WINDOW WORLD of GREEN BAY

unknown

unknown

unknown

.

Art came over pretty quickly to quote and was good about explaining things.  Based on recommendations we had WW and another company quote us out.  WW came in slightly lower and felt they were on par with what they were offering.  Upon accepting the quote we set up an appointment a few months out.  The first appointment was cancelled due to the threat of rain.  We scheduled it a week later and the windows were installed in the morning.  Pretty seamless, we just had to move things out of the kitchen. 

So far the windows have held up and we feel our kitchen has held heat better.  They do offer a lifetime warranty.  We most likely will use again.

PRICE: It seems to be within fair market range.

Q: We have not had any issues within the first 6 months.

Responsive: No issues.  They have a receptionist to call with issues.

PUNCH: No major issues other than having to reschedule the morning of our appointment due to a threat of rain.  I wish we would've done so the day before to save a vacation day.

PROFESSIONAL: Definitely a well run company that came with many recommendations.

unknown

unknown

it went well but I was not too happy with the crew that installed my windows. they were not very clean I still have hand prints on my walls.

they took the blinds down and I had to be after them to put the blinds and curtains the way they found them..

We had to put a sliding glass door in the other unit, where my daughter-in-law is. We have a duplex, so you have twice of everything to do, usually! The door just wouldn't open and close properly so we had to get a new door. We chose Window World Inc for the work because of the price. They were the cheapest and beat out all of the other companies. The people who came to the house were OK. Arch Lane does all the estimates. I believe he is the owner. He is a very nice guy, very personable. At the bottom of the door there is a little ledge which he says helps the door close. The old door was more flat on the bottom and you didn't have to pick your feet up to walk over it. This new door there is a one-inch ledge that you have to step over to get in and out of the sliding glass door, and when you are not used to it you keep tripping over the darn thing. He says he told me about it, but I really don't remember. The door was initially hard to open and close, but he said to give it a few months to loosen up. I wasn't sure about that, but it has loosened up and it closes properly now. He was right in what he said. It is a very good door compared to the one that we have on our side. When the wind blows you can hear the whistle through our door, where the other one is a much tighter fit. I still don't like that ledge, but you get used to it. They were responsive. When I called Arch about the problem with the door being so stiff he was very good about coming back. They were very punctual - it was the middle of winter and the old door had crossed the tracks or something. We couldn't close it, and had to cover the gap with masking tape!

I would highly recommend Window World Inc. Their finished product turned out well. We were very happy with the job they did. I will use them again in the future.

We received a quote from two companies. One was very high and sold the over all quality of their windows above the competition and their quote process was painful (hard sell, 90 minutes in the home). Window Worlds price was much lower and although the qualty was not exactly the same, we felt the product suited our needs perfectly fine. Quote process was much more pleasant and pressure free. We actually purchased windows from the same guy (Art Lane) when he was with Vinyl Pro many years back.

A couple of minor complaints...

- They said the install would take one day.
- The first scheduled install had to be re-scheduled because they double booked.
- We were given an arrival window for the second date of 7-9 A.M. Crew showed up about 9:10 and of course could only work until dark.
- They said they were going to come back the next day (Sat) but when they did not show up by 9:15, we called to find out if they were coming. They did show up shortly thereafter but quit after 30 minutes because it was drizzling. It would have been nice had they looked at the weather prior because the day before was a bluebird day. Had they started earlier on the first day, they could have possibly finished.
- They wrapped up the install the following Tuesday.
- The windows look good and the crew cleaned up after themselves nicely. My wife was home for the installs and said they were nice guys and not too intrusive.

Overall, aside from the minor schedule hiccups with the install, I am happy even with that part of the process. A few well timed proactive phone calls to keep us informed of delayed arrival times and they could have eliminated any of the minor heartburn.

As of a week or so later, the windows look good and seem to be doing their job. The house is definately much quieter and there is no doubt that these are an substantial upgrade over the the 30 year old windows that we replaced.