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Master Services, Inc.
Heating and Air Conditioning Service, Plumbing, Air Duct Cleaning,
About us
Master Services is a world-class provider of residential home services such as: Plumbing, Heating, Air Conditioning, Indoor Air Quality and Drain Cleaning. These Products and services are for improving comfort, reliability, peace of mind, plus cleaner, fresher, and healthier homes. In addition to scheduled service checks, repairing of existing equipment, and installation of new equipment, we can help you find ways to reduce your energy bills through a thorough cost-benefits analysis. We have an extensive history of repair service on all brands of plumbing, central air conditioning and heating systems. Master Services, Inc provides quality workmanship with professional, dependable, and courteous service with our "Fixed Right or It's FREE!"™ We offer 24-hour emergency service so that you can count on us to be there when you need us the most. Our certified technicians use state-of-the-art technology to diagnose and repair existing systems and always use the finest new equipment for installations in the industry. Furthermore, we have a patented Straight Forward Pricing Guide™ so you know what the price is before we do the work and you are never charged by the hour. How many companies are willing to show you their price books? You can count on Master Services to do the job right. We service all brands of plumbing, heating and air conditioning equipment.
Business highlights
Eco Friendly
Se habla espanol
Veteran owned and operated
Family owned & operated
Emergency services offered
Women owned and operated
35 years of experience
Services we offer
Residential Plumbing, Heating & Cooling - service, maintenance, replacement and repair. Replace oil furnace. Exclusive club memberships. Indoor Air Quality - all products etc, UV bulbs, UVV bulbs, electronic air filters, Duct Cleaning, Dryer Vent Cleaning, HVAC Replacement or Repair, Thermostats, Boiler replacement and repair, gas lines, Humidifiers, Dehumidifiers (whole house) Water heaters, water conditioners, sump pumps, pressure tank, whole house conditioning Drain Cleaning, Remodels, Repipe
Services we don't offer
Commercial, New Construction, Rental Properties, Property Management, Geo Thermal, Well and Pump, salt delivery
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 4
Assorted photos uploaded by Master Services, Inc.
- 4
2021Duct Cleaning
- 4
2021Furnace Replacement
Reviews
4.443 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 16% | ||
| 9% | ||
| 0% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 43 reviews
Daniel G.
Jan 2023
Heating and Air Conditioning Service, Air Duct Cleaning
Wonderful. They installers and service techs were very courteous, professional and knowledgeable. Would absolutely recommend to anyone looking for a great company to start a relationship with
Response from Master Services, Inc.
"[Member Name Removed], glad you were pleased with our team. Thank you."
THOMAS T.
Dec 2022
Heating and Air Conditioning Service
Juan was professional yet personable as have been all their techs. The office staff is always spot on as well.
Response from Master Services, Inc.
"[Member Name Removed], glad we could be of service to you. Mary Nissen"
Greg S.
Jun 2022
Heating and Air Conditioning Service, Plumbing + 1 more
I am on an annual contract for HVAC/plumbing with Master Services. It makes sense to bill me monthly and I receive excellence service with 3x/year maintenance of AC, furnace and plumbing. They are wonderful at communication, performance and followup.
Response from Master Services, Inc.
"Thanks [Member Name Removed], we appreciate you and value your business and feedback."
Daniel C.
Jan 2022
Heating and Air Conditioning Service
Very good no issues
Eveline P.
Nov 2021
Plumbing
He was professional, I showed him the way of the problem was and he fixed it
Mike K.
Oct 2021
Plumbing
It was good.
Luke H.
Sep 2021
Plumbing
Have to say, not very impressed. When starting this project, I called a number of different plumbing contractors. Master Services was the only one who couldn't come out to take a look at the job within a day or two. Katie told me their next available appointment was 2 weeks away, at which time I would be required to pay a $95 service fee (up-front and on-top of whatever the job costs) for them to do the work. I decided to give them a chance, since they seemed professional and well-rated. Unfortunately, I received a call at 3:45pm the day before my appointment telling me that they were cancelling my service call and couldn't reschedule for 8 more days. Katie explained to me that they were bumping me for another job that ran over. In my mind, if my appointment gets pushed back, then everyone after me should get pushed back too. Apparently that's not the way Master Services operates. Everyone else gets to keep their appointment, I just have to wait another week. No thanks. Plenty of other great plumbing contractors available in the area who won't waste my time.
Jonathan L.
Jul 2021
Heating and Air Conditioning Service, Air Duct Cleaning + 1 more
They guys came out and gave me a rundown on how they would perform the job and did exactly that. Ross and his co were great and very trustworthy. (We were not home)Thank you!! Jack is one great guy and would advise anyone to work with him as well ! Was a honor to work with him and his crew! Thank you you guys rock
Response from Master Services, Inc.
"Thanks [Member Name Removed], appreciate the review."
Joel C.
Jul 2021
Heating and Air Conditioning Service, Air Duct Cleaning
Initial contact with Katie... she was able to get me on the after a couple of days. Unfortunately, due to the extreme heat, they needed to cancel, but rescheduled for the next day. Received a phone call and text the day of the appointment, and they arrived within the time range. Morgan was awesome, explaining everything as he went. Dryer vent was more clogged than originally thought, but all was corrected by him. Great experience...would work with them again!
Brett K.
May 2021
Heating and Air Conditioning Service, Plumbing
Went great
Response from Master Services, Inc.
"Thanks for the review, appreciate it!"
Travis S.
May 2021
Heating and Air Conditioning Service
Didn't like the high pressure sales pitch. Plus they were 3k higher than what I paid someone else for an ac. Same ton just different brand. Glad I didn't go with this company. I'm not even sure why Im getting this survey because the quote happened almost 2 years ago, but I always tell people to stay away from this company and the high pressure sales aspect of how the company is run.
Response from Master Services, Inc.
"We do guarantee and apples to apples price match for any quote plus $100.00. If this comparison did not take place we would be happy to review with you."
Kris L.
May 2021
Heating and Air Conditioning Service, Plumbing
Everything went great. What I thought was condication/humidifier issue ended up actually being a dead sump pump. Originally dispatching an heating A/C technician. It was determined to being a plumbing issue. The technician contacted their on call plumbing person who was finishing one job and showed up in just over 20 minutes. All of this on a weekend. This is and many other experiences is why I believe they have earned their company name MASTER SERVICES.
Response from Master Services, Inc.
"Thank you!"
Mark M.
Apr 2021
Heating and Air Conditioning Service, Plumbing + 1 more
Very well, they did a great job!
Response from Master Services, Inc.
"Thank you! [Member Name Removed]!"
Mike L.
Apr 2021
Heating and Air Conditioning Service
Pure garbage. They didnt put my furnace in to code. They never even called the city inspector because they knew they were cutting corners. They installed a less powerful furnace than they removed. I wish I never used them. I tried to submit this with zero stars but it wouldnt let me. Dont use these guys! Run, from these a$$h0le$ as fast as possible.
Response from Master Services, Inc.
"[Member Name Removed], we pull permits on all jobs, very few companies pull permits and have clients pull permits but the homeowner is responsible to call the building inspector so they can schedule at homeowners convenience. We pride ourselves on bringing everything up to code, If something in not up to code we will absolutely bring it up to code. On the Quality Check with our team you indicated you were happy with the installation and follow up. We are the only provider in our market area that we know of that does quality inspections. At that time everything was identified up to code so we don't have any challenges with an inspector. We have had no communication from you since the installation that you are unhappy in any way up until now. A very detailed engineering analysis was completed indicating the exact size unit that your home requires saving you energy efficiencies and money. We would be happy to come out and meet with you regarding any concerns you have and or meet with your building inspector."
Ted L.
Apr 2021
Plumbing
Fine No problems as usual. I have used them for many yeras with no problems for this work.
Mary J.
Apr 2021
Heating and Air Conditioning Service, Air Duct Cleaning
Excellent service!
Response from Master Services, Inc.
"Thanks [Member Name Removed], glad we could help!"
Michael H.
Apr 2021
Heating and Air Conditioning Service
Couldn't of went any better. All work was completed on time and everyone was friendly and very polite. First class company
Response from Master Services, Inc.
"Thanks [Member Name Removed]!"
Elizabeth V.
Apr 2021
Heating and Air Conditioning Service
Very nice technician, seemed very knowledgeable
Response from Master Services, Inc.
"Thanks [Member Name Removed]!"
Bruce B.
Apr 2021
Heating and Air Conditioning Service
Great, job completed without any issues.
Response from Master Services, Inc.
"Thanks, appreciate it."
Jay R.
Apr 2021
Heating and Air Conditioning Service, Plumbing + 1 more
They worked very hard and were very professional . Highly recommended
Response from Master Services, Inc.
"Thanks!"
Gary E.
Apr 2021
Heating and Air Conditioning Service, Air Duct Cleaning
Very efficient
Response from Master Services, Inc.
"Thank you!"
William P.
Apr 2021
Heating and Air Conditioning Service, Plumbing
I have used Master Services a few times for my plumbing needs. I would highly recommend them.
Response from Master Services, Inc.
"Thank you!"
Larry S.
Apr 2021
Heating and Air Conditioning Service, Plumbing + 1 more
good, job was done right the first time.
Response from Master Services, Inc.
"Thank you!"
David G.
Apr 2021
Heating and Air Conditioning Service
The service was good but I didn’t get other quotes from other companies and I am guessing it cost me $2000 more than it should have been
Response from Master Services, Inc.
"[Member Name Removed], we appreciate your feedback. We know you will love the service and follow up with our team."
Bob K.
Apr 2021
Plumbing, Water Heater Service
We have been using their plumbing services for 15 years and would certainly recommend them.
Response from Master Services, Inc.
"Thanks!"
Licensing
Bonded
Insured
Licensed*
Trade License Number
1124391
Trade License Locale
WI
Trade License Authority
Wisconsin Department of Safety and Professional Services
Trade License Expiration
11/06/2021
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Master Services, Inc. is currently rated 4.4 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Master Services, Inc. accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Master Services, Inc. offers free project estimates.
Yes, Master Services, Inc. offers eco-friendly accreditations.
Yes, Master Services, Inc. offers a 5% senior discount.
Yes, Master Services, Inc. offers emergency services.
Yes, Master Services, Inc. offers warranties.
Master Services, Inc. offers the following services: Residential Plumbing, Heating & Cooling - service, maintenance, replacement and repair. Replace oil furnace. Exclusive club memberships. Indoor Air Quality - all products etc, UV bulbs, UVV bulbs, electronic air filters, Duct Cleaning, Dryer Vent Cleaning, HVAC Replacement or Repair, Thermostats, Boiler replacement and repair, gas lines, Humidifiers, Dehumidifiers (whole house)
Water heaters, water conditioners, sump pumps, pressure tank, whole house conditioning
Drain Cleaning, Remodels, Repipe
Commercial, New Construction, Rental Properties, Property Management, Geo Thermal, Well and Pump, salt delivery