Can't say enough about the quality of work and overall customer service. Highly recommend Timeless.
Description of Work: Had a bad situation with another flooring company and found Timeless. They came in and made it right. Wish we would have found them first. We now have gorgeous walnut floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donna K.
11/2012
4.0
hardwood floor
 + -1 more
I had to remove the existing carpeting, staples, tacks and tacking to save money (these would have been additional costs if the company performed these tasks). The owner Todd was nice and professional onsite when estimating the job. We coordinated the floor refinishing between my house closing and moving date (a two week window). I called to confirm the labor date... all set. On the first day of work, the workers where late. I called and was assured they sanders where on their way... two hours later the owner arrived but the workers weren't there yet. Once the workers showed up, they did a GREAT JOB!. The young men where pleasant and worked hard. I asked that they show up on time the next day and they did. The job took 5 days in all. The saw dust was not as bad as I'd imagined but the smell from the shallack was bad. When the job was done they left a huge pile of wood scrap and other debris on my front porch. I called Todd and he said they were not responsible for an refuse/trash... it was in the contract. I mentioned that I'd taught my children to clean up after themselves and to get right over and remove the debis... he did in a timely manner. The workmanship was excellent! The only serious complaint I have is that he never mentioned that THEY DON'T TAKE CREDIT CARDS. This would have changed my selection of this vendor. I wasn't prepared to pay all at once.
Description of Work: Sanded, repaired, finished entire living room and dining room (existing 100 year old maple) and upstairs including two bedrooms and hallway (100 year old oak). They took wood from another bedroom to repair places in the livingroom. The front hallway had peel and stick floor squares that I removed but there was only plywood underneath. They came back later (two weeks later) to do some finish work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
$2,500
Contact information
750 Veterans Parkway, Suite 110, Lake Geneva, WI 53147
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Service Categories
Hardwood Flooring Sales and Installation,
Window Cleaning
FAQ
Timeless Flooring is currently rated 4.5 overall out of 5.