Floor360

Unfortunately, we’ve have a very negative experience with Floor360 for a bathroom tile install. Not only were there issues with the quality of the work itself, but also with the timeliness of communications, the number of repair visits needed to complete the project satisfactorily (at best), the mess left my the installation crew, and a lack of reimbursement. Further, after the tile was completed, we just found out that no professional shower door installation company is willing to install a shower door because the floor was prepared improperly. The process has been exceedingly frustrating, and the issues seem to be never ending. For the price of the materials and labor, working with Floor360 was not worth it. I would not recommend working with this company and their contract installers for any project. The issues we dealt with are enumerated below: 1. A hand-made concrete base was made to account for a frameless sliding shower door in our slab-on-grade construction. Unfortunately the custom mortar shower base and floor were finished with improper grade and angles, and multiple shower door installers have seen the site and told us they are not able to install a shower door because of the floor grade. (See attached Photo A). 2. Visually, the corners of the window trim and niche look terrible. They are made with a metal trim because a bullnose tile was not available. The cuts in the metal are rough, and were never filed down. The installation looks crude, and you can see the burs of the metal. The ‘solution’ by Floor360 was to paint the grout lines with white nail polish.(See attached Photo B) This finished installation looks unprofessional, and I can’t believe they consider this work to be proud of. 3. The installation crew and installation manager had to come to the site TWICE to review and resolve unsatisfactory work. The first time they returned to resolve extremely visible issues with the grout in the shower walls, and cracking and gaps in the floor tile grout. (See attached Photo C) This was an unfortunate hassle, and delayed our temporary occupancy permit. They had to come again in the following months because the final grout cleaning was insufficient, floor tiles were stained by the dark grout (they didn’t use grout release), the caulk in the shower corners was peeling drastically in a short period of time, and there were gaps in the floor tile grout. 4. Items #1-#3 alone merit a poor review, but unfortunately there are other miscellaneous issues that soured our experience. We were charged for KERDI board that was not used in installation (but were reimbursed when we brought to their attention.) The installers left black handprints all over the freshly painted walls, and we were told we would be reimbursed for the cost of repainting – but that has not yet happened. The installers also broke a bag of mortar in front of the house, which then got tracked into the house. Between the unsatisfactory quality of the work, the inability to install a shower door, the mess made, and the funds that have not yet been reimbursed (the work was started in the end of 2017 and it’s now June 2018) – we cannot recommend working with this company.