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My wife and I haven't used a travel agency for many years. We received an invitation to join some friends in Mazatlan for some mid-winter R&R and we had only a couple weeks to make the travel arrangements. We couldn't find the right combination of flights that would get us down and back when we needed to. Nyla to the rescue. She found return flights using two different airlines on the day we needed to return. And we flew to our home airport without having to take a ground shuttle from the big city airport 3 hours away, and without having to stay overnight to wait for our connecting. Because we booked late for this type of travel, we didn't have the best seats, but Nyla checked every day to see if something better opened up. She struck us as a go-getter, detail-oriented agent who cares. We don't use travel agents much anymore, but when we do again, we'll be calling Nyla.
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