Coyle Carpet One Floor & Home

We were pleased.

Very well Staci at Coyle Carpet assisted with every step of the process. She is so knowledgeable and competent. Answered texts, emails, and phone calls promptly. The delivery men were friendly and efficient. Dave installed the flooring and really paid attention to detail and installation. The entire experience from the product purchasing, quote estimate, delivery and installation went very smoothly. I love my new floor.

Kevin came promptly at the appointed time. He was very knowledgeable and extremely helpful in carpet selection. He recommended a few carpets for the area that we wanted and was very helpful in feedback in what would look good in that room. The installers came promptly to install it and a tile was accidently broken by the fireplace during installation. They quickly fixed it and the manager called me along with coming to look at the repair. What impressed me was the courtesy which was extended to me by the team and Hubie during this entire process, great old fashioned service. I'd highly recommend them and won't hesitate to call when we need more flooring.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

Coyle was able to meet our price point and came out to install in a reasonable time frame. Installation was very speedy and we were able to keep the leftovers.

Looks great. Sales contact (Steve) and craftsman (Jon) were pros.

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Teri was our floor consultant.  Her industry knowledge, follow up on a Mohawk carpet for availability and pricing, and negotiation was professional.  Her follow  up after installation was outstanding.  She under stands what customer service is all about.

The installers were on time, polite, and did a great job moving furniture.  They were careful not to damage furniture and walls and the entrance door and trim.  They answered all our questions and were very efficient with the removal and installation of the new pad and carpet.

They installed carpet in our Living Room, master bedroom, and basement steps.  Came back the next day and removed carpet and pad and installed new pad and carpet in two additional bedrooms.

The seam in the master bedroom and living room were extremely well done.  Seam was not visible.  They did a great job laying the carpet in our master bedroom closet with no seams.  No seams in the two guest bedrooms.

The edge work against the wood floor and porcelain tile bathroom floor was excellent. They did a really good job cleaning up and vacuuming the new carpet.

Note:  We found the carpet at one of their competitors and they were able to get the exact same carpet.  I shopped at four carpet and floor stores and had prices from all four.  Coyle Carpet was 2nd lowest price and I went back and gave them the opportunity to lower their price...which they did so I gave them the order.

Overall my wife and I are extremely pleased with the sales support and customer installation.  Communications on arrival of the carpet, scheduling, and installation was excellent.  We highly recommend Coyle Carpet.

I am the Property Chairman (volunteer) at our church and I went to two stores for vinyl flooring for our Parsonage.  Coyle Carpet's price was significantly less than a leading Madison carpet store. That vinyl flooring was installed this week and the Pastor and his wife liked the work, installation service, and the look of the new vinyl.

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Very accommodating to our schedule and the installer were fantastic!  Installers were very professional, did excellent work, and cleaned up after they were done.   

It went well. They do excellent work. They are expensive but worth it.

Beautiful job! Niice people to work with.

Everything went smoothly. The sales person was very friendly and the install was fast. It's been about a year and a half and the carpet has held up nicely.

Good job. Some seams show a bit now with the passage of time.

They came in and they did a great job.  They were there approximately a half day and I can't tell where the seams are. Their pricing was very competitive and it was very good. Their scheduling people did a great job.   They were very punctual. No potty mouths, no problems. I did get a bid from them for hardwood flooring and their bid came in very high.

The staff was very un-pushy when I was trying to choose a carpet. I thought the carpet they had as their go-to on hand brand was very nice and I picked a color from a range. Install went very well and they were very nice. They moved a few pieces of furniture. I am happy with the carpet after many months with it now. They also have a large selection of remnants to choose from which is why I went to them, but decided to go with the showroom discount bulk carpet because I had so much to do that I wanted the same.

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The service turned out well. We caught them on a sale so they did free installation and even moved the furniture as well. They had a wide range of prices for the carpet. We were able to find a nice carpet at a fairly low cost. The technicians were efficient and understanding of out kids. Scheduling was fairly easy. They could only come out on certain days so that was a little challenging.

We had a couple of little issues. They came out and measured. We wanted to have the carpet put in before we actually moved into the house because we were having all of the bedroom, the stairs and hallway done. They told us they were going to come on a certain day to do it. We had a 2 week window so we thought that was enough time. We did go in and order the carpet the week before we wanted it put in. They apparently didn’t have enough in sack carpet which we ordered. They told it just going to be an issue of when their installation team could come. There were able to get several of the installation team but they didn’t end up having enough of the carpet that we had picked out in sack. Then we had to wait for it to come in the truck. Then there was a big snow storm. We were waiting and waiting. We asked them to come and take out the old carpet first just to get it going. Even though we weren’t living in the house, they wouldn’t do that. We felt it was a little ridiculous because we weren’t living there. The installers just showed up in the morning but the guys never told me that the carpet was here. He told us that they asked him to be here. He ended up calling the warehouse to find out when they were sending the carpet. He told them how to cut the carpets into lengths. It was different from what the person from the store had actually laid out so that was good. We thought the price was fair. The installers told that he had to make different cuts. They never told us if they ended up using more carpet or did they end up using less carpet. That would have been nice to know. We didn’t pay them more money and they didn’t give us any money either. The installer did a really good job. We haven’t had any problems like pulling up or anything like that. The sales person told this carpet is going to be better for wear and we found that it’s not wearing as well as we thought it would. The installer got here before we knew he was coming. The installer was really good but working with the store wasn’t. We probably will go back to them because we were thinking of replacing the carpets in our living room and we want it to match.

Our sales person did not provide very much information about the types of carpet, such as comparing materials, cost, wear ability, etc. We made several trips to the store and our original sales person wasn't there many times, so we got much better service and information from some of the other sales staff. However, sometimes messages got mixed up or delayed because they had to go back through the original salesperson. This store makes it very easy to check out samples to see how they looked in our home.

The person who came to measure the rooms was punctual. The installers did a really good job. We paid extra to have them move the furniture and it was well worth it.

Overall, there was nothing outstanding about this experience, but it wasn't awful either. We are pleased with our new carpet.

Professional, timely, good price.
To be honest, they and quot;had me at hello.and quot; I went to another large carpet store in Madison, only to wait for 15 minutes to be helped with sales people standing everywhere and then to be told and quot;we have lots of samples in the back.and quot;
The people at Coyle promptly greeted us when we arrived, gave us a and quot;lessonand quot; on carpeting, showed us our options, and gave us price quotes within a few weeks. The carpet install went flawless, and they measured so accurately, there was only a small piece leftover--i.e., I did not pay for more than I needed. I would highly recommend.

Our entire experience with Coyle Carpet was, for the most part, a positive one. At the store, we were left on our own to discover what options Coyle Carpet offered for laminate flooring - but once we decided on what we wanted the service we received was good. Prior to placing our order there was a slight hiccup with communication about next steps but it was resolved with only a few calls.
We went to four other vendors in the area (Sears, Sergenians, Home Depot, Slinde's) for quotes based on comparable flooring. Coyle's provided a free, thorough, professional measurement and came back with the lowest bid.
Our flooring was delivered to acclimate prior to installation on the date and time we specified. The installation was done by a one man crew, Bob. The work Bob provided was the highlight of our experience. He was clean, fast and efficient. Bob is a craftsman and it's evident in the work he did. The cuts around entryways, the transitions in the doorways, the amount of leftover materials were all excellent. Bob was careful when moving our furniture and appliances. He was done a day and half ahead of schedule.
We are very pleased with the results and wouldn't hesitate to recommend Coyle Carpet and their installation crew.

All went well, they were prompt, efficient and their suggestions proved valuable.

It was wonderful. They had great service and great product. It was affordable. Overall, we were extremely satisfied. We are actually doing it in two phases: upstairs and downstairs. The upstairs is finished, and we are in the process of remodeling the downstairs. We walked into the showroom; they have a very knowledgeable staff. We were presented with quite a few options. We went to other places and we ended up going with Coyle Carpet. Even though the price was a little bit more expensive, the quality was there which the other companies that we looked at lacked. They also included cheap installation, which was still going of a premium. It was $47 for the entire house. They extended it from a different promotion. That saved us about $800 in installation cost. I have had other relatives go with Coyle; this is anything from fifteen years ago to close as two and a half. They were quick. We would definitely use them again. We are actually looking forward to quoting prices on cork floors or another hardwood for our basement.