Feldco Windows Siding and Doors

They came and replaced two windows in my condo. They had been highly recommended by others in the condo, and the recommendation was spot on. They were fast, communicated well and timely, and were overall a joy to work with. I couldn't even believe how fast the install went. I will be asking them back next year for the final window!

I used Feldco's 40% off windows promotion to order their Sophia series window. My initial contact with Henry in Sales was great. If he didn't know the answer, he found it out for me. I told him one of my prerequisites was to remove the slider windows for cleaning. He showed me the windows at the Showroom. After the contract was signed, and my condo association approved the windows, they were measured and ordered. It didn't take long to have them made and installed. The installation group was 1 1/2 hours early and it turned out okay as I had taken the day off work. It would have been nice to have had a call if they were going to be this early though, as I would not have been home if I had only taken a partial day off of work.. But, better 1 1/2 hours early, than late. Great group of guys and they cleaned up after themselves. All around, so far a great experience.

The sales person could have been better. They quoted and had somebody come back to make sure they had the right amount of windows and still they didn’t have the right amount of windows and ended up charging me for additional windows. The windows were terrible and I am waiting on them to finish and reinstall some if the windows because quality if the windows were poor.

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The installers showed up and the door was installed. Very soon after that we noticed that there was a great deal of condensation on the door hardware. There was so much condensation that the water was actually dripping from the hardware onto the floor. As we had just put in a new hardwood floor, this was very very concerning. This condensation never happened with our previous door. We called the salesman and explanied what was happening. He sent out a technician to look at the door. The first response by the technician was to divert the heat from the vent which was located right by the front door. He suggested buying a plastic diverted which would direct the airflow away from the hardware. We did not believe that this would work as the problem never happened with our previous door. As the temperature became colder, the problem of condensation increased. We called back. The salesman and the technician both came out that time. This time they took off the trim work and noticed that there was not enough insulation around the door. The added insulation and also adjusted the footing at the bottom of the door. The believed that the condensationwas caused by some drafts coming through the doorframe. They did not look at the hardware directly at this time even though we mentioned it to them. After they left, there was some improvement in the condensation, but there was still condensation, especially when it was colder outside. We called back. The third time the technician came out, he brought out new hardware for the door as well as a diverter for the heating vent. He noticed the lack of insulation in the hardware and inserted insulation inside of the hardware. We also tried the diverter. After this work was done, we again saw some improvement in the condensation, but that problem still exists. The diverter did not appear to do anything, so we have since removed it. We have called again, and we are waiting for them to come out again to finally fix the problem. We are quite concerned that they will not be able to fix the problem and we will always have water dripping from the hardware onto our new floor. If we had known that this problem was going to occur with the Feldco doors, we would not have chosen your company. How do we solve this? We like the looks of the door, but are not at all happy with the performance of the door. What do we do next ?

unknown

It went well. Very prompt and friendly service. Due to the replacement of these windows I no longer feel the need to have a heated floor in the lower level. The window replacement improved the temperature off the whole lower level.