BUTLER W F PLUMBING INC
About us
LICENSE NUMBER: 227830.
Business highlights
Services we offer
complete plumbing and remodeling
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 3% | ||
| 6% | ||
| 6% | ||
| 3% |
I was told by a handyman that I needed a new water softener. So I called Butler because they had come before. Initially the guy who came was seemingly very competent. He said the water softener was okay, but I determined that it was not really working. He had not really tested it. I think he assumed it was working -- you know, the main machine was working. So then I had to call them again. They came and said a tube inside the water tub was clogged. This was a different guy than the first guy. They said they would replace it the next week. I did not hear from them for two weeks so I called them and they said they would take care of that. So more time went by then he came and replaced it after I prodded them a few more times. Then I discovered the water softener was not plugged in so the timer or anything would be working. I think he just forgot to restart it. When I called them to tell them they forgot, the woman I spoke with tried to make it seem like it was my fault that something was not plugged in. She kept questioning me about what happened. They supposedly had the records of all the visits. It is a really bad receptionist. Then she sent a guy, I think it was the owner, and he plugged it in. The thing was he said he was going to come that day and then he didn't come. I called right before they closed and he sounded like he had been sleeping. So he came and plugged it in. But it is, like, something that should have been one visit was four visits. So they sent me a bill for $400. They did not charge me for the plugging in thing. They should have come and the guy should have tested it and the guy should have told me the part was not working. Then he should have gone and gotten a replacement part. It should have been one day. There have been a lot of complaints about them. I used them before for a leaky faucet and when the guy left it was still leaking. He went off to get a part and was gone for hours. That's a bad experience. They had the expertise to do it but they obviously wanted to stretch it out to as many visits as they could. That was dishonest, I think.
I was told that because I didn't buy the fixture from them(Butler), it would probably break again.
Later, when it started leaking again, my son looked at it and said that there were no washers. He went to Menards and bought the necessary washers and installed them. No more leaks.
Only comment is that I wished they would take a credit card for payment.
Licensing
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