Rock County Appliance

I have a 1000 watt, Whirlpool over the stove microwave. When changing one of the lightbulbs that lights the stove (under the unit) the glass part of the bulb separated from the metal part and shorted out. I have done this numerous times over the years with no issue but this time the buld broke and by not unplugging the unit first, (lesson learned the hard way) the current surge of the short apparently blew a fuse. I tried to replace the fuse myself but was unable to locate the specific fuse needed, and I was also unsure whether or not I caused damage to the rest of the machine. I wanted a professional to look the machine over just in case. After looking on Angie's list, I decided on Rock County Appliance, and gave them a call. The rep who answered the phone was polite, responsive, and we had an appointment scheduled for the next day. The next day, Niles (the tech) arrived on time and promptly identified the issue was in fact just a blown fuse. The fuse had to be ordered and 2 days later I had a working microwave again. He checked the rest of the machine to verify it was not damaged by the power surge and even identified an area was missing a spot of paint that could arc and cause premature magnatron failure. I appreciated the expert knowledge and professional service. The normal charge for their service call was the same as their compeditors "discounted charge" and they took the labor cost out of that amount. In the end, I only paid for their trip charge and the cost of the parts, (2 fuses). I would definately recommend Niles and Rock County Appliance. They will be the first ones I call the next time I need any appliance service!!

Repairman was friendly and completed the task in short order. They fit us in same day which was helpful considering our dryer was down. Would certainly use again.

A tenant called to complain stove controls were not working - Rock County Appliance ordered in the replacement part to have on hand in case it was needed before the service call, came to the house and inspected the stove - found that the control was fine but the mounting bracket had bent, fixed the bracket, and returned the replacement part without charging me for it (which is good as the new control was $400). Only paid for the service call and time on site. Repairman was prompt, very thorough, scheduled everything directly with tenant, and kept me informed throughout the process. I would definitely use Rock County Appliance again for repair services.

After calling numerous repair shops in Rock County, I quickly discovered no one works on Samsung except Rock County Appliance. They were able to come out the next business day and fixed the dryer promptly. I would not hestitate to call them again or buy future appliances from them.

They will work on anything. I would give them triple-A's! They are the ones I call anytime I have a problem with one of my appliances.