Universal Masonry

We have several complaints with this company. In list form, here they are:
- After sending in our deposit, the company did not contact us to set up the appointment, as promised by the salesman. We had to contact them, and when we did, they seemed to think it was odd that we wanted to set up an appointment ahead of time.
- No mention was made by salesman or installers that we would need to cover any of our possessions, only that we should move them away from the windows. In fact, the salesman said there would be minimal clean up needed after the work was completed so we assumed there would be minimal mess made during the installation. Two windows were being installed in a finished area of the basement with computers, other electronics, TV, and a bed with a homemade quilt on it. I had glass block windows installed in a house I lived in previously and had no issues with dust or mess of any kind. One of us was in the house during the first part of the installation and could have been told to come cover items. After the installation, there was a thick layer of dust on everything, necessitating hours of cleanup. Simply informing us ahead of time could have prevented this. Better yet, they could have put down protective tarps. Perhaps this is what my prior company did.
-We believe the windows were installed upside down. They have two rows of glass blocks, with a row of larger blocks on top and smaller blocks on the bottom. One window has a vent which is situated in the row of larger blocks and this vent opens by lifting it upward. All the windows I have seen in person, including the windows in my previous house and in stores and online, open from the top downward.
-The workers broke a door stop in the lower wall and did not inform us, did not replace a ceiling tile they moved out of place, did not plug back in an appliance they had unplugged for their tools, left a water bottle, failed to remove a bar code sticker from a window, and did not clean the masonry grout from the windows - I had to afterwards. A simple wipe with a wet cloth took care of it, but a professional would have left the windows looking nice. Four days after the workers left, we discovered they had left a hose turned on outside which they had used to mix their mortar.
The windows look nice, but from setting up the appointment to protecting possessions to clean up afterward, this was not a professional job in the least.

unknown

unknown

My experience with Universal (David and Debi) was EXCEPTIONAL!!!. From the phone call, to getting a written estimate, and scheduling the work it went extremely well.
They inspected driveway and made a cost effective recommendation for repairs. The recommendation was complete and very reasonable. Once we scheduled the work it was completed as scheduled. They made sure that the weather allow for proper curing.
I highly recommend to anyone looking for a reputable and highly professional organization to look no further than Universal. I will certain look to them for any of my future concrete construction work.

unknown

I noticed this company doing work on the Panera Bread store in Kenosha, WI while out for lunch with my daughter. I stopped and asked if they did residential work, and asked for an estimate. The Job they were doing on the Panera looked GREAT so I assumed they were qualified to do my project. They arrived on time which was nice since I had originally contacted two other companies for estimates and never showed up, There pricing was fair and the estimate was very detailed which I appreciated because I was not familiar with concrete work. I asked a lot of questions and the estimator was very informative. Universal Masonry Construction did an excellent job on my driveway replacement and when they were finished I asked if they did foundation glass block windows. I had them install 8 windows after that and we love them. Overall I would highly recommend this company to anyone wanting quality and excellent workmanship, and Debbie in there office is very good as far as Customer service and very Courteous when I had called about my final balance. Thank you for a great job done, we love our new driveway.

The work was good, and the men were polite on the job.

Very professional, job was completed when promised the site clean and neat

Great work quick and professional would hire again

The chimney was 20 years old with a fake faand ccedil;ade that was falling apart. Universal Masonry came out and gave me a bid, explained what had to be done and gave me options on what type of caps they could do.
They stripped down the old work and revamped my chimney in 2 days, the work that was performed was way above the original work and looks great. I have no doubt this will be the last work I'll ever need on my chimney.
The crew was professional and friendly and just did a great job, everything promised was delivered with out going over budget and the work site was left spotless.
If this is the type of work you need these are the guys you want to do it.

I called about 6 companies for estimates and Universal and one other company were the only two that called me back and came out to the house to look at what we needed. When I called, David came out the following day to provide the estimate and gave me the contract before he left my house. Their price was much lower than the other company (about $1,000 less). The contract said they would be able to start approximately 2-3 weeks after the contract was signed. I returned it promptly and the work was supposed to be done the week of 7/2. We had some other contractors coming in (to do other work to our home) and the weather didn't cooperate so the work was postponed to 7/9 or 7/10. The team didn't actually make it to our house until 7/12.
The cement was poured within one day. They came out the next day to remove the wood from around the foundation and ensure the area was cleaned.
All in all, I feel that things went pretty smoothly and we are very happy with their work. David was very friendly and professional. My only and quot;complaintand quot; was not getting things done as quickly as we hoped, but it was only delayed a few days, so I can't really complain too much about that.

When I called they were out promptly for the estimate in the fall, They were very courteous and professional and provided a complete detailed and itemized list of the work I requested. A delay on our part and change in the weather led to them advising us when we accepted their estimate that work would commence ASAP in spring. Accordingly, when the weather permitted they were out to begin the work and even with rain delay of 2 days work was completed within a week of beginning. They were careful in their work and cleanup - no plants or trees in my yard were harmed by their equipment.