Chads Design Build

We had a very hard time working with Chad's Design Build. Chad is very responsive when you first contact him for a quote, and also when he is seeking payment. However, he is not very forthcoming when there are issues with project management. When we first met, we mentioned that we were planning to replace our roof and that we had already signed a contract with another contractor to do that work. Chad wanted us to see if we could break our contract so that his subcontractor could do the work (we did not break the contract). His invoices were very vague, and when we asked for more detail, the details didn't make much sense. For example, he charged a 20% subcontractor fee for work that his own crew did. Also, the project manager was pushy and difficult to work with. After much back and forth, we finally decided to part ways with Chad's Design Build because we felt like we couldn't get a straight answer out of them and we didn't feel comfortable working with them. Our general feeling was that if you are wealthy and you don't need to know what your money is being used for, Chad's is probably just fine. Our experience was that if you start asking billing questions, they will get very annoyed. We had hired Chad's several years back to do some smaller projects, and they did quality work. But with larger projects, they seem very interested in getting as many subcontractors involved as possible.

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They did a very nice job. It turned into quite a project. They had to take down some siding on the outside of the house to check and diagnose where water had gotten in around a big picture window. They rebuilt the frame round my good picture window, leaving the window in place. Then they painted it so you can't even tell. The owner came to the house and gave the estimate. The employee he sent out whose name was Scot was on time in the morning, he was friendly, he cleaned up after himself and they did a good job. The work had to be done in stages to let materials dry at different times. They were good about communicating when they needed to be in the house. He was efficient. We used them because he was available and had a business relationship with my husband. I think they were fair.