miss you, Charli and Dozer. The vision when creating Ruffin' It Resort concentrated on every detail of the daycare or hotel experience; to make every visit to Ruffin' It the best possible for both the parent(s) and the guest (dog). Thank you for taking the time to let us and all the Angie's List readers know how unique and special the Ruffin' It experience really is. We more than adore our guests (& love our awesome clients!); we put their individual needs and personalities first and do whatever it takes- and we love every minute of it! It means a lot to the entire team (your Ruffin' It family) that this passion shines through. We share all of the reviews with our team and they look forward to the feedback. We wish you & the gang all the best and hope you will come visit- our door is always open. Paws up, Renee."
Sandra R.
Oct 2014
Riley loves going to Ruffin' It Resort. While I enjoy a fun day at the Badger game, he is enjoying a fun day at Ruffin' It and comes home happy and tired. The staff is wonderful and usually greets him by name and off he goes without a look back. It is a great convenience for me to be able to drop him off and know that he is having a good time and there is no hurry for me to get home quickly. It is definitely something that I value, just knowing he is in a good place with good people. When I pick him up at the end of his day, he sports a kerchief (usually a Badger one) and I am given a card letting me know how his day went. There is always great communication from the staff at Ruffin' It.
Riley has a also boarded with Ruffin' It many times over the last 8 years. I love that I can go out of town with no worries about his care. He always is happy to "vacation" at Ruffin' It Resort. I usually order a suite with a patio, which he loves. He usually drags his toys to the patio, so I know he enjoys that outside access. The 2 hours of play time that comes with the night of boarding is great to so that he is occupied and not bored. He goes no where else, Ruffin' It is the best.
Riley has a also boarded with Ruffin' It many times over the last 8 years. I love that I can go out of town with no worries about his care. He always is happy to "vacation" at Ruffin' It Resort. I usually order a suite with a patio, which he loves. He usually drags his toys to the patio, so I know he enjoys that outside access. The 2 hours of play time that comes with the night of boarding is great to so that he is occupied and not bored. He goes no where else, Ruffin' It is the best.
Response from RUFFIN' IT RESORT
"Big big thank you for writing this review! We LOVE Riley; he really is a keeper. In fact, whenever I am asked for recommendations on breeds for medium sized dogs I always mention Brittanies as Riley has made me a true believer. We're so pleased you can root those Badgers on while Riley is football 'tailgating' with his friends. Riley sure likes his walks during hotel stays as well as his group time. Also glad you enjoy his report cards! It means the world to all of us when clients express what a great experience they have at Ruffin' It; and especially when they say we're the best. We are both humbled and blessed to have fantastic clients and guests like you & Riley. Thank you."
Derek A.
Oct 2014
Ruffin' It Resort truly provided a perfect service for me. With as important my dog is to me, I definitely don't trust just anyone taking care of him. Which I'm sure is the same for you. Ruffin' It isn't just a doggy daycare, you aren't just another number. Right away they greet you and ensure that your dog will be well taken care of. I was able to tour the entire establishment and know that this was the right place. Each member of the staff is more than knowledgeable on K-9 behavior, and doing what it takes to care for the dog on a personal level. No dog is left out or forgotten, and that is important. This isn't just a cage for your dog to stay while you're away, this truly IS a second home. I without a doubt, recommend Ruffin' It Resort to any dog owner. Thank you!
Response from RUFFIN' IT RESORT
"We are THRILLED you had a wonderful experience; as you probably know, we want every stay with us to be the best possible and customized for your dog's personality. When I created Ruffin' It Resort 8 years ago it was my dream and vision for pet parents to have the type of experience you described. We're fortunate to have a team working here that considers each other and the guests as family. We love what we do and I'm glad it shows. Thank you for putting your trust in us and sharing your V.I.P. (very important pooch). And a big thanks for sharing this online with Angie's List. We're super appreciative!"
Lisa B.
Oct 2014
unknown
Response from RUFFIN' IT RESORT
"A genuine 'thank you' for writing this review. I know you've stayed with us several times now and Flex loves his playtimes & neighborhood walks! He REALLY enjoyed the extra walks last time (I think he'd do a marathon if we'd let him:). Such a happy guy. Hope you enjoyed the email updates! Looking forward to seeing you both again soon."
Gregg H.
Jun 2014
unknown
Response from RUFFIN' IT RESORT
"(Member name removed) the shih tzu! I have a shih tzu as well and they are truly the sweetest dogs. Thank you for taking the time to rate us and write a review. Hope the wedding was spectacular!! Hope (Member name removed) is doing well & that we'll see you again."
Holly H.
Jan 2014
We will use Ruffin It again for daycare and boarding. The approximate cost ($375.00) includes 7 nights of boarding, 2 full days of daycare and some extras (cuddle time, peanut butter kongs).
We loved that we could peek in to see our girl on the webcam during daycare hours or during her 2 hour play time each day of her stay. It was a big relief to see she was doing just fine while we were away. This is the first time we have kenneled her so we had a little anxiety.
The suite (kennel) is quite large so she was not being shoved in to a little crate. In the summer I would reserve the suite that includes an outdoor patio. In January, that didn't seem necessary.
The team at Ruffin It was very kind at drop off and pick up and when we called in to see how she was doing. They were honest that she had a little confusion the first night of her stay. She paced in her kennel not quite sure what was going on but they helped her through this with a frozen PB Kong which helped settle her down. In hind site, we should have dropped her off in the morning for daycare but we dropped her off in the evening so she hadn't had a chance to tire out and settle in slowly.
The only reason I gave a B for responsiveness was that I had completed the Enrollment Packet and emailed it in the morning. I hadn't received a call by mid afternoon so I contacted them to be sure it was received.
Our girl came home clean (they gave her a bath which was included in her stay) and tired! We picked her up in the morning and she was snoring 10 minutes after we got her home.
We loved that we could peek in to see our girl on the webcam during daycare hours or during her 2 hour play time each day of her stay. It was a big relief to see she was doing just fine while we were away. This is the first time we have kenneled her so we had a little anxiety.
The suite (kennel) is quite large so she was not being shoved in to a little crate. In the summer I would reserve the suite that includes an outdoor patio. In January, that didn't seem necessary.
The team at Ruffin It was very kind at drop off and pick up and when we called in to see how she was doing. They were honest that she had a little confusion the first night of her stay. She paced in her kennel not quite sure what was going on but they helped her through this with a frozen PB Kong which helped settle her down. In hind site, we should have dropped her off in the morning for daycare but we dropped her off in the evening so she hadn't had a chance to tire out and settle in slowly.
The only reason I gave a B for responsiveness was that I had completed the Enrollment Packet and emailed it in the morning. I hadn't received a call by mid afternoon so I contacted them to be sure it was received.
Our girl came home clean (they gave her a bath which was included in her stay) and tired! We picked her up in the morning and she was snoring 10 minutes after we got her home.
Response from RUFFIN' IT RESORT
"Thank you for writing a review! We're always extremely appreciative of any positive or 'needs improvement' feedback so we welcome your comprehensive review. We know it is the details that ensure the stay is truly the best for both the parent and the guest Pearl info removed] Glad to hear the Caretakers gave her a peanut butter kong (a true 'crowd favorite':) to help her settle in. I know she really enjoyed the Ambassador Suite during her last stay! The four-legged Ritz we call it:) Thank you for your continued support of Ruffin' It. We're so glad you've chosen us to make Pearl's dreams come true; and we really enjoy our time with her!"
C P.
Oct 2013
I have not been dissatisfied at all with Ruffin It!
Response from RUFFIN' IT RESORT
"Thank you for your review and your comments about our staff -- the detail & examples are especially helpful! We LOVE Max-- and of course I have a special affinity for shih-tzus (you may know about my special needs shih-tzu the Captain?). We're glad you appreciate the updates we provide on how Max is doing. It's truly wonderful to hear that you notice how much we care about every guest...we consider it an honor that you have chosen Ruffin' It for Max; and wow, it's been five years-- he's family here. Again, a huge 'thank you' for your time in writing this review...will be sharing with our team! These reviews are extremely important to them-- it's one thing for me to say they're doing a great job-- it's completely different when it comes from one of our long-time pet parents-- they will glow:) Sincerely, Renee."
Sarah C.
Oct 2013
It went well, the workers at Ruffin' It were excellent at communication before and after our dog's stay. He had a great time and was very tired when he got home. They sent him home with sheets detailing what he did and photos of him playing. Also, they were kind enough to put some balm on his paws when they started getting sore from all the running around he did. A few days after we picked him up, they called us to review his stay and make sure that we were happy with their service. We'll definitely bring him back if we need to board him again.
Response from RUFFIN' IT RESORT
"Thank you for the review, we always appreciate hearing from our clients...we had a blast with Tryggvi! He is such a happy guy and made many friends quickly...he seemed to enjoy the 24/7 'pooches-in-pajamas' playtime & slumber party. His photo even made our facebook page & he looks ever so handsome! He thoroughly enjoys all playtime with both Caretakers & doggie pals. Please give him kisses & hugs from us...we hope to see you all again soon. Paws up:) -- Renee."
Greg M.
Jul 2013
Perfect, as was always the case over the past eight years. We have left our dogs at Ruffin It for short stays as well as extended vacations of up to two weeks. We have never worried about them because we knew they were receiving impeccable care.
Renee and her wonderful staff will truly be missed.
Renee and her wonderful staff will truly be missed.
Response from RUFFIN' IT RESORT
"Wow, the best in the country! Thank you hardly seems adequate!...this is the greatest gift. Your accolades and kind words (understatement) brought huge smiles and even a few tears to our Ruffin' It family...people like you (& Koko & Ripley & Boomer) are the reason Ruffin' It was created. you make it all worthwhile and fulfilling. I/we are blessed and fortunate to know you. We hope you are settling into your home and that 'pool time' & fetch time & walk time (5AM?? yikes!) are going well. We miss your presence-- all of you-- immensely. Our doors are always open when/if you visit Mad-Town. Please email photos if you have time as we'd love to see Koko & Ripley's new world. All the best & with deepest gratitude, Renee & team"
Sarah H.
Sep 2012
This was the first time we used Ruffin It Resort, and when we dropped him off they were extremely polite, friendly, and professional. Our dog has some pretty severe food and environmental allergies and the staff took extra time to discuss his limitations. They were extremely helpful in making our dog feel comfortable, and he immediately was playing with the other dogs. During his stay, his paws were very sore (due to his allergies) and the staff gave him some paw cream to help him heal. At the end of his stay, the staff gave me a picture collage of my dog playing in the swimming pools, with other dogs, and looking so happy! I love the care and attention they gave him, and he was excited and happy to be there.
Response from RUFFIN' IT RESORT
"Sincere thank you for posting this review and providing the detail! Customizing each stay for each guest (dog) is what we're all about and I'm thrilled to hear you & Cody were pleased. Cody had a blast! and he certainly loved the pool time. What a sweet guy...and thank you for mentioning our (human) team-- they truly are the 'best of the best'. Really enjoyed having him & hope to see you again soon! Sincerely, Renee, 'Top Dog'"
Margitta T.
May 2012
We boarded our son's pet and we had an excellent experience with them. The price was a little higher than most for the services provided.
Response from RUFFIN' IT RESORT
"We appreciate your writing this review and so glad you & your son's dog had an excellent experience! Also appreciate your additional comments. Many thanks, Renee 'Top Dog'"
LINDSAY O.
Mar 2012
They are very accomodating. It can be hard to get in when it's a holiday. You have to book well in advance for holidays. They have kept me on a waiting list close to Thanksgiving. I absoultely trust them. They are great with the animals. They're well taken care of. They come back to you a bit spoiled.
Response from RUFFIN' IT RESORT
"Thank you for your trust in us!! and for taking the time to do this review. And you're right, we do alot of spoiling of our guests around here:) Hope to see you again soon, Renee"
Suzanne M.
Nov 2011
Ruffin' It Resort is the very best place for my dog and for yours, too. There aren't enough ways for me to say it.
Response from RUFFIN' IT RESORT
"Wow, your words will mean more to our team than anything I or the other Pack Leaders (Mgrs) could say to encourage them they're doing an incredible job (the Pack Leaders will be thrilled, too, on that same account anything I say doesn't compare to your happiness expressed here). THANK YOU. We truly adore Gracie and get such a kick out of her personality-- it's as though she is a person! We appreciate all of your comments and sincerity. As you know, we put every effort towards ensuring our guests are happy, healthy, comfortable & having the best experience EVERY visit based on their specific needs. Your noticing these details and expressing them in your review makes all our efforts all the sweeter. We love Gracie!!"
Brandon C.
Feb 2011
They are, quite simply, the best. No one else in Madison is close.
Response from RUFFIN' IT RESORT
"Thank you!!!!!! This is what we strive for every day with every guest & client and reading these words confirms our highest goal. I can't wait to share this with our entire team! We open each team meeting with testimonials from our clients and it's everyone's favorite part. My deepest gratitude to you!"
NANCY B.
Feb 2011
Jack came out happy and healthy. He'd clearly had a good time and didn't seem desperate to leave. The staff was professional, friendly and accomodating. We received a report card about jhis adjustment and activities along with a few pictures of his playtime. We tried to late to get him in last summer. After experiencing another kennel, we'll do everything we can to plan earlier for him to go to Ruffin' It.
Response from RUFFIN' IT RESORT
"Thank you for taking time to rate Ruffin' It Resort and for your comments-- it's testimonials like yours that carry so much weight with potential clients and warm our staff's hearts. It's difficult for us to turn away clients when we are full, as we know how important your fur baby's care is to you (& to us)...in the future, if you try to schedule a reservation and we are booked, definitely have yourself added to the 'waitlist' as we do have cancellations and do our best to accommodate these guests on the waitlist. Also, if you'll be traveling more in the future (3 or more times per year), you may want to join the 'PawPerks' club where you automatically go to the top of the waitlist and there are other perks such as room upgrades, discounts during the week, and specialty treats. We hope to see you & Jack:) soon! Thank you for trusting us with his care, Renee ('Top Dog')"
Margitta T.
Feb 2011
They also are not used to other dogs and don't really get along with them. We were very surprised how well they liked it, We came home to a couple of calm and happy dogs.
Response from RUFFIN' IT RESORT
"We greatly appreciate your high rating of Ruffin' It Resort! I'm thrilled to hear that both 'fur babies' were happy & calm when you picked them up-- this is our goal. Thank you again for taking the time to complete the review. We look forward to caring for your 'granddogs' in the future;) Paws, Renee ('Top Dog')"
Carrie O.
Jan 2011
They were very good with are dogs.
Response from RUFFIN' IT RESORT
"Thank you for taking the time to rate our resort! Although it was a while ago, I do remember your two darling schnoodles, Charlie & Riley!! Really appreciate your comments that Ruffin' It Resort is a great place & that we were very good with your fur babies. I was saddened by the low rating on price...we do realize we cost more than most boarding centers, but we also provide a higher level of attention and care. we truly strive to customize each guest's stay and do whatever it takes to keep them comfortable, happy, healthy...and beyond that-- that they have fun during their stay. I hope you don't mind my attempt to explain some of the 'special touches' that set Ruffin' It apart from the rest and therefore require higher pricing than some of the other boarding centers in our area: Every social guest receives 2 hours of complimentary group play every day plus 8 potty breaks right up until 10P, report cards with photos of their stay, excellent ratio of caretakers (all behavior trained and certified in Red Cross Pet CPR/First Aid) to number of guests, wash all belongings, web cams in all 3 playparks, separate dogs based on size & activity level for all play time and outs (for safety & compatibility), we provide coats & raincoats in inclement weather, tend to any special diets/requests, use all natural high quality treats, use treat-motivated positive reinforcement for good behaviors, provide cuddle during 'tuck-in' time along with daily health check, will take guests to their veterinarian if problems arise, have special paw friendly surfaces both indoors & outdoors, special hi-tech ventilation system for constant clean fresh air, all hotel rooms are private (cannot see other dogs which can be stressful), Night Manager on site-- right near the guest hotel rooms, we use hospital-grade cleaners only (safe for pets & smell great; most places use bleach which can burn your dogs' skin/paws), 3 large indoor/outdoor climate controlled playparks, guests are kept in small groups (16 max) for safety and compatible play....and we'll do our absolute best to accommodate any special requests. We also have Saturday Playgroups where parents and pooches can stay & play together for an hour in one of our state-of-the art play parks-- coffee & donuts too! In addition, we have 'Pooches-in-Pajamas' slumber parties; small groups of guests (7 max) who spend their entire stay together as a group with their own caretaker (they even sleep with him/her!). Great for guests who are highly social or have separation anxiety. We love our Madison community and sponsor and participate in both dog & human fundraising and charitable events (Guide Dog Associations (both WAGS & Occupaws), GRRoW (golden retriever rescue), GPA (Greyhound rescue), Angels Wish, Operation Baghdad Pups, to name a few....Cystic Fibrosis & 2nd Harvest Food Bank...) We promise to be honest & fair to all clients and aim to exceed expectations. I invite you to call me anytime if you would like to discuss concerns or otherwise. Thank you again for your feedback, it is always appreciated. We would be honored to care for Charlie & Riley again, and hope we see you soon! Sincerely, Renee ('Top Dog'-- owner)"
HEATHER S.
Jan 2011
The staff treated our dogs like they were their own. We were very pleased overall with the experience and can't say enough good things about the facility. If we still lived in the Madison area, we would regularly use the facility. The price is high, but for us, it was worth knowing that our dogs were getting the best care possible. The facility is spotlessly clean. They will feed your animal the food that you provide, and they carefully oversee the pack playtime to make sure that no one gets hurt or stomped on by more rambunctious playmates. They separated our dogs based on size, and that made sense since our miniature tends to get lost in the pack when he's with big dogs. I appreciated that they took the time to look out for him. They provide photos at the end of the stays, as well as a hilarious report about each dogs' behavior. It was obvious that our dogs were kind of "adopted" by staff members who took a shine to them because the reports actually reflected our dogs' real personalities. I will say that our standard always came back revved up after staying at the resort. I think it was the combination of unlimited love from the staff and all the super fun playtime. It was great to see her in such high spirits after being boarded, though. She's a sensitive little soul, and she doesn't always do well with change. Obviously the Ruffin' It folks knew what they were doing.
Response from RUFFIN' IT RESORT
"Your report made my entire week! cannot wait to share with our Ruffin' It family (team). Thank you for taking the time to express in such detail the warmth and loving care that we always aim to provide. I am thrilled your babies had such great experiences with us. We do try to know each guest personally, along with their individual personalities, likes & dislikes...this makes their stay enjoyable and we love that you have peace of mind. Thank you tenfold for sharing this report with us and all who are considering utilizing our services. Sincerely, Renee ('Top Dog'-- owner)"
Jennifer R.
Dec 2010
We love sending our dogs to Ruffin It. One of them goes to Daycare each week and she is well loved and cared for while she is there (our second dog is a little too rambunctious for daycare). We also have them stay at their facilities whenever we go out of town and need the dogs to stay somewhere overnight. They offer a multi-dog discount which makes things a little cheaper for boarding our two dogs. The staff is very professional and they take the time to go over all their feeding and medications when we check them in. The facilities are fantastic, very clean and don't feel like a warehouse like some other places we have been. It feels very homey. We are also free to call and see how the dogs are doing when they are there as well. For busy times (like holidays) it is best to book a few months in advance as they do get booked up.
Response from RUFFIN' IT RESORT
"Wow! thank you for the 'A' report!!! This put a huge smile on my face...true, I'm smiling most of the time since I'm surrounded by dogs and what could be better...but it's an extra big smile thanks to your kind words! Greatly appreciate your noticing & sharing the 'little details' that make each visit special. We truly value your comments and feedback...if there's ever any ideas you have or if you notice anything needs improvement, please share your thoughts with myself or a Pack Leader (Manager)...we're always interested and have bi-weekly meetings on continuing to 'raise the bar' and exceed your expectations. Thank you & we promise to continue to make your dogs' dreams come true! Sincerely, Renee (Top Dog-- owner)"
Greg M.
Sep 2010
EXCELLENT. We can leave town and know that our dogs are receiving the best care available in Madison.
Response from RUFFIN' IT RESORT
"You guys are the best!! Your review made me chuckle, especially the part regarding Koko and her 'tennis matches' in the Presidential Suite. She's definitely an Ace player:) We absolutely adore Ripley & Koko and are always excited when we see they're 'vacationing' with us...especially when their names are on the 'Welcome' chalkboard because that means we get to see them THAT day!! We truly enjoy their parents, too, and are all envious of their many holiday getaways...I always ask where you're off to and we dream about how much fun you're having. The words 'thank you' don't seem adequate b/c we greatly appreciate your loyalty and the opportunity to make Koko & Ripley's dreams come true. So here's a BIG THANK YOU from the whole whacky Ruffin' It family!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
RUFFIN' IT RESORT is currently rated 4.8 overall out of 5.
RUFFIN' IT RESORT accepts the following forms of payment: CreditCard
No, RUFFIN' IT RESORT does not offer free project estimates.
No, RUFFIN' IT RESORT does not offer eco-friendly accreditations.
No, RUFFIN' IT RESORT does not offer a senior discount.
Yes, RUFFIN' IT RESORT offers emergency services.
No, RUFFIN' IT RESORT does not offer warranties.