"Hey [Member Name Removed], I am personally sorry for your experience. Our mission as a company is to give each customer the best of ourselves everyday in every situation. It sounds like that did not happen here with our rep. We have disciplined this rep for his actions & discussed how important it is to treat every customer with the upmost respect. I also as the owner personally came out & visited with you to help you with your issues. Hopefully you were satisfied with my visit & the solutions that I came up with for your problem. I am also hopeful that you could clearly see our companies mission & vision through the way I treated you & that you are satisfied with the professionalism of how I handled this issue. Thank you for your consideration & letting me come out a second time to make this right. Sincerely, Chad."