Reynolds Transfer & Storage

We received excellent service from Reynolds Moving and Storage. Throughout the moving process, I found all Reynolds Moving and Storage staff members to be professional, knowledgeable & courteous. I believe Reynolds Moving & Storage is the best moving company in Madison offering competitive pricing and timely service. I have used this company a number of times in the past 20 years. I continue to be imprssed with the quality of service and most importantly by the high caliber of staff employed by Reynolds & Storage. Without reservation, I strongly recommend this company.

Excellent! They were very friendly and delivery only took a few days. Took excellent care of our items and paid special care of our high value possessions. I paid for them to pack up my kitchen items as well and they were all better wrapped and boxed than I could have done myself.

They had it in storage and they brought everything back to this house.

They pack stuff unbelievable. They wrap it up in bubble wrap and padded things and nothing got dented or scratched.

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The men were useful and of good humor.   It was not a hard job, but they did it carefully and punctually.

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Very professional from start to finish.

Very pleased. Our shipment was probably smaller than average, but we had a number of issues that made it challenging. I was shipping mostly antique items from my mother's estate to my niece in St. Louis. Timings for pick-up and delivery were very important since two busy separate households were involved. We can't say enough good things about our Moving Consultant, La Rae. She came promptly to review our situation and give us our estimate. She listened closely to our special concerns and our responsibity for tracking the estate items separately from general property items. La Rae kept us well updated by phone and email throughout the process. When we had a concern she got back to us quickly with an answer. Another hero on the Reynolds' team was the driver, Shawn. He and the truck came right on time. He was well organized and handled each of the "delicate" pieces with care. Shawn too, was a very good communicator--both during the pick-up and from St.Louis. We were pleased to get his two cellphone calls and know that all had gone well. My niece added her compliment--noting that "Shawn was a great guy." Last, but not least we need to mention Dan, who along with his partner did an excellent job of crating four of my fragile pieces. This was an optional sub-contracted service, but for us, definitely worth it for the peace of mind. This was our second experience with Reynolds--both very positive. In this case, our shipment was delivered on the exact day we requested and the team performed professionally in every aspect of the job.

The "locked in" price guarantee estimate was  almost 25% higher than it should have been, given the difference between estimated weight and actual shipped weight. The estimator seemed rushed/hurried near the end of the business day during which she did the original on-site estimate.  Questions regarding this weight difference (and price difference) were deflected quickly by company representatives on the phone.
Otherwise, all the personnel--packers, loaders, driver, unloaders--were highly professional, careful, knowledgable, helpful, courteous, and exemplary.

very well

My experience overall was mixed. I am not familiar with the price bundling. This just might be how movers operate now. The staff was friendly and professional. I would recommend this company to others.

This company is great for telling you what you want to hear and only following up with about 50% of what they promise.
We were moving from one side of town to the other.  We took care of all the boxes, so all the moving company had to do was move the furniture.  We were told that our mattress and box springs would be wrapped.  They also told us that they would have plenty of floor protection as we were moving to a new house.  We had a large safe so the company said we had to have 3 men and this would take some extra time.  We agreed to this.  The worst case estimate on time was 8 hours and we were quoted $1,300.  We thought this was a bit steep at the time, but the representative that visited to make the estimate sounded knowledgeable and told us that we would be in good hands including good protection for our new house.
On the day of the move the three guys showed up on time at 8am.  However, only one guy was practiced and two guys were brand new college students working for the summer and not knowledgeable about moving.  They also were unaware that we were to have our mattresses wrapped and didn't have enough padding for our furniture.  They also didn't have enough floor protection for the new house upon arrival.  They proceeded to dent several pieces of high-end bedroom furniture and broke a leg on our couch.  While the company eventually replaced the couch piece, we had to install, because the times that were good for us were not convenient for them.  They also left several pieces of furniture outside while a tree "puked" a bunch of junk all over our stuff!  At the new house they proceeded to dent the wall and be fairly careless with our furniture.  The two inexperienced guys were clueless.  It too them 30 minutes to get one dresser up stairs.  Professional, this crew was not.  In addition, it took them more than the 8 hours quoted, because they were so inefficient.  We then had to pay $1,430 or so (about $100 or so more than quoted) to cover the extra time, after they beat the daylights out of our furniture and walls. 
I called to complain about the "shotty" service and the prices and have never had a call returned.  I get the runaround with the folks when I call and end up on some voice mail where I leave a message that goes to nowhere.  Stay away from this company.  While they seem good at the quote time you will be disappointed in the service when it comes time to move.

They are great. They are so excellent at packing. Zero damage. The entire house was packed up. They were considerate, careful, thorough, on time. Very good. Very friendly. It felt like we were getting red carpet service.

We can't say enough about Reynolds Transfer.  Everything about this company was excellent.  Our belongs were wrapped with care, and the guys who moved our furniture were very professional and careful.  They made sure we had everything we needed for a successful move.  We would definitely hire them again for another move.

The experience was very poor, at best
I have moved 8 times in the past 16 years...this is the worst moving experience to date
The company from the get go was poor at responding and customer service was lacking, in my opinion
I worked from the beginning with the move coordinator to make sure everything progessed well.  After our initial conversation everything we spoke of was moot...it was like we never discussed the move
The day of the move, I was given an arrival time
The driver showed up 1 hour and fifteen minutes late.  No phone call, no apology, no reason...just we're here...let's go
Very poor effort
If I was offered a move for free, I would not use this company again

Bottom line: The move itself went great but the weight and time estimate was terribly off. We ended up paying 150% what we were quoted, much more than we expected.

Full story: We hired Reynolds to move just our furniture to our new house, about 1 mile. (We had already moved all of the smaller items and boxes.) Reynolds' estimator came to our rental house and saw all of the furniture to be moved, itemized it, and gave us a quote. The quote was similar to others we'd received, and we went with Reynolds because they had generally good reviews.

Day of, the move went well but it became clear early on that the time estimate was WAY under-done. The two movers were prompt, professional, friendly and did a terrific job. They were careful with our belongings and nothing broke. I felt so badly for them, though, because they had been sent to our house for a 7 hour job and it ended up being 11.75 hours. They were exhuasted by the end. They stated that this poor estimation happens all of the time and they had no idea how the estimator could have possibly scheduled just 2 guys for 7 hours for this move.

When we got our bill it was of course high so we called to find out how the estimate could have been so far off. We compared the list of items to be moved vs. what was moved and it matched up. However, the total weight was much more than estimated. The estimator was unsympathetic and gave multiple excuses for the bad estimate, none of which made sense. We weren't able to get our price reduced.

It seems to me based on the comments of the moving crew that this happens a lot, and Reynolds' refusal to admit a mistake or come down on price that either they are terrible at estimating or they intentionally lowball estimates to get business.

This was a perfect move.  They helped us cut our costs by teaching us how to pack dishes, etc., and they supplied the boxes at cost, dropped them off at no charge.   Theyy just helped us a lot, and were perfect in their execution and timing.

Very smooth process! From the initial estimate to final delivery at our new home, Reynolds was great to work with.  The employees were professional and careful with our belongings. A representative from Reynolds kept us updated along the way and the delivery was made on time.  Overall, they made the move easy on us and we would definitely recommend Reynolds in the future.

They were prompt in arrival and extremely quick and efficient in their packing. As it turned out, they only required one truck, so the value spent may well have been below the estimate.  It did take a week to pack it up (and we did have a lot to move) and it took about 1.5 days to deliver.  They were prompt in delivery and very careful with our items. They set up the appointments for crating and un-crating of our clocks, the setup of water/ice on our refrigerator, and the setup of our TV's and DirecTV. Also, they put our beds together. 

Finally, at our convenience, we were able to call them to come and pick up the debris (boxes and paper). Again, they were quick in setting up an appointment, and the individual was on time and quick in getting it moved out.We were extremely pleased with Reynolds and definitely recommend them. They are very efficient and professional in their work.

The day we moved was one of the hottest days of the summer.  The crew that came to load our furniture worked through the heat as if it wasn't a factor.  They were so professional and courteous.
They were on time, started loading right away.  They answered any questions we had.
They were careful with our furniture.
When they unloaded, it was pretty much the same crew and the same professional experience.
We would use them again.

Their estimate was $4,400 and I paid $5,100. They charged more than the estimate. The estimate was without insurance. With the insurance, the estimate was $4,700. I was satisfied with the price. The movers were very skilled. The pack up was good. I had a bunch of very fragile glasses. Nothing was broken or lost. They showed up when they were supposed to. They were accommodating on putting the stuff where I wanted them. I was happy enough with them. I would use them again as they were very good.