KENOSHA HEATING & COOLING

For the past 2 months I have had the worst business experience of my life. Unfortunately, it was with a company that have came highly recommended. My furnace was missed diagnosed 3 times with the potential of another, if we allowed it. Each time they told me what the issue was regarding my furnace, they recommended a part to fix it, and nice bill came right along with it. Each time they added a part, it didn’t fix the issue. I then asked who is responsible for the inaccurate solutions. I was told “tech support,” a person over the phone that has never been inside my house. They completely dismissed all accountability for their mistakes. After 2 months of misdiagnoses, and the unnecessary purchase of multiple parts, my wife and I cut our losses and asked for them to install a new furnace. They offered to do this at a discounted rate, however, I couldn’t be reimbursed for the unnecessary parts I previously purchased. I asked them leave all the new parts that were purchased and the old parts that were uselessly replaced at the house. They didn’t leave any old parts from the original furnace or new parts that I purchased from them. I’m sure these hold plenty of resale value. To be a small town company, deeply rooted in the community, I expected a better solution and a better experience. I hope we all learn from this and become better decision makers. Lesson learned.

The crew arrived right on time, removed the old units and installed the new ones. Ours was a difficult job because the air handler is located in a tight spot above the ceiling in the hallway. They were done in one day, and sent out a service tech the next day to make sure the unit was charged properly. The new system is very quiet compared to the old one, and the inside temperature is nice and even throughout the whole house. We are pleased.

Crew was wonderful. They showed up on time as scheduled and went right to work. Time & cost estimate were spot on! VERY neat!

Their technician called us back almost immediately, and was very honest about how long it would be until he got there. He got the work completed quickly and our furnace back online. We were very pleased to receive such quality care on Easter weekend!

I will use them again.

They are really good! 

They came out and let us know the other company used the wrong part. They also added more freon. The technician was very nice and cleaned up well after himself. 

They fixed the issue so it would work until we got the new part.

Called office at 10 AM and when I said there was no heat I was scheduled to have a service rep there ny Noon. Chris arrived at 12:15 pm, around 15 minutes later than expected.. Not bad. He looked at the furnace and the breaker, checked voltages and current and found that there was a problem with the breaker and not the furnace. Problem fixed. Cycled furnace a few times to check problem solved. He was gone by 1 P.M. Quick service and honest diagnosis and work

They seemed to know what they were doing and were very polite.