Founded 1984 • With Angi since October 2010
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
satisfaction
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
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Verified Reviews
Showing 1-5 of 5 reviews
Mary Anne S.
01/23/2014
Erin B.
08/21/2012
They cleaned the whole house and they left stains in the living room. They came back and cleaned them again and the stains were still there. They were more expensive than anybody else. They don't brush the carpet, wash, or change the ph balance in their machines.
Description of Work
Cleaned carpets in entire townhome.
Category
carpet cleaners
Service Provider Response
I am sorry to hear that you were not satisfied with the work we did for you. I recall our conversations regarding the stain in the living room and that a carpet installer had used a very high ph chemical on part of it, lightening a portion. Since you could not meet the crew there, my technician also spoke with you on the phone and sent pictures during the process. There is a balance between harshness of chemicals that can be used before risking damage to the carpet fibers themselves. In this case, we felt we tried everything we could to safely clean your carpet.Susan H.
06/28/2012
as above
Description of Work
All aspects - office staff/scheduler (also the company owner), estimate, explanation of service, ability to get most spots out, and 'stated' product safety - i.e., green-ness of product (very important to me) were excellent! After cleaning the carpet, the filtered dirty water was safe enough to be dumped on my parched front lawn - though this was not pushed - I asked as a way of testing bio-OK-ness. Only suggestion I'd pass on to others: scotch-guarding was suggested when estimate given. I called local rug company from whom I purchased carpet to check on the carpet fabric as I vaguely recalled something about scotch-guard. Rug company told me my carpet should not have scotch-guard used on it because fabric has own built-in resistance. Glad I checked on this and would suggest that company policy be to ask customer if they know about their carpet's fabric related to scotch- guard i.e., not assume that all carpet requires this. This is a small local company (one run-cleaning professional, I believe, and an apprentice) that I was pleased to patronize.
Category
carpet cleaners
Service Provider Response
Thank you for your review. Thanks for the tip about Scotchgarding. Customers like you, make us a better company!Kenneth B.
02/28/2012
We have used them for many years and I am very pleased with them. They are very thorough. They use chemicals that are safe for my two cats. The move all of the big furniture and are very quick. They get rid of all of their own water. They can get any stain out of my white carpet and make it look new.
Description of Work
They cleaned the carpet in my home.
Category
carpet cleaners
Service Provider Response
Thank you for your customer loyalty. We truly appreciate it.Mary R.
03/30/2011
They are really good and it went very well overall. It was just one guy and he came in and got everything set up. He did the spot treatment, carpet cleaning and scotch- guarding all kind of things and was out of there really quickly as well. After he left he called and left me a voice mail that he forget to tell me that if I have any stains that occur in the next 24 hours, the scotch guard wouldn't have dried in; so here are the steps that I need to take in this order to try to get it out. If these things don't work, then I had to call them back. I thought that was really cool.
Description of Work
I use Madison Area Carpet Cleaners and the last time they did some work was approximately a month ago.
Category
carpet cleaners
Service Provider Response
Thank you for your nice comments. We appreciate your loyalty.Phone
Address
4441 Robertson Rd.
Madison, WI 53714
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FAQ
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