Fresh Start Restoration

The work was completed in a satisfactory manner

Do not trust Keith elliot and fresh start renovations. Keith started working for us on January 28, 2025. We met him at a coffee shop and told him exactly what the job position entailed. He seemed like a great fit. He said him and his brother owned like 5000 units. Now I question that. He’s very personable. Do not be fooled by him. He is also seems very educated on maintenance and construction projects. I asked him if he knew how to run ductwork for an existing air handler at a house we were selling? He said oh yes, I know how to do it. Keith and Rick his co-worker spent a few days re-running all the duct work. It looked like it was done right. He charged us. $3126.40 for labor & $1098.04 for material. We called a professional license company to hook up the air handler. He came over to give me an estimate on the air handler and said will be more than happy to do this. However, your duct work is completely done wrong. I was in shock I said what do you mean it’s done wrong? He said all the runs are too small. It will not do anything. It’ll never be able to keep up and explained what had to be done. unfortunately, it had to all be redone. I had told this to Keith that it’s all going to have to be redone and that he’s going to have to repay us back for the labor. He agreed that he would pay it back. In hindsight, we should’ve saw the signs. He had excuses when he wouldn’t respond to us for days on end. We have tenants that needed maintenance done that he was ignoring. He also did other maintenance or projects wrong that ended up costing us a lot of money and materials and labor that he charged us for even though it wasn’t done correctly. Our gas fireplace was not working. He put the parts of $550 in it worked for a minute. Then stop working. I asked him if it’s not gonna work then we need to take these parts back. That was a whole another fiasco. They take one part out and take it back to Racine all dirty and the company didn’t want to take it back. I asked him to clean it up and why would he try to return it like that? Then there’s another part once again had to go back to the house take it off and return it. We were charged all this time in labor? We asked him to wrap some pipes in the basement. They wrapped it with some silver aluminum material. It looked really stupid and that was more cost that we couldn’t return the material because it was already used. We send them over to one of our other properties had a water leak going to the downstairs. He said it was a shower. I was getting ready to redo the whole shower. Thank God he didn’t show back up because it wasn’t the shower. It was the roof vent. Early on when he was working for us, we asked him to pick up a Well from Lisbon and install it at one of our properties outside. It’s a front window for the basement. They don’t install it. They just said it next to it for somebody to steal. I’m sure there’s a lot of other issues that we dealt with, but this is just some of them and he only worked for us for a couple months. We have repeatedly tried to resolve this without taking us to the authorities to fall on deaf ears. He would say yes I’m coming over. We would set a time and not show up and now he’s just ignoring our text messages. He has been warned. Unfortunately, now we have to report him and his business to the Better Business Bureau, Angie’s list where we found him and end up having to sue him in court if he doesn’t settle up with us. Like I said, he’s a very nice guy and very personable, but not trustworthy. He not only kept the 60 receipts of ours. He kept our Home Depot card and our master key and I’m gonna call the state of Wisconsin to see if I can file a report for theft of Contractor. Very sad that you can’t trust anybody these days because he seems so trustworthy.

I appreciated that Keith called to let me know he was in transit and arrived at our scheduled time. The work was professional and overall a friendly satisfied experience.

Keith performed the job in a much more efficient manner than I expected. We had mold in our walls and I thought we’d have to replace our bathroom vanity. He went above and beyond, was knowledgeable, insightful, friendly, and responsive. He provides recommendations about other aspects of the house in a tactful way that I find incredibly valuable as a first time homeowner. Highly recommend!

I would highly recommend Keith . He was very punctual and efficient. We had a small job of installing new window well covers. He picked up new window well covers for us. He got it done very quickly with a smile. I would hire him again for sure.

We hired Fresh Start Restoration to install a storm door and are very happy with the results. He is very knowledgeable and professional. Great customer service both before and after the job. We will definitely be hiring them for future project. Highly recommend.

Keith is a very talented and positive person. I had a small job for him and he treated it like a big one. The job was done well. He’s my go to guy from now on.

Very efficient. Fast and friendly. Arrived early. Will contact him again for future projects. Highly recommend!

Keith was so helpful, he completed a bathroom project for my parents, it took even less time than predicted and he was very professional and kind. Thank you!

Keith is great very professional and helps when not even asked, very knowledgeable, and reliable! I highly recommend Keith, this was my second time using his services.

Keith was terrific. He was very responsive and finished the job in a timely fashion. He also came back the next day to fix something that a previous company made a mistake on! He gave me some great FREE tips to improve parts of my home. Definitely recommend him to anyone!!

I'm very impressed. I had damage to my front door and Keith repaired it back to the original state. I highly recommend him. Great personality!!!

I am very satisfied with the service of Keith Elliott, he is excellent handyman, he has a lot of skill and what stood out was the perfectionism the way he finished his work.

Very Well

Keith Elliot helped with our plumbing issue that happened. Even though Choice warranty denied our claim he was able to come out and help with the fix for out of pocket on our side. He is extremely knowledgeable and knows how to work with old plumbing for what to replace and what can be done with repairing the existing ones. Definitely recommend him.

Keith was everything I wanted and more. Professional on time and always a joy to talk to.

Keith completed the jobs in a timely manner. He was very receptive to noticing other issues and making suggestions.

Keith fixed our pocket door after it came off-track. He was friendly and professional, first coming out to have a look at the problem and ensure he would have the right materials, then coming back to do the work. He found the parts, fixed the door, took apart and replaced the molding, and charged a very reasonable price. The door is working great! Highly recommend for everyday household fixes, but I hear he can do larger scale projects as well!

Excellent

Very expensive

He has been great. He has done so many repairs at my house.

Keith was supposed to do a small plumbing job for me. When he was 15 minutes late, I called him, but he didn't answer. He replied via text stating that he was dealing with a flooded basement and would be a "little late". After waiting for 3 1/2 hrs, I tried calling him again with no answer. He texted back saying he was still drying the basement out & asked if I was available the following morning. I told him yes, as long as it's before 11am as I had somewhere I needed to be. To this day, I have not heard anything else from him! This is NOT good business practice!

Keith did a great job on our bathroom update! The project had a few hiccups due to the existing flooring in my bathroom and because my bathroom fan model has different connections than the newer models. Keith stuck with us through it all and did the extra work necessary to do the job right. I am already requesting quotes from him for additional work we need done.

Keith no showed on us 2 times and never contacted. He said he would call and never did. We had to reach out both times to reschedule with no responses. He also only provided a bandaid solution to the problem. If our project was in over his head he should have just been honest about it instead of not showing up, withholding information and not answering us.

Keith's a great person, but communications skills are poor at best. Initially he installed a water heater over w week ago, was suppose to remove the old water heater which is still in my basement. He helped out by going to Home Depot to pick up the water heater & dishwasher. The install for the dishwasher which is in my rear yard under a tarp is still waiting for installation. Despite calls and text messages to Keith I get almost no replies. If he is overbooked e rely would be great. This is no way to work with customers. Rating, very unreliable with terrible communication !! Whether I would continue to work with this service is unknown.