Ray's Heating & Cooling LLC
About us
We are a family owned business established in 1989. we have over 40 years experience in the HVAC field. we treat each and every customer and potential customer with the utmost respect. any questions are answered truthfully and we do quality, honest work. we service and repair most major brands of equipment. we are licensed, bonded & fully insured.
Business highlights
Emergency services offered
36 years of experience
Services we offer
Forced air furnaces(installation & repair-gas & oil) hot water boilers(installation & repair-gas & oil ) central air conditioners(installation & repair) attic & bathroom fans, air cleaners(april-aire space gard), all types of ventilation, chimney liners, duct cleaning, fireplace (repair & some installations) & gas logs(installed & repaired)., garage approved heaters, gas piping, humidifiers(april-aire), sheet metal fabrication
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.48 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 13% | ||
| 13% | ||
| 0% |
Showing 1-8 of 8 reviews
Raelynn C.
Jun 2018
My Furnace went out in January. Ray's came out in less then 30 minutes. Replaced our Furnace on a holiday at no extra charge.
Joyce L.
Sep 2017
Not good. Sam arrived, took one look at furnace, then left for 2 hrs., Said he had a hard time finding “control spark box” when he returned. I asked him how he knew what problem was when he didn’t test anything. He said,”that’s always the problem. “ Charged me $158.87, plus $175.00 labor. Did not fix problem.Had him back 3 times. Finally i called another heating Co. and they installed a new Ignition Control Box. (proper name for box). I then called Ray’s & asked for the refund on the box which had only been in for 4 months and never fixed problem. I said I would pay for labor, only wanted to be reimbursed for control box. She said he would call me back. When i had not heard from him i researched the box he installed and found out Johnson controls had quit making that box for several years. I don’t know where he found the box he installed in my furnace, but when i called again & spoke to the woman (i took to be his wife) she said i should drop the box off in his shop and he would see about what a warranty would do. I told her I had checked and this part had not been made for several years so obviously there was not a warranty. Have not heard a word since. I would definitely NOT recommend Rays Heating.
Response from Ray's Heating & Cooling LLC
"Mrs. [Member Name Removed]: I feel your review is not fair to my Company. Our motto is to treat people the way we would like to be treated. We have worked with you on this issue from the beginning and went over and above what most companies would do for you. We did replace the box, referred by some as control spark box or ignition control box among other references to the exact same part. It did work for 4 months as we did not hear from you again until you called another company out. We did come back each time you called us, at no charge. Each time the unit was working properly. Had you called us back again & the part was faulty/defective, we would have replaced it at no charge to you, but you didn't. As I told you on the phone, I have no idea what part the other company replaced & if they did replace the same part that we had initially installed, please drop it off at our shop & I would see what warranty I could get. I can not get warranty on anything if I don't have a defective part to turn in. You chose not to bring the part to my shop, therefore, I can't file a warranty claim on it. That is why you haven't heard back from me. If you would still like to drop the part off, I will see what I can do for you. Our goal is to treat our Customers with the utmost respect & make sure they are completely satisfied with our service. We are always willing to work with our Customers and according to your review and mine, we came back to your home every time you called, without hesitation, and we did not charge you. That to me, sounds like a company I would be greatful for & willing to work with in the future. We are an honest & fair business. I'd be anxious to know if your furnace fails you in the future or if the part we bought had been defective & should have been replaced by us. We appreciate all the work you have given us in the past and hope things work out well for you in the future. Lisa"
B W.
Feb 2017
I called around and found other servicers willing to come out to have a look in a week, but Ray's said they could work me in the same afternoon, and even managed to make it over earlier than their target window. (They called to make sure coming early was okay.) Their house call fee was $20 less than the cheapest of the other places that I called (another wanted $45 more than Ray's). Ray came, quickly diagnosed the problem, had a suitable replacement in his van, and had the stove back up and running in an hour. He also caulked a hole in the base of the stove that the installer should have when the stove was put in 15 years ago.
Mark J.
Feb 2015
unknown
Daniel K.
Nov 2014
THE FIREPLACE WOULD NOT WORK. tHE PILOT LIGHT WAS OUT. HE CLEANED AND ADJUSTED THE LINE WHERE THE PILOT LIGHT IS AND RELIGHT THE PILOT.AFTER A LITTLE MORE ADJUSTING EVERYTHING WORKS GREAT.
Response from Ray's Heating & Cooling LLC
"Hello [member name removed]... Thank you for choosing Ray's Heating & Cooling LLC for you fireplace repair. We appreciate your Business! If you have any future Heating, Air Conditioner or Fireplace repair or installations, we look forward to doing business with you. Thank You Lisa 920-337-6200"
Mary S.
Mar 2014
It went great. Arrived on time and had it installed in less than an hour.
Response from Ray's Heating & Cooling LLC
"[member name removed]: Thank you for the nice review. We do our best to insure Customer satisfaction! Thank you for using Ray's Heating & Cooling LLC. Wee hope you keep us in mind for any future work you may have. Visit our Website at: [hyperlink removed] Again, thank you for your business! Lisa"
Michelle W.
Feb 2014
We have worked with Ray's for years and have always been very happy with their service, prices and their responsiveness.
Response from Ray's Heating & Cooling LLC
"Thank you [member name removed]. We appreciate repeat Customers and do our best to meet whatever HVAC & Fireplace needs they may have. We appreciate all the years you have chosen us for your services! Thanks again! Lisa 920-337-6200"
Cody L.
Dec 2013
Started having issues with our forced air gas furnace on Sunday. It didn't work for the better part of the day and then decided to work again around 10pm that night. Called that night at 8pm and someone actually picked up. I was planning on just leaving a voicemail and scheduling something the next day, but I was able to talk to them that night and got scheduled for 1:30 in the afternoon the next day. Ray arrived on time and was quick to diagnose the problem as a bad pressure switch. My drain lines got plugged up and moisture had gotten into the switch causing it to go bad. He replaced the switch and took extra care to make sure the fix worked as it was, after all, an intermittent issue. It fired up perfectly every time after that. He even went above and beyond and looked over some of my ducting and noticed my water heater exhaust wasn't to code. He wasn't able to fix it, but recommended what could be done.
Response from Ray's Heating & Cooling LLC
"[removed mmeber name], We appreciate you choosing us for your HVAC services. If you ever have any questions or concerns, or need work done in the future, we would appreciate you keeping Ray's Heating & Cooling LLC in mind. Again, thank you for your business! Lisa 920-337-6200 greenbayraysheatingandcooling.com"
Licensing
State Contractor License Requirements
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FAQ
Ray's Heating & Cooling LLC is currently rated 4.4 overall out of 5.
Ray's Heating & Cooling LLC accepts the following forms of payment: CreditCard
No, Ray's Heating & Cooling LLC does not offer free project estimates.
No, Ray's Heating & Cooling LLC does not offer eco-friendly accreditations.
No, Ray's Heating & Cooling LLC does not offer a senior discount.
Yes, Ray's Heating & Cooling LLC offers emergency services.
No, Ray's Heating & Cooling LLC does not offer warranties.