Elite Roofing & Home Improvements LLC

Excellent sales person (Jake) who responded very quickly to many questions.  However, once the contract was signed, there was very little communication.  I am not sure if Jake is still with the company, as part way through the job, communication seemed to shift to Justin, the president.  The job started later than expected, partially due to weather.  Once I finally got an answer as to when the job would begin, I was told it would take 3 days.  Six days later, they were finally leaving.  Instead of a large crew, there was only a crew of one or two.  I imagine this is why it took longer but I was not given an explanation.  I assume the roof is a good roof but no one ever walked around with me after the job was complete.  The insulation was blown in the attic but the workman covered the attic access door and someone needed to go back in and clean off the door after I requested it.  That included customer involvement of hitting the door continuously until the worker could find the door from above.  The gutter guards appeared to be installed slopplily or incorrectly as reported by the customer which resulted in someone coming back and riveting the guards to the gutter.  I am not convinced that is the correct way to fix the problems but I have not received answers back to 2 inquiries.  The electrical box installation was done by an electrician that was contracted by Elite.  I am not pleased with the large box that is now in my living room but I don't know what to do about it. 

I give the company are rating of "good" because their service and information prior to the job was excellent.   Their workmanship is most likely an average and I would rate their communication after the job started as an average or poor, resulting in an overall average of good.  As stated earlier, it seemed that communication broke down once the contract was signed.  I wouldn't necessarily use this company again, only because of the lack of communication once the contract was signed.

They are pricey but you get what you pay for. They are very detailed.

We were very pleased. Their quote was close to the final cost. They listened to us and paid a lot of attention to the small details. They came back after the job was complete to make sure everything was cleaned up very well. We have a small son so that was important to us.

They arrived on time. They removed the old roof. They put on the new roof. They completely cleaned up all of the mess. The job was done from start to finish in a timely manner.