MARLING HOMEWORKS

On April 30 I ordered both front doors.  Today is July 17, still waiting for the CORRECT front door to arrive.  The door the was installed is NOT correct.  It is a different style.  I have gone to the store many times, being given one reason or another.  The price for having a stain put on the door was almost $300. Additional!!.  I must add that a 2 week delay was due to my vacation.  An additional delay is due to the company changing their "stain color" choices.  I will never use this company again.

Went to them to purchase additional cabinets/crown molding to match my existing Merillat kitchen.  Despite the exceedingly simple nature of the order,  they screwed it up and refused to take any ownership for the issue.  Will never do business with again and  suggest others do the same.

I went to Marling to order some kitchen parts for a small renovation project.  I came prepared, bringing an extra cabinet door I had lying around as well as several photos of the crown molding to aid in identification of model numbers. Julie was the consultant who helped me.  We examined the pictures and cabinet door at length, cross-referencing them against the Merillat parts catalog, until we both agreed that we had a positive match. I should mention that Julie took notes furiously throughout the process, carefully noting the product number for each item (or so I thought).  Since a phone call to Merillat HQ was required to price out the order and the don't do business on weekends, she promised a follow-up call on Monday with final price information.


I got said call on Monday with final pricing.  All that was left was for me to sign a contract (Julie's language, not mine) and put 50% down.  I looked over the contract and verified that it contained line items for crown molding, a tall kitchen cabinet, and a spare cabinet door.  I then signed and returned with a 50% down payment.


Two weeks later, as promised, I got a call that my order was ready for pickup.  Upon unboxing the crown molding, I was shocked to see something that looked nothing like the molding Julie and I identified together.   I immediately left a message for Julie.  When she called me back, she was apologetic but quite firm in that Marling doesn't take responsibility for ordering errors, no matter who makes them.  After all, she said matter of factly, I did "sign the contract."  Legally speaking, she's right of course.   Ethically speaking, it's ridiculous.  I'm now stuck with $150 worth of crown molding I can't use. What a customer service disaster.  Avoid this place like the plague.

The could not be counted upon to deliver the product by any deadlines, whether set by them or us. They could not be counted upon to phone with updates, or even return calls or emails. They misordered and misdelivered the product. In the end, after long delays, and much babysitting, we still did not recieve all the parts of our door. The installers (an unrelated third party) cobbled together missing mullions, and while our door is now passable, it is not as promised or expected. I can see no reason whatsoever to work with Marling again. If they were the only folks in town, I'd go to anther town.

Great.