Maaco Collision Repair & Auto Painting in Madison

I took my new highlander in for the repair on 05-11-2020 to the tune of $600.00 and after taking it to them 3 times and a total of 15 days and causing more damage each time I brought to them. their manager Dan Reynolds stated how unacceptable the work was but he complained to me about how much time this vehicle is taking to be repaired and that he has other work to get done, I had to mitigate my damages and take my vehicle to a real body shop to repair all the damage they caused plus they kept my original $600.00 and the repairs are completed and it costed $6,809.02 and they will still not contact me after reaching out to the shop it self and customer Service/ Corperate office 3 times

I had my rear quarter panel replaced and painted with an additional pinstriping done that was painted on. The work they did was excellent I thought the price was real good! I did have a problem with one of the Owner staff but overall it was good experience.

Dropped off car with no problems. Repair done in about 4 days. A little confusion about the pick up date, but not a big problem. Work is excellent,..can not tell that any work was done. Have had work done there before and it has always been very high quality.

unknown

They were bad. Nothing was put on correctly, the panels had issues and even the windshield wipers were on wrong.

They did auto body work on my wife's 97 Grand Marquis. They do a very good job at a very reasonable prices. They have good quality and do good work. Even though there were surprises along the way, they worked efficiently and quickly to fix the found problems.

This repair was for the car that our High School son drives. It is a 1999 Honda Accord (10 years old with 130,000 miles), but it is still very nice looking and we want to keep it that way. The car was parked at the school and it was hit on the driver-side rear quarter panel by another new driver, leaving a small dent and a 24 inch paint scratch. The parents of that boy did not want to go through insurance for the repairs so I agreed to get three quotes for them and we went with the lowest, Maaco in Madison, WI. Note: the Maaco quote was for $269.66 and the others were $791.25 from Abra, and $780.91 from Gates Auto Body. For the what needed to be done the 269 seamed reasonable. When I talked with the sales manager during the quoting process, he was very chatty. I would compare him to the personality of a used-car salesman. "We'll take care of you." "It'll look great!" "We'll match the color great." I knew he was a hot bag of gas, but I wasn't expecting the world for this car. All I wanted was the paint to be repaired so the we don't have rusting problems in the future. I asked how long it would take, and he said that he would need 2 days for this repair. When it was time to finally make the appointment, his tune changed a little bit. It was more like "Ya know it is really difficult to get a perfect match on colors with today's clear coat technology. It won't be exact but it will be close." The switch of tone from him kinda irritated me, but again, "close" was good enough for me, so I didn't say anything. We dropped it off on a Sunday night and used their key-drop box, so it would be there when they opened the doors on Monday. I did not bother them on Monday and most of the day on Tuesday. I called him on Tuesday around noon to see when I could pick it up. He said that it might be Wednesday, which would have been 3 days, instead of the 2 day turnaround he promised during the quoting process. I let him know that I was surprised with what he said, and he asked if I needed it earlier. When I told him that he promised it be done in two days, he did not remember that. He said that he would check with the shop and see what he could do to get it out for us tonight. I said that I did not want the car if it would cause problems for the new paint job (note: it was raining that day, and I didn't want the paint job to be ruined on the way home). He called back within the hour and said that we could have it tonight. When we arrived, we noticed that the dent was repair and repainted, but the 24 inch paint-transfer scratch was not buffed out. We were very disappointed with that! The service guy took it back in the shop and buffed it out in a few minutes. Overall, I think that the repair job looked really good. I would recommend Maaco for repairs on older model cars. You will have to put up with some annoyances for sure, but in the end, we got what we wanted: A decent repair at a decent price.