Appliance Pros

This guy is a con. Charged us 600 for an ice maker plus 75 for service. Found the Ice maker online for 150. The new one didn’t work and he promised to come back. When he didn’t show, I tried calling multiple times over the course of a month, with no calls returned. I wouldn’t reccomend this company to my worst enemy.

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Horrible - Jay is the WORST business person I have ever encountered. He doesn't return calls, gives excuses when he does, never is on time, and doesn't follow up. WE paid for a fan I am pretty sure we didn't need and have an oven that still has the problem we originally called for................ awful in every way.

Made a service call and provided very useful advice for no charge.

Answered initial call promptly and persisted in calling back when he couldn't reach us. Fit us into the schedule quickly. Arrived on time. Very friendly and professional. Cleaned up after himself. Provided good info re our stove and its outlook. Could have replaced the burner (we thought this would be the case), but showed us how to clean it instead. We have used them a few times over the years and they will always be our first call. Excellent service.

They were able to come very soon after I called them. They were very good.

As most dishwashers do now days, our motor began to give out on us. Our repairman came the day after we called, was on time, was polite and immediately diagnosed the problem. He was honest in his assessment, and encouraged us to replace the motor with a new, better one. The new motor would last much longer than the factory installed motor and he was able to give me the reasons this was true.
The part was not in and had to be ordered, but within a a days of its arrival we set up an appointment and it was installed. He clearly has been doing this for many years.The estimate he gave us for the repair was exactly what he charged. I would use ApplianceP
ros for repair of any appliance I have. They do good work, do it promptly, are polite and neat.

I called because our refrgerator stopped running. They scheduled us for the same day, which was great. The repairman arrived on time, but I told him I had to run and pick-up one of my kids from school and would be back in 10 minutes. When I came back, he said he had the fridge working, and all it needed was to be vacuumed. He said he used our vacuum because it was closer. Fine. He also was very apologetic and said he was afraid he would have to charge us $98 because that was the minimum, but he was going to go to his truck and check. He came back, and apologised several times, but said that was what he was told he had to charge. Yes he got the refrigerator running again, but $98 for 10 minutes, and he uses our vacuum to boot? I should've told him that the charge for our vacuum was $50, and given him $48. We had used Appliance Pros before, and had no problems, and they did good work, but I thought this was completly uncalled for. Oddly, the previous time we used them, they used our hair dryer to thaw some tubing that had frozen. If they had a different system, I would probaby still be a customer. I had called another repair service company after this for our disposal, and the person on the phone did some trouble shooting, and got it working without sending someone over. I thanked her several times for this, and she stated they would like to help people when they can, and gain a customer that way.
Why bring this up now? Because I'm an Angieslist member, and passed one of their trucks trucks today and was reminded of that experience.

We called him Monday afternoon to repair a washing machine in a rental unit. He finally called back that night and set up appt for next afternoon. We called twice the next day to ask him while he was at the apartment building to also go across the hall and fix the dryer in another unit. No reponse, but I asked my tenant to tell him to do so. Talked to tenant after the appt, and she said he did go to both apartments, but did not do any repairs and would call us. He did not call us. We called him that night and left a message, and called twice more on Wednesday before finally getting a call back at 3:30pm, 24 hours after the appt. We missed the call, and so called him back in 30 minutes. Left a message and didn't hear back. Called him again after 3 hours, and he finally called back at night at 7pm. We were told that the washing machine pump would be $199 and the dryer heating element would be $189. We told him we would go with another company, and please just charge us the trip charge ($70). I have never had such terrible communication from a company of any kind, and with our own home and a four-unit apartment building we own, I deal with a LOT of repair people.

Avoid Appliance Pros at all costs. Had them replace a faulty part in my dishwasher in 2011. The part failed 6 months later causing a leak. I called AP since their parts and labor are under 1 year warranty. They told me they would order the part and call me back when it arrived to schedule appointment. Week went by... no part. I called them multiple times. They told me that they were having issues with their supplier (probably did not pay them on time). After waiting for a month (and washing dishes by hand), I finally called another business in Middleton which came out 3 days later and fixed the problem.
The owner of Appliance Pros is Jay Allen, former mayor of Fitchburg (and he is running for office again this spring). I took him to small claims court last summer over this issue, won the case with damages, had the execution served to him by Dane County sheriff, had a county deputy visit him multiple times to try to collect. Jay Allen never paid. The deputy told me that this guy is a jerk, has been sued multiple times and that he owes money to lots of people. But there is no legal way to make him pay, even though the guy owns a business. Bottom line, never call Appliance Pros for anything. And don't vote for Jay Allen in Fitchburg elections.

The company that installed our oven no longer was certified by the appliance company. We then called another service provider that was recommended by a neighbor and were told we would have to wait almost a week for service. So we went to Angie's list. Appliance Pro had by far the best reviews. We called them, got immediate service and were extremely happy with the results.

I saw the listings on Angies list and selected one that had previously been rated well and was close to our home. A1and Clydes is a good deal, efficient, friendly, and thorough. I emailed the contractor, and upon his request, provided the model number of the unit. He ordered the part immediately. As soon as the part came in he installed it. He worked around my husband and my work schedule, coming exactly when he said he would, and for the amount of time he projected. I would definitely call him again.

They are very good and honest. I never have any problems with them. They are my go-to people.

Despite describing the situation and giving them the model number, the repairman showed up without the part. He did tape the leak for a temporary fix. When he came back and installed the new hose, he did it incorrectly (attaching the hose directly to waste pipe, bypassing the air gap). The repair did not meet code! I called. The owner was to return my call the next day. He didn't. When I called him again, he didn't believe my description of the repair, even though I told him a plumber was the one who told me it was wrong. So I sent him digital pictures. He replied to the email and said that it had been done that way because the hose was too short, that Bosch didn't make the longer one anymore, and that they would have to look for one. About a week later, his receptionist called to schedule the repairman (for the third time). He came and repaired it correctly (as far as I can tell). They did not charge me for this visit. There was never an apology. Most importantly, the repair they made was not legal ... it did not meet code. If I hadn't happened to have had a plumber come afterward, I never would have known.

Asko gave me the names of all their local reps for service and a warranty service number to give the one of my choosing. I checked out the candidates on here. Appliance Pros had some knocks, but they had all been in the past, and had been steadily improving so i thought i would give them a shot. The Customer Service rep that answered the phone was very efiicient, took all the info, and scheduled the soonest possible appointment (four day wait, but this was hardly an emergency). The technician called about 20 minutes before the scheduled time to say he could come early if it was convenient. He arrived, found the dent, we ran a quick test, he had all the warranty paperwork filled out beforehand. He indicated he was quite certain this was the likely cause, and given the 'feel' of the door after the dent was pushed out, I had to agree. He gave me his card, and indicated that if the problem returned we could replace the door latch on the same warranty ticket. All told, he was there maybe 25 minutes. Very quick, very logical, very professional. I'll definitely call these guys for any other applicance repair needs, warranty or not.

Oven: the tech took 5 minutes to diagnose the problem, they ordered the parts and a week later my oven was working. The tech was very knowledgeable about the Viking products and gave me some good information on my appliances that I did not know. When I called Viking about my oven, they wanted to send out a company from Illinois and charge me more than double what Appliance Pros charged for the diagnosis and Appliance Pros credited the initial service call charges toward the final repair. Refrigerator: There was a recall on the hinges of my Viking refrigerator. Appliance Pros came out to replace the hinges. There was a problem that the schematics provided by Viking did not match up to the reality of the job. They spent half a day trying to work through the problem but in the end they could not repair the hinges. They did not charge me for any of their time. They referred the job to another company who I am still waiting on to actually show up. I appreciated the honesty of the appliance pro's technicians in admitting they were not able to do the job.

We called for service on the dishwasher, explaining that it was not draining. We specifically asked if the technician would have all needed parts for the call, and were assured that would be the case. Technician arrived within the window of time allotted for the call, but did not have the drain pump he needed - though it was in stock at their office. We made a second appointment, for which he was one hour late. The bill was high - half what we paid for the appliance. They refused to break down the bill to itemize labor and parts cost - that I found irritating. I called the office about it, and they informed that "this is how the owner set up the computer system. We do not get a detailed bill". I'm promised a call from the owner, who was not in.

Sweet. Professional, came as promised, and tidy.

First tech came on a Sat. and said we needed new shock absorbers and springs and said they didn't have on hand, needed to be ordered, and would come back next week to put in and would cost about $250. Then called an hour later to say we didn't need springs, just shock absorbers and would come back in a few hours. Came and put them in and we paid $244 (more than expected for only shock absorbers.) First tech never even ran the machine with clothes in it when diagnosing or after he put the new parts in. Then I tried two loads later in the weekend and it still was not working right. Called them back and another tech came on Tues. He was courteous and seemed to really want to find the problem. He eventually put clothes in (was not his first instinct to run with clothes in to hear problem, but he did do it at least) and he discovered a broken bolt, missing washer and nut. Did not have replacement parts but would order and put in "at my convenience" when they got them. We waited a few days, heard nothing and called. My husband called three times over the next 2 weeks and was told he would be called back with an update on the parts but never got one call back. He had to follow up each time. The word was that Frigidaire had one piece back ordered. After almost two weeks, we looked on Sears website, since it was a Kenmore machine, and we found the parts in stock. After verifying they were the correct parts with Appliance Pros, we ordered them and had them within four business days. Would have put them in ourselves, but we couldn't reach where they went, and when we looked in the machine, it appeared there was another piece missing (weight plate). I would have called another business to put them in, but I thought perhaps AP had the missing piece (weight plate). I left a message for them to call me the next day, but they didn't call right away and I wanted resolution, so I called them. The receptionist said they would come back that afternoon. (It was not "at my convenience". I was not given a choice about when they would come back.) The receptionist assured me that the missing piece must be in the machine, because the tech would have told her to order the weight plate. When tech came back, he said he did not have the weight plate and he couldn't find it in the machine. He rigged up an alternate piece, but I am not clear why I was not given this alternate piece rigging choice from the get go for all the pieces (we're talking 1 bolt, 1 washer, 1 nut that I'm waiting weeks for). It cost $93 for this last repair. At one point in the whole process, my husband questioned why they couldn't just go to the Sears website and get the parts like we did, but he never really got an answer. The tech told me, when I questioned him, that we just need to go through our distributor, we can't just go on the Internet to get parts from whoever. I just wanted my machine back after weeks of lugging my family of 4 laundry over to my mother's house.

Tech didn't really know what he was doing. Stayed for about an hour and left saying he had to call "Maytag tech line". Got a call later saying that it needed a part (circuit board) and part was on back order. Got no indication when it would be available, told to call back in week. Waited a week, ended up calling them, talked with "jay" who repeated the backorder story. "Jay" was obviously not interested in helping or doing anything to expedite issue. I ended up calling Maytag myself, finding part, arranging for Maytag to ship (under warranty). Picked up part and installed my self. "Jay" sent me a bill for $75, even though they didn't fix the problem and did not assist in the solution. This guy and his company have no interest in customer service that I could see.

They arrived on time and completed the work satisfactorily but they were very, very expensive.

Diagnosis completed promptly. Estimate was lower than another repair facility. Repair delayed due to unavailability of parts. Repair completed as estimated. Unit works properly one month after completion of repairs.

Fast response, clean/efficient work, reasonable price--very pleased overall.