Master Services, Inc.

Heating and Air Conditioning, Plumbing, Air Duct Cleaning,

About us

Master Services is a world-class provider of residential home services such as: Plumbing, Heating, Air Conditioning, Indoor Air Quality and Drain Cleaning. These Products and services are for improving comfort, reliability, peace of mind, plus cleaner, fresher, and healthier homes. In addition to scheduled service checks, repairing of existing equipment, and installation of new equipment, we can help you find ways to reduce your energy bills through a thorough cost-benefits analysis. We have an extensive history of repair service on all brands of plumbing, central air conditioning and heating systems. Master Services, Inc provides quality workmanship with professional, dependable, and courteous service with our "Fixed Right or It's FREE!"™ We offer 24-hour emergency service so that you can count on us to be there when you need us the most. Our certified technicians use state-of-the-art technology to diagnose and repair existing systems and always use the finest new equipment for installations in the industry. Furthermore, we have a patented Straight Forward Pricing Guide™ so you know what the price is before we do the work and you are never charged by the hour. How many companies are willing to show you their price books? You can count on Master Services to do the job right. We service all brands of plumbing, heating and air conditioning equipment.

Business highlights

34 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Residential Plumbing, Heating & Cooling - service, maintenance, replacement and repair. Replace oil furnace. Exclusive club memberships. Indoor Air Quality - all products etc, UV bulbs, UVV bulbs, electronic air filters, Duct Cleaning, Dryer Vent Cleaning, HVAC Replacement or Repair, Thermostats, Boiler replacement and repair, gas lines, Humidifiers, Dehumidifiers (whole house) Water heaters, water conditioners, sump pumps, pressure tank, whole house conditioning Drain Cleaning, Remodels, Repipe

Services we don't offer

Commercial, New Construction, Rental Properties, Property Management, Geo Thermal, Well and Pump, salt delivery

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Our Recent Projects


Photos of past projects

Reviews

4.346 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
15%
3
11%
2
2%
1
9%


Rating CategoryRating out of 5
quality
4.3
value
3.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 1-25 of 46 reviews

Daniel G.
01/2023
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Wonderful. They installers and service techs were very courteous, professional and knowledgeable. Would absolutely recommend to anyone looking for a great company to start a relationship with
Description of Work: Install Furnace and A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,700

Response from Master Services, Inc.
[Member Name Removed], glad you were pleased with our team. Thank you.

THOMAS T.
12/2022
5.0
heating & air conditioning/hvac
  + -1 more
Juan was professional yet personable as have been all their techs. The office staff is always spot on as well.
Description of Work: Furnace tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Response from Master Services, Inc.
[Member Name Removed], glad we could be of service to you. Mary Nissen

Greg S.
06/2022
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
I am on an annual contract for HVAC/plumbing with Master Services. It makes sense to bill me monthly and I receive excellence service with 3x/year maintenance of AC, furnace and plumbing. They are wonderful at communication, performance and followup.
Description of Work: Plumbing maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Master Services, Inc.
Thanks [Member Name Removed], we appreciate you and value your business and feedback.

Eveline P.
11/2021
4.0
plumbing
  + -1 more
He was professional, I showed him the way of the problem was and he fixed it
Description of Work: He fixed the leak and unblock it
Rating CategoryRating out of 5
Yes, I recommend this pro

Luke H.
09/2021
2.0
plumbing
  + -1 more
Have to say, not very impressed. When starting this project, I called a number of different plumbing contractors. Master Services was the only one who couldn't come out to take a look at the job within a day or two. Katie told me their next available appointment was 2 weeks away, at which time I would be required to pay a $95 service fee (up-front and on-top of whatever the job costs) for them to do the work. I decided to give them a chance, since they seemed professional and well-rated. Unfortunately, I received a call at 3:45pm the day before my appointment telling me that they were cancelling my service call and couldn't reschedule for 8 more days. Katie explained to me that they were bumping me for another job that ran over. In my mind, if my appointment gets pushed back, then everyone after me should get pushed back too. Apparently that's not the way Master Services operates. Everyone else gets to keep their appointment, I just have to wait another week. No thanks. Plenty of other great plumbing contractors available in the area who won't waste my time.
Description of Work: Bathroom Plumbing/Venting Fixed

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0


Jonathan L.
07/2021
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
They guys came out and gave me a rundown on how they would perform the job and did exactly that. Ross and his co were great and very trustworthy. (We were not home)Thank you!! Jack is one great guy and would advise anyone to work with him as well ! Was a honor to work with him and his crew! Thank you you guys rock
Description of Work: Cleaned vents and ductwork

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Master Services, Inc.
Thanks [Member Name Removed], appreciate the review.

Joel C.
07/2021
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Initial contact with Katie... she was able to get me on the after a couple of days. Unfortunately, due to the extreme heat, they needed to cancel, but rescheduled for the next day. Received a phone call and text the day of the appointment, and they arrived within the time range. Morgan was awesome, explaining everything as he went. Dryer vent was more clogged than originally thought, but all was corrected by him. Great experience...would work with them again!
Description of Work: Dryer vent cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

jay R.
04/2021
5.0
heating & air conditioning/hvac, plumbing, air duct cleaning
  + 1 more
They worked very hard and were very professional . Highly recommended
Description of Work: New furnace, ducts cleaned
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Master Services, Inc.
Thanks!

Kris L.
04/2021
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Everything went great. What I thought was condication/humidifier issue ended up actually being a dead sump pump. Originally dispatching an heating A/C technician. It was determined to being a plumbing issue. The technician contacted their on call plumbing person who was finishing one job and showed up in just over 20 minutes. All of this on a weekend. This is and many other experiences is why I believe they have earned their company name MASTER SERVICES.
Description of Work: A sump pump needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Master Services, Inc.
Thank you!

Trish H.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional, called ahead, wore masks, completed the project on time, and followed up to make sure everything was working properly.
Description of Work: Furnace and A/C Installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Master Services, Inc.
Thank you!

Ted L.
04/2021
5.0
plumbing
  + -1 more
Fine No problems as usual. I have used them for many yeras with no problems for this work.
Description of Work: summerize the house from winter closing.
Rating CategoryRating out of 5
Yes, I recommend this pro

Christopher B.
04/2021
4.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
They're a good company. A little higher priced but well worth it.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Master Services, Inc.
Thank you!

Lucian L.
04/2021
1.0
heating & air conditioning/hvac
  + -1 more
They gave me a price of $1700.00 for the part and then wanted more for the labor. I know that the blower motor actually cost $57.00, so I didn't even look at the labor cost. I bought the blower motor and put it in myself. They charged me almost $300 for the visit, which I paid. After tell several of my neighbors what they tried to do to me, everyone had similar horror stories of them.
Description of Work: Replace a blower motor

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$300

Terrence C.
04/2021
5.0
heating & air conditioning/hvac, plumbing, water heater repair, air duct cleaning
  + 2 more
I have been very pleased with all the services that Master's has done for me. They installed a new sump pump, water heater, furnace- air conditioner, kitchen faucet-drain, water softener, and installed new shower plumping(faucet and drains). I join their Membership Club and have been very pleased with the inspections and maintainace of all my equipment. They also did a great job cleaning my ducts. They show up on time, are professional and thorough, they always clean up very well when done. So I plan on having a long relationship with them.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Master Services, Inc.
Thank you!

William P.
04/2021
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I have used Master Services a few times for my plumbing needs. I would highly recommend them.
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Master Services, Inc.
Thank you!

Michael H.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
Couldn't of went any better. All work was completed on time and everyone was friendly and very polite. First class company
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Master Services, Inc.
Thanks [Member Name Removed]!

Travis S.
04/2021
1.0
heating & air conditioning/hvac
  + -1 more
Didn't like the high pressure sales pitch. Plus they were 3k higher than what I paid someone else for an ac. Same ton just different brand. Glad I didn't go with this company. I'm not even sure why Im getting this survey because the quote happened almost 2 years ago, but I always tell people to stay away from this company and the high pressure sales aspect of how the company is run.
Description of Work: Ac quote

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Response from Master Services, Inc.
We do guarantee and apples to apples price match for any quote plus $100.00. If this comparison did not take place we would be happy to review with you.

David G.
04/2021
3.0
heating & air conditioning/hvac
  + -1 more
The service was good but I didn’t get other quotes from other companies and I am guessing it cost me $2000 more than it should have been
Description of Work: New furnace and air conditioner

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$12,000

Response from Master Services, Inc.
[Member Name Removed], we appreciate your feedback. We know you will love the service and follow up with our team.

Mike L.
04/2021
1.0
heating & air conditioning/hvac
  + -1 more
Pure garbage. They didnt put my furnace in to code. They never even called the city inspector because they knew they were cutting corners. They installed a less powerful furnace than they removed. I wish I never used them. I tried to submit this with zero stars but it wouldnt let me. Dont use these guys! Run, from these a$$h0le$ as fast as possible.
Description of Work: Furnace replacement.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

Response from Master Services, Inc.
[Member Name Removed], we pull permits on all jobs, very few companies pull permits and have clients pull permits but the homeowner is responsible to call the building inspector so they can schedule at homeowners convenience. We pride ourselves on bringing everything up to code, If something in not up to code we will absolutely bring it up to code. On the Quality Check with our team you indicated you were happy with the installation and follow up. We are the only provider in our market area that we know of that does quality inspections. At that time everything was identified up to code so we don't have any challenges with an inspector. We have had no communication from you since the installation that you are unhappy in any way up until now. A very detailed engineering analysis was completed indicating the exact size unit that your home requires saving you energy efficiencies and money. We would be happy to come out and meet with you regarding any concerns you have and or meet with your building inspector.

Mark I.
04/2021
1.0
heating & air conditioning/hvac
  + -1 more
Tech lied and said my furnace needed to be replaced and shut the gas off. Another company checked and furnace was fine. Three years later furnace still good. I filled complaint with BBB.
Description of Work: Furnace check up
Rating CategoryRating out of 5

Bob K.
04/2021
5.0
plumbing, water heater repair
  + 0 more
We have been using their plumbing services for 15 years and would certainly recommend them.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Master Services, Inc.
Thanks!

Bruce B.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
Great, job completed without any issues.
Description of Work: Aprilaire dehumidifier replaced.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Master Services, Inc.
Thanks, appreciate it.

James S.
04/2021
4.0
heating & air conditioning/hvac
  + -1 more
In these times, furnace filter systems can help keep alot of air borne unseen things at bay. The investment will help keep us safer year around here as we see it.
Description of Work: HVAC Filter

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Master Services, Inc.
Thank you!

Larry Sommer S.
04/2021
4.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
good, job was done right the first time.
Description of Work: plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Master Services, Inc.
Thank you!

Elizabeth V.
04/2021
5.0
heating & air conditioning/hvac
  + -1 more
Very nice technician, seemed very knowledgeable
Description of Work: Furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Master Services, Inc.
Thanks [Member Name Removed]!
    • 1(current)
    • 2

Contact information

N3481 County Rd H, Lake Geneva, WI 53147

http://www.masterserviceslg.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
1124391
Trade License Locale
Wisconsin
Trade License Authority
Wisconsin: Trade
Trade License Expiration
11/06/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Air Duct Cleaning,
Water Heaters,
Dryer Vent Cleaning,
Drain Cleaning

FAQ

Master Services, Inc. is currently rated 4.3 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Master Services, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Master Services, Inc. offers free project estimates.
Yes, Master Services, Inc. offers eco-friendly accreditations.
Yes, Master Services, Inc. offers a 5% senior discount.
Yes, Master Services, Inc. offers emergency services.
Yes, Master Services, Inc. offers warranties.
Master Services, Inc. offers the following services: Residential Plumbing, Heating & Cooling - service, maintenance, replacement and repair. Replace oil furnace. Exclusive club memberships. Indoor Air Quality - all products etc, UV bulbs, UVV bulbs, electronic air filters, Duct Cleaning, Dryer Vent Cleaning, HVAC Replacement or Repair, Thermostats, Boiler replacement and repair, gas lines, Humidifiers, Dehumidifiers (whole house) Water heaters, water conditioners, sump pumps, pressure tank, whole house conditioning Drain Cleaning, Remodels, Repipe
Commercial, New Construction, Rental Properties, Property Management, Geo Thermal, Well and Pump, salt delivery

Contact information

N3481 County Rd H, Lake Geneva, WI 53147

http://www.masterserviceslg.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day