Certi-Dry

We have had such a wonderful experience with Certi-Dry. They were responsive, professional, great communication, and - above all else - patient with us as we figured out what was going on with insurance. We used Certi-Dry both for mitigation of flood damage and rebuild of our finished basement. The sub-contractors that they hired for dry wall, flooring, painting, and electrical were also phenomenal and I appreciated the input of the project managers assigned to our jobs. Great company - would suggest them to anyone and would happily use them again (though really really hoping we never have to!).

Very well, professional employees who care about the work they are doing. Hated that the backup happened but Certi-dry come out the same day and got to work first thing the next morning (we called them at 4:30pm) Would recommend them as you won't have to call around and find other contractors as they have people to complete all the work you will need.

We had a major sewer back up in a commercial building. I am very pleased with the service we received. They arrived in less than one hour, were fast acting and extremely professional. They certainly went the extra step to make sure things were done to our satisfaction and we could open again the next day to the public. Great company.

Our sewer backed up and we called on your company. I was very happy with the promptness and professionalism. The price was very fair.

Certi-dry responded quite quickly to my initial call (on a Saturday!) sending someone out that same day to set up fans and dehumidifiers, and then returning three more times over the next few days to check on progress, verify the extent of the damage, and pass along information and expertise re: further work and repairs. Everyone involved was friendly, responsive, and professional, and I would call them again for similar situations!

unknown

Sure, it looked as if we had a giant octopus in our house (they used a drying machine that directed air through nozzles into holes in the walls and ceiling) but it was very effective. Once everything was dry, they tested it again with their special cameras/sensors, and then patched the drywall/ceiling and repainted. You honestly can't even tell anything ever happened.

They laid paper and plastic down during the job, and wore booties--very important to me, as we have small kids and a dog. They were extremely nice, friendly and professional--also very important, as my husband works from home and youngest is only in preschool, so around much of the day.

We ended up needing an electrician and plumber, and they made a recommendation and managed that so we didn't have to. The people they selected were equally professional and helpful.

They were very busy, given the unusually cold winter and many busted pipes, but the communication was always clear and consistent, which is important.

Our insurance company was very familiar with Certi-Dry and accepted their estimate without needing an onsite inspection, because of their history and reputation. That made us feel quite comfortable.

I hope I never have to use them again, but would absolutely recommend them without hesitation to anyone else.

Gerry Pfeifer came out within about an hour after my call to look at the water issues, & was friendly and detailed in his assessment.  He uncovered what appeared to be mold from previous water damage, identified what needed to be dried out, quoted a price, & helped assess the possible cause.  A couple hours later Certi-Dry sent technicians over. They kept updating us on their progress into the evening, taking pictures throughout, & uncovered what looked like a crack or large chunk missing from the uppermost portion of the poured foundation.  The work took more time than expected because there were quite a few layers of drywall & insulation along the basement walls. But Gerry gave us some discounts, & despite the extra work, the price was only about $70.00 over the estimate. 
We were pleased with how professional, friendly & efficient everyone involved was throughout. I would definitely recommend Certi-Dry to anyone with water damage problems in need of immediate assistance. They were thorough in their work, & went out of their way to offer tips & references for how to go about sealing up our basement.  Thanks for a job well done!

The representative was excellent and helped us determine the extent of the water damage and ways we could dry out the carpet and pad ourselves.

Sewage was overflowing into the walls because the toilet had a seal malfunction. They removed the toilet (and everything in the bathroom including sink), stripped the vinyl floor, scrubbed the floorboards, cut out the dry wall in the basement where sewage was also present, and scrubbed everything behind the walls clean. They dried the wood for 3 days with huge machines, then they recommended someone to come back and put everything together. The technician running the operation was very friendly and I would highly recommend the company.