About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
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Filter reviews by service
Easy appointment setup online. However, time between setup and technician availability was days longer than expected (7 days total).
Technician communicated well and did arrive as scheduled. Analysis and repair took about two hours. Water drain pump on 6-year-old LG washer had worn out and wash water was no longer draining. Technician was courteous and knowledgable throughout. Technician had replacement part in stock on truck.
We were billed for the appointment, analysis, and repair labor, plus part. Repair was performed on an item purchased from Best Buy, therefore, we did not expect to be billed for sending a technicianan out, if repair was done. Nonetheless, we were billed labor at $100/hr ($100 appointment & analysis, plus $100 repair labor). The technician was with us for two hours; total cost with $50 part was $250. Experience tells me this labor cost is 25% to 35% higher than comparable mechanical and technical labor in our market. The last licensed plumber we had billed us $75/hr labor. A recent Sears repair did not bill additional for sending a technician on an appliance we had purchased from them.
Also, the technician did nothing to protect the hardwood floor under the heavy appliance's feet from scratching.
Geek Squad corporate has been notified electronically of our issues.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.