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Stanley Steemer

About us

Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning,and water damage restoration services. For more information, visit www.stanleysteemer.com.

Business highlights

Emergency services offered
21 years of experience

Services we offer

Carpet cleaning, and hardwood floor cleaning., area rugs, autos, boats & RVs, furniture & leather cleaning, tile & grout cleaning, water damage restoration

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.429 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
14%
3
7%
2
0%
1
7%
Showing 1-25 of 29 reviews
T M.
Jul 2020
1.0
We have used the steemer for years. Never again. The tech was in a hurry. The carpets were left less than quality clean and very wet. The tech also damaged our front stoop and offered to take off $25 which is the discount they give anyone online. They will not make good on the repair of the stoop. Mgmt said our home was old and not well maintained. Our 80 year old house is immaculate so this is simply false. The man making the comment had not even been here. He also discussed our account with a friend so privacy isn’t a priority either. Corporate was written to and did not reply. Apparently they’re interested in sales, not maintaining customer relationships.

Jermaine D.
Nov 2017
1.0
We had recently purchased a new home in the area. The previous owners had a cat. We decided that it was best if we hired a professional carpet cleaner to remove as much of the cat hair as possible. The workers came in quickly and had cleaned our whole home in less than three hours. The next day we purchased a new vacuum. There was so much cat hair and dirt left over that I had to empty the canister twice per room. We spoke with the survey people and they had the manager sent out to look at our carpets. On their website it says "satisfaction guaranteed". I asked for a refund as we were just going to replace the carpets. The manager, whose name is Adam(?), told me that because they hadn't been paid for the work yet. He could go behind the owners back and just issue us a refund. After having not heard from him for a week I called back and asked what was happening. At which point he informed me that they would not be issuing a refund and they wanted to come out and clean the carpets again. I asked what good is it to have them come out if I already got most of the cat hair. How would I know if they were actually doing a better job? I told him I would speak with my wife and see what she thought. We agreed we just wanted a refund, so I called him back. He has not returned my calls or made any attempt to correct the problem. The other manager that came with him was, Joe.

Renata A.
Aug 2017
5.0
Yes, I recommend this pro
.

Elyse V.
Apr 2016
3.0
Yes, I recommend this pro
unknown

Gordon N.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Janet H.
Sep 2015
5.0
Yes, I recommend this pro
$220
unknown

Maria G.
Sep 2015
5.0
Yes, I recommend this pro
unknown

Lynn M.
Apr 2015
5.0
Yes, I recommend this pro
$225
It went beautifully! This is not the first time I have hired Stanley Steamer; they do a fabulous job. After communication to secure what exactly we wanted done (with Jacob being polite and accomodating) the fellows arrived to do the work. They were diligent to remove the wine stain, which could be stated as having been "set". Quite frankly it was HORRIBLE. Not just a small spill, but my husband tripped so it spewed all over. I am happy to say they, for the most part, got it all out. In the right light, if you know where it was, you can see a shadow of pink but considering what it HAD looked like, they did a FABULOUS job. Furniture was cleaned and scotchguarded and we are GREATLY SATISFIED! We have already purchased a yearly plan where they will return 3 times this year, at a date to be determined by us, to clean our carpets. Jacob is great to work with and his team of cleaners are very nice and do a very thorough job.

James C.
Dec 2014
4.0
Yes, I recommend this pro
$198
It went well. The personnel were friendly and helpful. My only issue is that I feel they went to fast. Considering the age and condition of the carpet, I feel they did an adequate job.

Cathy D.
Nov 2014
5.0
Yes, I recommend this pro
$200

They were very fast at setting appointment and getting the job done!

The workers were professional and answered any questions I had.

Even though they had a different prices then I was quoted when they were finished - they honored the price I was quoted.

Everyone, from the first phone call to the end product was great!!




Lynn M.
Nov 2014
5.0
Yes, I recommend this pro
$250
The two gentlemen arrived on time, after calling that am to confirm. They were polite and went to work immediately. They did a wonderful job!!! My carpet is clean---they did a fine job. I would definitely hire them again and have recommended them to my family.

Kelly N.
Oct 2014
5.0
Yes, I recommend this pro
$275
They were knowledgable about stains and managed to get a lot of grease/oils carried in on my machinist husband's shoes out of the carpet. My furniture was well protected and I was very happy they were able to make it on short notice when I had trouble getting another provider to return my call. I am very happy with their service.

CHRIS A.
Sep 2014
5.0
Yes, I recommend this pro
unknown

Neil G.
Sep 2014
5.0
Yes, I recommend this pro
unknown

Kay S.
Apr 2014
3.0
$400
unknown

Susan B.
Dec 2013
5.0
Yes, I recommend this pro
$150
It went well. Technicians were on time, courteous, neat. It did cost more than last time owing to different measuring criteria and a newly imposed, but justifiable, fuel surcharge.

Lisa W.
Nov 2013
5.0
Yes, I recommend this pro
$230
They were fast, professional and courteous. I would definitely recommend them!

Jayne M.
Jul 2013
4.0
Yes, I recommend this pro
$300
They were on time...carpet looked fine when they left

Sairam M.
Jun 2013
5.0
$500
The cleaning was good, we engaged somebody for the first time and the communication of type of services and pre service Do's and Don'ts was lacking

Teresa M.
Jun 2013
5.0
Yes, I recommend this pro
$200
The service was really good. They brought a really nasty floor back to life. They're very professional and the price was right.

Jane C.
Jan 2013
5.0
Yes, I recommend this pro
$163
Jack came on time. Worked hard and performed a miracle. Carpet was very dirty as we have a dog. Carpet looks like new. I love him!!
Response from Stanley Steemer
"Member my name is Jake and I am the Quality manager here in Green Bay and I wanted to personally say thank you for taking the time to post such a wonderful response to the services we provided for you and we hope that we can continue to provide quality services for you in the future!"

Angie V.
Aug 2012
5.0
Yes, I recommend this pro
$230
I had the carpets in my living room, stairs and a landing cleaned. They called when they were on their way and were at my house on time. They were very professional and had to do a few spot treatments. Everything was cleaned, deodorized and stain protected within an hour.

KATE R.
Feb 2012
4.0
Yes, I recommend this pro
$150
They're very good.

John S.
Dec 2011
5.0
Yes, I recommend this pro
$200
Everything looked fine. There were no complications.

Susan B.
Aug 2011
5.0
Yes, I recommend this pro
$100
I called to set up an appointment, and there were two young men cleaning my sofa within hours. The estimate I got on the phone was right on. Very easy to deal with this company.
Showing 1-25 of 29

Licensing

State Contractor License Requirements

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*Contact business to see additional licenses.

FAQ

Stanley Steemer is currently rated 4.4 overall out of 5.

Stanley Steemer accepts the following forms of payment: CreditCard

No, Stanley Steemer does not offer free project estimates.

No, Stanley Steemer does not offer eco-friendly accreditations.

No, Stanley Steemer does not offer a senior discount.

Yes, Stanley Steemer offers emergency services.

No, Stanley Steemer does not offer warranties.