Cicchini Asphalt LLC

unknown

They did an excellent job on my driveway. This coating lasted and I was satisfied.

The provider responded promptly to my request for a quote and explained the need for some grading work to ensure the proper drainage of water after the installation. I was provided information on what role I would play, as I needed to clear the driveway prior to the application date and remove the wooden stairs leading into the house so the driveway could be place underneath. Installation day was seamless. The professional crew prepped the area and had the driveway in place promptly. The site was cleaned when they were done and within a day, it was ready for car traffic. Very professional and provide a great product.
I will definitely use them again and recommend them to others.

unknown

I would not recommend them for your asphalt needs.
Short-version:
Poor communication. Poor ability to take ownership and responsibility of mistakes (sealer on driveway, sealer on garage, two spots that were sealed peeled off within first week and now old driveway is showing in those spots). Being fair - 90% of the sealing that was done “right” looks great. But the mistakes and the way the owner handled the problem will prevent me from ever recommending them or going back to them again Simply put – I doubt they would have taken a picture of my finished driveway to use in one of their sales brochures. They should strive so say “Yes” to that question each and every time. There is no way they would on mine – unless you want to advertise you splatter sealer on your customers garage and concrete patios.
Long version:
We hired them to reseal our asphalt driveway (residential) because they have been around for a long time and livening in Kenosha my whole life I went with them. We could have went with a friend who owns a competing business but decided not to – BIG MISTAKE. We received poor service from beginning to end.
It took two weeks from the time I returned the signed contract to even get a phone call that they were coming to do the job. I called twice and was told they received the contract but they were not in my area and when they were in my area they would call and setup an appointment. I told them to call at least one day in advance as I want to be there. Simple communication. They could have e-mailed me saying “We received your contract we will contact you in a few weeks when we are in your area” – Nope.
Of course, they call the day they want to come at 12pm noon asking if the driveway is clear – No – why would it be? So, I changed my plans that night to spend time clearing the driveway as I had quite a few things being stored near the driveway I wanted to move into the garage to make it easier for the crew and to protect those items in case they accidently got sealer on them.
After the crew left there was sealer and dirt splatter all over my garage. At first glance it looked like it was only sealer so I called to complain – like any home owner would. They also got sealer on my new concrete patio that ran next to part of the asphalt driveway. Did they ever hear of placing duct tape or some kind of tape down on the concrete that butts up to the asphalt or plastic on the garage? Simple, cheap resource..common sense. When the crew left they knew they made the mistakes. They could have easily called the office and had them call me and I would have understood. Nope.
It took two days to get a response and the owner finally came out. It turns out 75% of what I thought was sealer was dirt. The dirt came up when they power washed the driveway. The owner told me the driveway was VERY dirty. I was not aware it was and I would have power washed it myself if I knew it was a problem. He also had to make a point to tell me, and my wife, that our garage has rotted wood on it. What on earth that has to do with his businesses mistakes is beyond me. He said “I was talking outloud”. Never apologized for degrading my house – just said he should not have said it. Wow!
Overall - he never once apologized for the mistakes. He told me I could get a bucket of paint and a paint brush to paint over the sealer on the garage as the sealer will not come off. I told him the garage is 8 months old I would have to repaint the entire garage or you would see the new paint spots. He then told me I can get course sandpaper to sand off the sealer on the garage. I told him – no he can do that – his company made the mistake. He then wanted to give me a credit and have me do it myself. I could tell from the tone in his voice he was upset I was taking up his time for a measly residential seal job. I get it – but his company made the mistake not me.
He ended up ripping up the invoice and did not charge me a thing and said his crew would be out in a few days to sand the concrete. I would gladly pay someone $225 to do it RIGHT. The owner acted like he was doing me a favor by ripping up the invoice. All I wanted was proper communication from a professional business and do the job RIGHT!
He then called me back right away and asked “I do him a favor” and sand the concrete – as well as the garage – as he does not feel comfortable coming onto my property. It makes no sense. He never apologized or took full responsibility just kept saying he would credit us, offering tips on how WE can fix it, it was a joke.
Further, they never told me how long to wait to drive on it so I had to call them and they said 48 hours. I waited about 60 hours and since then two spots they sealed have already come up and you can see the old driveway. Terrible, terrible terrible.
I would never recommend them.

unknown

it went well one day to get the job done

Estimate was mailed detailing the work to be performed and price. I received a call after returning the signed copy to set up the service date. Work was performed on time and to my satisfaction. Excellent job!

The estimate was done and mailed to me. I sent a signed copy of the estimate back. They called to give a date of service and instructions once the work was complete (ie, when could I use the driveway once work was complete). The crew came and did the work quickly and came back later to do a second coat of sealant. Very good job!