Dell's Service Center

I WOULD NOT recommend! I very rarely leave bad reviews... almost never. Establishments like this place are what gives all shops a bad name. I will start off by saying the people behind the counter were very nice and professional but so are con artists. I brought my car in for an alignment.. nothing else. What I left with was an "Inspection" and no alignment. They proceeded to give me the reasons why they couldn't align it while charging me $157 for an inspection that I did not need nor ask for. Only 1 of the 4 reasons given, were a reason not to do an alignment, the others were them trying to get me to pay for a lot of work unrelated to an alignment... and most of it was untruthful. The 1 actual reason that would have prevented them doing an alignment, was the exact reason I was bringing it in for the alignment... I replaced inner and outer tie rods. They told me they were bad and needed to be replaced. and sent me some shaky video as their "proof". I took the car home and checked them again in case they failed in the 3 DAYS I drove it after changing them. The tie rods were still perfect. I called up a small independent shop from my hometown and they got me in for an alignment... they were able to align it without issue. None of the issues Dells brought up were an issue and were complete lies... I knew this before I left their shop. They were trying to take me for many thousands of dollars. I own 13 Cars/trucks currently and the only time I bring them to shops are for alignments. Makes me want to open up a shop again and give people good honest service... I read all of the good reviews on here and wonder how many good people got ripped off and don't even know it. Dells is either crooked or incompetent... maybe both.. only they know the truth. I hope this helps someone not get ripped off.

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unknown

Dells, has done a tremendous job with my car. I bought a used 2007 Mercedes and I have found that they are incredibly competent and highly professional. They know how to work on imports! And to top it off they are 1/2 the cost (or less) from the dealer!!!

Dell's Service Center specializes in German cars and imported cars. They are excellent.

They diagnosed the problem, then gave me an estimate of what it would cost. I checked with 2 other sources and found that Dell's price was well below the others. I gave them the go ahead and they had to order parts, but still had the vehicle back to us the following day. The final price was exactly as stated and the vehicle runs like new again.

I was very pleased with the quality of individuals performing the work. They are very professional and do a nice job. The price is very reasonable as well. After my first visit to have my oil changed, they remembered my make and model of car the next time I called. I also ran into them in a restaurant and they remembered my name. Very good customer service for a good price.