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The Dry Guys
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Tile: Ceramic and Porcelain - Repair,
About us
Locally owned & operated. Additional DBA - Lake Shore Inc. Additional email - [email protected].
Business highlights
Emergency services offered
35 years of experience
Services we offer
Residential and commercial carpet, fabric and fine leather, sealing & water damage restoration., tile and grout cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.925 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
8% | ||
0% | ||
0% | ||
0% |
Showing 1-25 of 25 reviews
Lynn M.
May 2022
Excellent move-out cleaning of 2 bedroom apartment, no water used and therefore no damage to carpet or pads!
Sabrina N.
Jun 2021
EXCELLENT WORK by this company. Very professional, courteous and thorough. This was our first time cleaning the grout after it's installation almost a decade ago and I was amazed by how clean it got (I forgot that was the original color!) Technicians showed me the progress and had me inspect areas as they went along asking if I wanted anything redone or given special attention.
William M.
Oct 2020
The technician was socialable, thorough with his work and the job was completed quicker than anticipated.
Michelle M.
Apr 2018
Very wonderful...pre and post vacuuming. Professional in manner, very friendly
Jean G.
Aug 2017
Very Well.
Valisha Y.
Oct 2016
Awesome company. They do fantastic work!!! I have a dog and he's very messy. There were numerous dark brown stains in my carpet. The stains were from food, dribble, and eye leakage. The Dry Guys were able to removed all stains. I am a very satisfied customer.
Bob F.
Mar 2016
unknown
Arthur P.
Feb 2016
Excellent job; removed grease under a chair; quick and efficient; could walk on carpets right away because they use a dry product; carpets looked great upon completion.
Cassandra M.
Jun 2015
unknown
Nadya J.
Jun 2015
Excellent service. Loved not having to wait for the carpet to dry.
John O.
Apr 2015
hassle free stains removed commercial dryer for chairs that were shampooed and dry vac so stairs were usable upon finishing which is really great
Liliia K.
Feb 2015
service was great , carpet looked like brand new from the store . satisfied and definitely will be back with the company
Paul L.
Dec 2014
unknown
Carrie B.
Nov 2014
They were great. I called a few days prior to set up an appt, spoke with Kathy (very pleasant and nice). Kathy gave me an estimate over the phone, and said it could change a little once they came out and saw what needed to be done. Price ended up being exactly what Kathy estimated, so I was happy about that.
Service technician, Russ, came out at exact time appt was scheduled, confirmed price with me, and got right to work. This guy was unbelievably cordial and friendly. For example: I have 2 highly friendly dogs, and as usual when a worker comes into my house -- I offered to put them away. He said not to, that he loved dogs - he then asked their names, and proceeded to remember and call them by their names several times while he was working. (I have had boyfriends not able to remember their names this quickly....lol). This may seem like a trivial thing, but I thought it was awesome, and I am sure the other dog folks out there will relate to this!
Russ did an outstanding and thorough job, my carpet and couch looked great when he was done. Amazingly high level of customer service. I would definitely use this company again!
Service technician, Russ, came out at exact time appt was scheduled, confirmed price with me, and got right to work. This guy was unbelievably cordial and friendly. For example: I have 2 highly friendly dogs, and as usual when a worker comes into my house -- I offered to put them away. He said not to, that he loved dogs - he then asked their names, and proceeded to remember and call them by their names several times while he was working. (I have had boyfriends not able to remember their names this quickly....lol). This may seem like a trivial thing, but I thought it was awesome, and I am sure the other dog folks out there will relate to this!
Russ did an outstanding and thorough job, my carpet and couch looked great when he was done. Amazingly high level of customer service. I would definitely use this company again!
Marie P.
Nov 2014
They are excellent and they use hypoallergenic cleaning materials. I have asthma and I have never had any issues with their work. They get out animal stains and I would highly recommend them. I will continue to use them.
Patty H.
Oct 2014
unknown
Bill M.
Jun 2014
They knew exactly what to do. Didn't ask for my help. Came back daily to check on dryness.
Very friendly and professional.
Very friendly and professional.
John K.
Jan 2014
.
Rob M.
Nov 2013
The cleaning went well overall. Three men came and were done in approximately 3 hours. I worked from home that morning, and they were very courteous and did not interrupt me at all. There were a few stains that were not able to be removed, but overall the carpet looked better. The dry cleaning method they used was great as well; I didn't have to wait to walk on the carpet afterwards.
The price seemed to be competitive with other companies, and they even waived the trip fee for coming all the way out to Williams Bay!
The price seemed to be competitive with other companies, and they even waived the trip fee for coming all the way out to Williams Bay!
John C.
Jun 2013
Excellent job and removed several stains I had given up on.
Kristen W.
Mar 2013
Overall, the Dry Guys are expensive. But the upside of using them is that your carpet is not wet for 12-24+ hours after they clean. With 2 dogs and 2 humans, I just couldn't consider wet carpet for that long. The technician was very courteous and professional. After he was done he had me walk through the house to make sure I was satisfied. When I need professional carpet cleaners, Dry Guys will be who I turn to again in the future.
A H.
Dec 2012
Last minute request for cleaning and they were here within an hour! I have NEVER had this good of a service response. Price was a bit more than I expected but very happy with the outcome.
Russell S.
Nov 2012
Kathy provided a onsite review of the job specifics and a quote for the carpet cleaning. She reviewed the process thoroughly. I was impressed she had a laptop computer w/ printer that calculated and printed the quote right on the spot!
A date was scheduled for the carpet cleaning to meet my needs.
Shawn arrived promptly and explained the entire process to me.
He was very professional and did a great job.
A date was scheduled for the carpet cleaning to meet my needs.
Shawn arrived promptly and explained the entire process to me.
He was very professional and did a great job.
Susan S.
Feb 2012
Everything went fantastic. They use carpet cleaning which is a dry process and you don't have to worry about the furniture getting wet. They move the carpeting very quickly after they are done. They were very personable, got the job done very quickly, explained what they were going to do and cleaned up everything up by themselves.
IRENE K.
Aug 2011
They were courteous, on time, great price, great consideration, great quality of work. From start to finish, they were unbelievable. They had great follow-through. If anyone ever gets flooded or needs their carpets cleaned, I would recommend them in a flash!
Licensing
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FAQ
The Dry Guys is currently rated 4.9 overall out of 5.
The Dry Guys accepts the following forms of payment: CreditCard
Yes, The Dry Guys offers free project estimates.
No, The Dry Guys does not offer eco-friendly accreditations.
No, The Dry Guys does not offer a senior discount.
Yes, The Dry Guys offers emergency services.
No, The Dry Guys does not offer warranties.