Clean & Green Solutions
About us
We have been cleaning residential homes and commercial spaces for almost 20 years. As a family-owned and locally operated company, we place a high priority on honesty, hard work, and integrity. We proudly use eco-friendly cleaning products and equipment. We also take great pride in the fact that we use eco-friendly, "green" cleaning products.
Business highlights
Services we offer
& monthly cleaning. Special event preparation & clean up. Spring & fall cleaning. Bathroom cleaning. Kitchen cleaning. Floor cleaning., House cleaning & organization. Daily, bi weekly, weekly
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 13% | ||
| 4% | ||
| 2% | ||
| 4% |
They are making excuses about their billing as i did approach them several weeks ago and asked why I was not receiving any bills via email and was told it must be my email.. still I did not receive any billing for that month...
So I have asked for the services to be stopped and will go back to my friend who is back off maternity leave and back to do my house they way it should be done..
"This situation unfolded very differently from a Clean & Green perspective. We received no negative feedback on services provided to this residence until after we put the account on hold last week. After notifying the client that the account was on hold, we were finally able to connect with the client, by phone. It was during this billing-related call that we received our first complaint and then subsequently this review. The complaint was in regard to the stairs not being vaccumed well, and we assured the client that this is something that we could correct. The client was agreeable to this, so it is unclear as to why we received this review."
"Hi [Rmeoved Member Name], we are not a smoke remediation company. When we called to notify you that we were not best suited to do the work, we were in the process of referring you to a local company that would be able to help you (as we had already connected with them); however, you hung up while I was still explaining this to you. I think if we could have finished our conversation - you would have been very satisfied with the outcome."
"Hi [member name removed], We welcome and appreciate all feedback, and I wanted to follow-up to your review. First, I want to reiterate that we are disappointed with this outcome as we were excited to welcome you and your wife as new customers and were looking forward to working with you. Additionally, we were especially pleased and encouraged with the feedback your wife provided after our first clean: "The team did a great job! We are looking forward to our weekly clean :)… Thanks again for everything! We are really pleased with our choice to go with your company :)" Clean & Green is fully bonded and insured as accidents do happen, and when they do, we have policies and procedures in place and take a proactive approach. Our employees are never reprimanded when accidents happen and as a result, employees are always forthcoming when things are damaged. We want all customers to be completely satisfied. Building trust with our customers and operating with integrity is key to the success of Clean & Green. We look to build a long-term relationship with each of our customers and acting in a manner as you suggested would not be conducive to this goal. We are disappointed with this outcome but wish you and your family the best."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.