Certi-Dry
About us
24/7 emergency service. Free inspections and estimates. Direct insurance company billing.
Business highlights
Emergency services offered
22 years of experience
Services we offer
Water damage restoration - Fire damage restoration - Mold remediation - Sewage clean-up - Smoke clean-up and deodorizing - Floor, ceiling and cabinet drying, including hardwood., wall
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.813 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
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| 8% | ||
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Showing 1-13 of 13 reviews
Kayla S.
Jul 2020
We have had such a wonderful experience with Certi-Dry. They were responsive, professional, great communication, and - above all else - patient with us as we figured out what was going on with insurance. We used Certi-Dry both for mitigation of flood damage and rebuild of our finished basement. The sub-contractors that they hired for dry wall, flooring, painting, and electrical were also phenomenal and I appreciated the input of the project managers assigned to our jobs. Great company - would suggest them to anyone and would happily use them again (though really really hoping we never have to!).
Amanda G.
Dec 2019
Very well, professional employees who care about the work they are doing. Hated that the backup happened but Certi-dry come out the same day and got to work first thing the next morning (we called them at 4:30pm) Would recommend them as you won't have to call around and find other contractors as they have people to complete all the work you will need.
Response from Certi-Dry
"Thanks for the review! We were happy to help and glad you are pleased with our service."
Michael S.
Sep 2019
We had a major sewer back up in a commercial building. I am very pleased with the service we received. They arrived in less than one hour, were fast acting and extremely professional. They certainly went the extra step to make sure things were done to our satisfaction and we could open again the next day to the public. Great company.
Karen T.
Aug 2019
Our sewer backed up and we called on your company. I was very happy with the promptness and professionalism. The price was very fair.
Patrick W.
Jan 2017
Certi-dry responded quite quickly to my initial call (on a Saturday!) sending someone out that same day to set up fans and dehumidifiers, and then returning three more times over the next few days to check on progress, verify the extent of the damage, and pass along information and expertise re: further work and repairs. Everyone involved was friendly, responsive, and professional, and I would call them again for similar situations!
Jenny M.
Jun 2014
unknown
Valette P.
Feb 2014
Sure, it looked as if we had a giant octopus in our house (they used a drying machine that directed air through nozzles into holes in the walls and ceiling) but it was very effective. Once everything was dry, they tested it again with their special cameras/sensors, and then patched the drywall/ceiling and repainted. You honestly can't even tell anything ever happened.
They laid paper and plastic down during the job, and wore booties--very important to me, as we have small kids and a dog. They were extremely nice, friendly and professional--also very important, as my husband works from home and youngest is only in preschool, so around much of the day.
We ended up needing an electrician and plumber, and they made a recommendation and managed that so we didn't have to. The people they selected were equally professional and helpful.
They were very busy, given the unusually cold winter and many busted pipes, but the communication was always clear and consistent, which is important.
Our insurance company was very familiar with Certi-Dry and accepted their estimate without needing an onsite inspection, because of their history and reputation. That made us feel quite comfortable.
I hope I never have to use them again, but would absolutely recommend them without hesitation to anyone else.
Angela R.
Sep 2013
Gerry Pfeifer came out within about an hour after my call to look at the water issues, & was friendly and detailed in his assessment. He uncovered what appeared to be mold from previous water damage, identified what needed to be dried out, quoted a price, & helped assess the possible cause. A couple hours later Certi-Dry sent technicians over. They kept updating us on their progress into the evening, taking pictures throughout, & uncovered what looked like a crack or large chunk missing from the uppermost portion of the poured foundation. The work took more time than expected because there were quite a few layers of drywall & insulation along the basement walls. But Gerry gave us some discounts, & despite the extra work, the price was only about $70.00 over the estimate.
We were pleased with how professional, friendly & efficient everyone involved was throughout. I would definitely recommend Certi-Dry to anyone with water damage problems in need of immediate assistance. They were thorough in their work, & went out of their way to offer tips & references for how to go about sealing up our basement. Thanks for a job well done!
We were pleased with how professional, friendly & efficient everyone involved was throughout. I would definitely recommend Certi-Dry to anyone with water damage problems in need of immediate assistance. They were thorough in their work, & went out of their way to offer tips & references for how to go about sealing up our basement. Thanks for a job well done!
Lorelei M.
Aug 2013
We contacted after our basement flooded. I only used this company because of rating on Angie's list. They did come out the first night, set up extraction,did this for about 2 hours (on emergeny time) before they figured out the waterwas still coming in and called it a night. The next day they came out, over an hour later than they said they would be there, advised we needed a hole punched in our basement to put a sump crock. They used our pumps , hoses, shovel, brooms, squeegy. It seemed they did not have equiptment of their own. They used a kiddie pool and a metal ash bucket (both destroyed) because they were not supplied.They advised us to call when we noticed the water was receeding and not coming in anylonger. We called and advised the water was not coming in any longer, the basement was starting to smell. It took another day for anyone
to come out. During that time my family rented a dumpster, ripped the carpet out of the basement ourselves. When they came over they started taking down 2 foot of drywall. My daughter and myself helped carry the majority of this out of the house to the dumpster. We were helping to keep costs down because we ould not get a straight answer how much this was costing us. After the demo was done they brought in fans and dehumidifiers to dry everything out. this took 3 days, but they were not able to come out that Friday so the fans and de humidifier stayed on the entire weekend.
The next step was clean floor and spray some anti fungal around. Then they kept the fans and dehumidifiey on another 3 days. The daily cost of each fan was never discussed with us, nor the proce of each dehumidifier.
Long story short, get everything in writing, we feel weere taken advsntage of in a emergent situation. I would not recommend this company to anyone, ever
to come out. During that time my family rented a dumpster, ripped the carpet out of the basement ourselves. When they came over they started taking down 2 foot of drywall. My daughter and myself helped carry the majority of this out of the house to the dumpster. We were helping to keep costs down because we ould not get a straight answer how much this was costing us. After the demo was done they brought in fans and dehumidifiers to dry everything out. this took 3 days, but they were not able to come out that Friday so the fans and de humidifier stayed on the entire weekend.
The next step was clean floor and spray some anti fungal around. Then they kept the fans and dehumidifiey on another 3 days. The daily cost of each fan was never discussed with us, nor the proce of each dehumidifier.
Long story short, get everything in writing, we feel weere taken advsntage of in a emergent situation. I would not recommend this company to anyone, ever
Response from Certi-Dry
"As the homeowner is an Angie’s List member, we will not go into specifics in disputing the homeowner’s personal opinion regarding the work that was performed or the service level to avoid the homeowner from feeling that we are in anyway upset with them or trying to discredit them. We don’t feel that the review was an accurate account of what took place, the circumstances surrounding the event, or the extent at which our teams went to assist the homeowners over a two week period. If you read all other reviews about Certi-Dry on Angie’s List you will see they reflect the relationships we have and the customer service level our entire team puts forth to serve homeowners. The circumstances surrounding the damage to the home were as follows….The entire area surrounding the customer’s home was heavily flooded and disaster response teams did not have access to the home on certain days as the fire departments had blocked access due to pumping high water, the inaccessibility to the home caused delays to the work completed and affected the timeframes. The homeowner had tried calling other emergency response companies who never returned their calls, prior to contacting our company initially. The owner of Certi-Dry personally consulted with the homeowners every step of the way because the damage to their home including the cleanup and repairs would have exceeded $30,000.00, and insurance coverage was minimal/insufficient. Due to the nature of the emergency response work that we do, the costs are higher than work that would be bid out and scheduled by a service company at our convenience. As work progressed and issues were addressed the cost would be brought to the homeowner’s attention and decisions made as to what work would be done by them, Certi-Dry, or both of us. The homeowner and their family did a wonderful job working along side our technicians during the clean up. Our quote to the homeowner was $6,500.00 once we knew approximately what extent of the work we would be completing vs. them. By their helping out it saved them at least $4,000 on the cleanup and demolition of the lower level affected by water. We also took an additional $500 off the final invoice to assist them since insurance did not fully cover the damages to the home. We know that faced with these devastating circumstances it puts an unexpected strain financially and emotionally on a homeowner. It is our goal to work with the homeowner to assist both with the emotional stress and the financial out of pocket expenses. Every effort has been made to reach out to the homeowner and resolve her concerns with the billing. Our goal is to always resolve any concern from a homeowner, however in this case we were not contacted by the homeowner or aware of any dispute until after she received a final invoice and then posted a complaint online. We would love the opportunity to make this right with the homeowner. We appreciate you considering Certi-Dry for any restoration home services you may need assistance with."
Colleen R.
Jul 2013
We called Certi-Dry when we found mold in the rafters near a kitchen fan exhaust pipe that had become disconnected from the exterior vent. They had a sales rep at our house within a week ( I didn't feel it was urgent when they asked). They helped us evaluate the severity and discussed options for treatment. Their first priority was ensuring that the original cause of the mold had been identified and addressed. (I appreciated this because it seemed they could have ignored the cause and simply ended up being called back every couple of years to repeat the same treatment.) The guy that came out (sorry, can't remember his name) was extremely helpful and low pressure. He helped me understand the various options for treatment and worked through all the parts that I could do myself to reduce the cost. We decided on a simple treatment to kill the mold, but leave the cosmetic stains behind given that the location would not be visible under normal circumstances. He was very good at looking at the work through the homeowners perspective and not trying to up-sell to more expensive treatments where it didn't make sense, though he did make certain I understood what more could be done if desired.
He brought a moisture meter and thermal imager or similar tool that could see through the wood structures to look for additional areas of dampness - cool tools, and it gave me some confidence that the problem wasn't worse than I thought. The work was performed as scheduled a few days later by a very polite (though not very talkative) young man. It took about an hour while he scrubbed the area with brushes and some industrial strength anti-mold chemicals and cleaned up very well afterward.
A day or two after the work was done, the sales rep came back to ask if I was satisfied and ensure I felt the price was fair for the work done - a very nice touch I rarely see. Clearly the company gives him the autonomy to make adjustments as he deems appropriate (or he's an owner, not sure).
I will be calling them first the next time we have problems with mold or moisture. From top to bottom, an excellent experience!
He brought a moisture meter and thermal imager or similar tool that could see through the wood structures to look for additional areas of dampness - cool tools, and it gave me some confidence that the problem wasn't worse than I thought. The work was performed as scheduled a few days later by a very polite (though not very talkative) young man. It took about an hour while he scrubbed the area with brushes and some industrial strength anti-mold chemicals and cleaned up very well afterward.
A day or two after the work was done, the sales rep came back to ask if I was satisfied and ensure I felt the price was fair for the work done - a very nice touch I rarely see. Clearly the company gives him the autonomy to make adjustments as he deems appropriate (or he's an owner, not sure).
I will be calling them first the next time we have problems with mold or moisture. From top to bottom, an excellent experience!
Karen S.
May 2013
The representative was excellent and helped us determine the extent of the water damage and ways we could dry out the carpet and pad ourselves.
Elwin B.
Mar 2013
I discovered water in the basement at 6:30 PM on a Monday night. I called Gerry at 7:00, he had someone at the house with a truck mount vacuum system by 8:00. By 9:00 he had 90% of the water vacuumed out of the carpet. The next day two people where there to remove the carpet and pad, they set up two large dehumidifiers and 7 fans. On Thursday that same week the area was dry. They are now going to put together an estimate for the restoration. I believe the speed at which they were able to respond saved us further damage and we have zero mold. As of now I have not received a bill so I do not know the cost. I feel confident it will be fair. I would hire them again in a minute.
Elizabeth D.
Jun 2012
Sewage was overflowing into the walls because the toilet had a seal malfunction. They removed the toilet (and everything in the bathroom including sink), stripped the vinyl floor, scrubbed the floorboards, cut out the dry wall in the basement where sewage was also present, and scrubbed everything behind the walls clean. They dried the wood for 3 days with huge machines, then they recommended someone to come back and put everything together. The technician running the operation was very friendly and I would highly recommend the company.
Licensing
State Contractor License Requirements
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FAQ
Certi-Dry is currently rated 4.8 overall out of 5.
Certi-Dry accepts the following forms of payment: CreditCard
Yes, Certi-Dry offers free project estimates.
No, Certi-Dry does not offer eco-friendly accreditations.
No, Certi-Dry does not offer a senior discount.
Yes, Certi-Dry offers emergency services.
No, Certi-Dry does not offer warranties.