Hales Corners Heating & Air Conditioning
About us
LICENSE # 881057.
Business highlights
Emergency services offered
70 years of experience
Services we offer
HEATING & A/C.
Amenities
Emergency Services
Yes
Reviews
4.645 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 9% |
Showing 1-25 of 45 reviews
Kathleen D.
Jan 2020
It's been good. The service providers are helpful and explained things well. The people that do the work are really good.
James S.
Aug 2019
They did a great job. Highly recommend.
Jo E.
Jan 2019
I was expecting to be told I needed a new furnace as the previous company I used did. Technician ran diagnostics, found water in inducer, took off motor and drained it and checked amps on inducer motor. Fired up and has worked like a charm since.
Jacob J.
Oct 2018
The tech that came out was nice. They diagnosed the issue as a flame sensor. They gave me an estimate of over $100 for the sensor and almost $70 in labor. Knowing that the part was roughly $10 and it was a very accessible part, held by one screw and a single wire, I declined the install, picked up the part for about $5 and installed it myself. The issue was still happening so I called them back. The owner was very rude and said if they installed this part it would have worked. He first said it would be another $100 to diagnose then decided almost emediately that he wasn't willing so we disconnected. He then had the nerve to call me a few minutes later to tell me he called the parts store and say I didn't buy the part there. I advised i had a receipt, let him know how much it was ($5) and gave him the address of the store. He then threatened me by saying the individual who sold me the part would be fired by the end of the day because they are not allowed to sell to individuals (supposedly only contractors) as well as tell me he was going to block my number because apparently he figures I would call them the next time.
Michael K.
Sep 2017
unknown
Doreen U.
Jun 2017
They are extremely knowledgeable and provide quality work. Scott, the owner, is very knowledgeable across the products. I would highly recommend them.
Samantha M.
May 2017
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Patrick G.
Feb 2017
Uneventful, just the way I want it.
Michael K.
Oct 2016
unknown
Kimberly R.
Aug 2016
unknown
Roger K.
Jun 2016
unknown
Kathleen S.
Mar 2016
unknown
Fred K.
Jun 2014
They were really terrific! They were excellent in every way. The service guy that came to help us out really took his time, he didn't rush through things, he did it correctly, and he was punctual. The person that I talked to over the phone was just super and very nice to deal with.
Rick K.
May 2014
I scheduled a day for the estimate and Scott, President of the company, came to the house right on time. He acted in a very professional way and gave me a good price for the equipment and the installation. His installers were also very professional and completed the installation in a timely manner. The installers made certain that the equipment worked properly and they took the time to instruct me in the use.
Everything went extremely well and I would use this provider again if the need arises.
Joanne G.
Mar 2014
They are always prompt. They clean up the work area after they are finished. They helped us with our basement remodel and offered good insight into creating a comfortable environment.
Brian M.
Mar 2014
Very professional and reasonably priced. Customer service was excellent. Options were provided and there was no pressure.
Arlen G.
Jan 2014
He arrived in the evening. Charlie took the motor off, twice. At that point we wondered, who did they send out. He kept saying it must be a plugged heat exchanger. After that, he said the diagnosis of the problem would be another $155.29. His temporary solution was removing the exhaust pipe, but you have to put it back on because removing it can cause toxic fumes. He never fixed the problem.
On the invoice it said that my furnace was past life expectancy. Using my own intuition, I believe that he was trying to get me to buy a new furnace, but that is very speculative.
We got another provider to come out and look at the problem. They were able to fix the relatively simple problem within 10 minutes. He knew right away what the problem was and how to fix it.
I called Hale's to try and get the secondary service charge removed. The diagnosis was faulty, and to be honest, he didn't do anything more than when he first arrived. I called and spoke to the owner. He said the worker mentioned that I had purchased the motor on Ebay. I did not. I purchased it from a reputable motor repair and sales establishment here in town. I even have the receipt. He didn't even bother to ask about what the problem was, he just said, and quot;you're going to pay.and quot; Afterwards, he promptly hung up.
On the invoice it said that my furnace was past life expectancy. Using my own intuition, I believe that he was trying to get me to buy a new furnace, but that is very speculative.
We got another provider to come out and look at the problem. They were able to fix the relatively simple problem within 10 minutes. He knew right away what the problem was and how to fix it.
I called Hale's to try and get the secondary service charge removed. The diagnosis was faulty, and to be honest, he didn't do anything more than when he first arrived. I called and spoke to the owner. He said the worker mentioned that I had purchased the motor on Ebay. I did not. I purchased it from a reputable motor repair and sales establishment here in town. I even have the receipt. He didn't even bother to ask about what the problem was, he just said, and quot;you're going to pay.and quot; Afterwards, he promptly hung up.
Response from Hales Corners Heating & Air Conditioning
"This letter is in response to a complaint from our customer [member name removed]. 1). I took the call from [member name removed] at 6:11 pm after hours. He was informed of our charges on phone. 2). Charlie arrived at 7:01 pm – found the differential pressure was not enough to close pressure switch (safety) to start furnace – which means a bad pressure switch, bad inducer motor, plugged secondary heat exchanger, or restriction in the PVC. Charlie removed the inducer motor to check the secondary heat exchanger. It looked in poor condition. He then reinstalled the motor, removed intake on PVC fresh air. The furnace fired, he checked the PVC for restriction and found none. He removed the motor AGAIN! That is when the homeowner told him he just put the motor inducer on before he called us! Customer never told me on the phone or when Charlie arrived! Charlie then told him he either has a bad motor or the wrong one. He reinstalled the motor and left intake off the furnace so the customer would have heat. We did not remove exhaust PVC as it is glued in. The only way to remove it is to cut it off. Customer did not want us to do any more at that point. All work was approved by the customer. See attached service ticket. Also, the secondary is what most likely failed this motor. 3). [member name removed] did call me the next day told me he either replaced or exchanged the motor that he bought. He wanted his money back from us and I replied NO! I cannot warranty home owners attempt to repair his own furnace! 4). All of my technicians are train and certified. Thank you, Scott Puffer Owner Hales Corners Heating and Air Conditioning"
David M.
Dec 2013
We called Hales Corners Heating and Air Conditioning Friday, 11/29/13 to service our 20 yr. old Carrier furnace which was emitting a burning smell. Scott Puffer (owner) and a tech. arrived within 2 hours and identified the secondary heat exchanger was bad and carbon monoxide was present. Scott provided replacement possibilities and options. We arrived at a suitable inclusive replacement and the price seemed fair. Scott arranged installation for first thing Monday, 12/2/13. Scott and 3 install. techs arrived as promised Monday morning. The crew was very professional, very skilled and very polite. Their craftsmanship is impressive! We are very satisfied with the HVAC installation and product. This was our first experience with Hales Corners Heating and Air Conditioning and will be a returning customer.
Dave and Diane Meyer
Fred K.
Sep 2013
Started with leak a week ago. they came the next day to repair and tune up. A few days later reported a banging from furnace blower area. They came right away but had to order the blower wheel which is being replaced now. They told me to go
on their website for a 20% off coupon which I appreciated after hearing that replacing blow wheel would be around $350. All around very professional.
on their website for a 20% off coupon which I appreciated after hearing that replacing blow wheel would be around $350. All around very professional.
Jerry F.
Apr 2013
In both instances mentioned previously, all went very well.
Traci M.
Apr 2013
They are always professional and timely; I'd still use them for service needs but not for furnace/central air installation/replacement.
Judith G.
Feb 2013
I was hearing noise coming from my furnice it was a fan reducer the cost to price around 700 the furnice was 14 years old so I decided to have a new one installed. Hales Corner worked around my schedule and was there on time and finished in a timily manner. They cleaned up there debri and made sure I had no questions.
Rose W.
May 2012
Their availability and their cost made me choose them over other similar providers.
Mike H.
Nov 2011
I called to get prices for service calls for both emergency and during hours for my furnace not working. At the end of getting the prices I asked a quick question to see if it was something simple. Nick stayed on the phone with me for about 15 min having me test different things over the phone to see if it was a quick fix. Despite the fact that they were $20 more for a normal service charge it was well worth having this excellent customer service, especially when so many places I had called were abrupt, rude and curt. It was refreshing and fantastic to get someone so helpful! Nick came out the next morning to do the service call and was able to find the issue of a broken condensate pump. The part was acquired and installed that day! Overall a fantastic experience and they will likely have my service for years!
Joan W.
Dec 2010
The tech was courteous and informative. After finishing the tune-up he explained, in detail, the work he did and the outcome of his inspection.
Licensing
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FAQ
Hales Corners Heating & Air Conditioning is currently rated 4.6 overall out of 5.
No, Hales Corners Heating & Air Conditioning does not offer free project estimates.
No, Hales Corners Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Hales Corners Heating & Air Conditioning does not offer a senior discount.
Yes, Hales Corners Heating & Air Conditioning offers emergency services.
No, Hales Corners Heating & Air Conditioning does not offer warranties.