Professional Heating & Air Conditioning

"On June 6, 2012 Professional Heating and A/C responded to a no cooling call from long time customers. After the servicing technician explained to the homeowner that the cost of repairs on their 20 year old air conditioner would exceed the value of the unit, the homeowner decided to install a new central air conditioning unit. The customer (husband) was home during the installation on Monday, June 11, 2012. (Delete this sentence)The customer was not at home that day. On or about 12:00 pm the installer called the office to indicate he was having a problem with one of the service valves for the air conditioner. The service manager was dispatched to the job site to install a brand new service valve on the condensing unit. (A service valve is a port where HVAC technicians connect their gauges to adjust/check the refrigerant charge on air conditioning units. The service valve has no impact on the efficiency or operation of the air conditioner.) At 3:00 pm, upon completion of the job, the customer handed my technicians a check for payment in full and thanked them. The homeowner called the office just before 4:00 pm stating that he was outside and noticed that the air conditioner was turning on/off continually. The service manager returned to the home at 4:30 pm and verified the above. He then took readings on the low voltage wiring and found there to be a short. Complicating the situation is the fact that the wires were buried in a sheetrock ceiling with no access to them. The technician was able to pull around 6' of the low voltage wire out and did find a bare spot. He repaired that section and started the unit. Unfortunately replacing this small section did not correct the wiring issue. The homeowner decided that he preferred to remove the ceiling himself, as he acknowledged in court, and would do so that same night. When this was complete, the customer was to call so that Professional Heating and A/C could return. The customer (wife) called at 8:00 am on June 12, 2012 and immediately requested that we remove the air conditioner. She indicated that she was going to cancel the check if we did not provide her with a brand new unit. She also stated that the bad service valve was unacceptable to her. It was explained to her that the manufacturer would not authorize a brand new unit due to a bad service valve. This falls under the 10 year part warranty. After several attempts to work with the homeowners outside of court, we were left no choice but to file a small claims suit. When presented with all of the facts, the commissioner awarded Professional Heating and Air Conditioning 100% of the installation plus court costs and attorney fees. It was determined that the customers "breached the contract by placing the stop payment on the check." It was also revealed and acknowledged in court by the homeowners, that when a third party replaced the wire and bled the lines the unit operated as expected. Therefore the court also determined there was no material defect. One final note, this customer put this review on Angie's List November 3, 2012 months AFTER the installation but within three weeks of the satisfaction of judgment. Some of her statements are gross inaccuracies and she goes as far as to demean the integrity of the Commissioner. We did not at any time threaten the customer, however, repeated attempts were made through her attorney to correct the false statements that she continues to make. As this customer continues to stand by her misrepresentations, I feel compelled to provide factual information that can be verified through public record."