ROCKY'S CUSTOM DETAILING

very well done

Vehicle looked brand new!

Everything was excellent! I've used them before and will use them again in the future!

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I'm mixed in my opinion on Rocky's detailing work... on the pro side, my car was well washed, the inside looked very well detailed, and the swirl marks from previous jobs were reduced- I have a black car, all imperfections show. The detailing of the engine compartment went beyond expectations- far cleaner than an engine compartment needs to be, unless it's a show car.
But for the downsides: starting small, I wish they would have put my floor mats back where they go, instead of leaving them in the trunk. No biggie, just work I shouldn't have to do. But the real disappointment with the job was the lack of, attention to detail- yes, by a detailer. I've been finding an excess of leftover polishing compound or wax on so many edges. Almost anywhere the metal takes an abrupt turn, such as above the door handle, the edge of the hatch, the hood edge, door edges, ect all have a white residue on them. It's the result one would expect if the compound was applied and polished off with a polishing wheel, and all the surfaces that tool could easily access were properly polished, but the harder parts, just around the corner, where one might have to reach by hand, were disregarded.
It's not permanent, it comes off easily with a cloth and a few moments, but continuing to find this ignored compound on all these edges goes against the term and quot;detailand quot;, which is what I purchased.
Bottom line: car came back looking shinier than it has in a while, and great for a 11 year old, always outside car. It was well washed and polished, but I can't say they paid attention to details. I purchased the service on Groupon, and must wonder if the discounted rate led to discounted service. If so, that's unfortunate, as I have more cars to detail, but I'll be trying other vendors for this service in the future.

My husband's car hasn't had a good wash/detail fro 4 years. Three years ago, I took my SUV to Rocky's and was very happy with the results so I encouraged my husband to use Rocky's again. We dropped the car off at 8am and they had it done by 12:30 pm. When we picked the car up, it was so shiny I was blinded. In the sunlight, we noticed a few wax spots and they immediately buffed them out and where the wax had gotten on the trim, they wiped it off. Overall, we are very satisfied with the detailing done. We can't afford to do this every year, but it is nice to have the "new car" feel and smell again.

We have been taking our vehicles, anually in the fall, to Rocky's for many years. We have found them to be very reasonable in terms of cost. They also always do a very good job. Our cars are 10 and 8 years old respectively, and they look brand new. This care of our cars is a great investment in their longevity/re-sale value.
We frequently drop one car off in the evening for them to work on first thing in the morning. When that car is done they call us so we can exchange cars. Usually then, both cars are done in one day. We did that this year also. It works really well for us.
This year, on the small SUV there was a small area (that is rarely seen) on the hatch door, above the license plate, that was missed. I discovered it a couple of days later. I called Rocky's and told them about it. They said I could come in at my convenience and they would make it right. So I did and they did. This is the first time in all the years we have been going there that I had to take a car back for a touch up. Great service!
Just the one thing that I rated them a B on, it took a couple of days for them to get back to me on the touch-up. Otherwise great!