Apex Heating and Air Conditioning

Called at about 12:15 Friday afternoon, Cody the tec arrived about 2:00 looked at the unit took about 15 minuets and had it running as it should be. Very nice guy answered all my questions told me what he was doing and why, extremely professional !!! Got a call from the office a short time later to make sure I was happy whit their service. Will work with them again Thank you APEX Heating and Air Conditioning

They have great customer service. They were in and out very quickly.

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The two men arrived promptly as scheduled. They were professional and courteous. They worked steadily through the day. They finished almost 2 hours earlier than anticipated.

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In total, Apex came out four times to do repairs on our boiler. Each time they assured us the boiler was fixed and each time it failed again within days. After they and quot;fixedand quot; it the first time and it failed, they indicated that a $600 upgrade was necessary to keep it from failing again. After this repair, the boiler failed 2 more times. We discussed our concerns with the business owner who was more interested in defending his workers than finding out what he could do to help satisfy our needs as a customer. He was not pleasant to talk to On two of their visits they promised to call us back the next day with information and both times we ended up having to call them after waiting up to 5 days and not getting a call. When it became clear that they were not understanding the problem and, we felt, were just guessing at fixes, we asked for them to provide further repairs for free or at reduced cost, which they refused to do. My main concern is that we feel that we paid a lot of extra money for repairs because the technicians just were not competent and were unable to diagnose the true nature of the problem and get it fixed correctly the first time. Technical competence seems to be an issue.

Fantastic. I cannot say enough good things about this company. The workers were friendly and professional, knowledgeable, fast, efficient, and stayed until we were completely satisfied with everything they did.

RESPONSIBLE, NO NONSENSE SERVICE.

Troy arrived promptly, and actually before our scheduled time. Apex called and asked if we would be available for him to come over earlier. Troy was very professional. He spent a lot of time diagnosing all the problems our furnace had. He managed to make our furnace much more quieter. Prior to his arrival it sounded like an airplane was taking off. He was courteous and did his best to leave everything in our house in the manner he found it. We will definitely use apex when it comes time to replace our furnace.

Dan arrived promptly. He did a lot of measuring and inspecting of our house. He is a very good conversationalist. Although at this time we will not be replacing our furnace, when the time comes we will definitely use Apex. Dan was very knowledgeable about our options and he conveyed them to us clearly. There was no charge for the service, but I had to write in $1 to get the form to accept my review.

We have a 30-year-old central heating/air unit that we are nursing along to get the most service possible before replacing it. Apex has been stellar from the time we contacted them during the heat wave we had in July of this year and our AC stopped working. They came out right away and took care of everything to get it going again for approx. $80! This after being told the day before from another local heating/AC company that the system was basically fried and needed replacing. We signed up for their plan that charges approx. $18/mth to keep your system in the best repair possible. Anyway, Apex actually called US and scheduled the winterizing service. The young man was not only punctual, but about 5 minutes early. He replaced the filter, tweaked what needed it, and was here and gone in approximately 30-40 minutes. He replaced the filter at my request for $10 which saved us the time and inconveniece of going to the store, buying, then installing it! So happy to have found reputable, professional and honest people in this profession!

The first time was last summer during a heat wave when our AC went out. Jason came over and took care of it right away even though they were very busy.
This month, I wanted a furnace check-up to get ready for winter. They came on time, did the work I requested, let me know of any issues and were very courteous. I will definitely use them again. Thanks Apex!

It was a pleasure working with Apex. They did everything they said they would, when they said they would do it. Everything was done to a high standard of workmanship. When we had a minor problem with our system, the owner came to our home within 30 minutes and fixed it on the spot. They were awesome and I would definitely use them again and recommend them to anyone.

I can not say enough good things about Jason and Apex Heating. I can not remember the last time I received such proffessional, curteous, competent service. Jason went the extra mile, and gave us superior service. I am finished with the well known heating and air company we have been using and from now on will use only Apex.

I was so impressed with Jason, and told him several times how very happy I was to have such a knowledgeable, honest and hard-working technician helping us with the problem. It was only then that he informed me that he was the owner of the company, but he trains ALL his technicians to perform at this level, and to achieve this standard of customer care. We will definitely be calling them when we are in need of a new unit - most likely sooner than later!

We live in an old farm house with 2 gas furnaces to heat different parts of the living area. I noticed that the one we use less frequently was kicking in but the blower was not working. I called Apex and they sent someone out that very day even though I told them it wasn't really an emergency and we could make due for a couple of days. Their technician Beau arrived to inspect the problem and determined that the blower was indeed shot and could be replaced quite easily but would cost about $600.00 in total to repair an old aging unit. He recommended that it would be more wise to spend a bit more on a completely new furnace in the long run instead of fixing something that would inevitably go bad in the not too distant future given it's age. My wife and I agreed that was a better solution. He quoted a price of $2140.00 to do the job. At first this seemed rather high but when I think about it this included the furnace, all materials to install, labor, custom fabrication of new duct work, and disposal of the old unit. The work was done 2 days later in a single day. Beau was a pleasure to work with. He was prompt, courteous, and professional in every way. His work was top notch. The unit works flawlessly. One more thing I would like to add. He left the work area spotlessly clean which is kind of a big deal with me. I would not hesitate to use this company again or recommend them to someone else. It's refreshing to work with an outfit that does quality work for an honest price. Special thanks to Beau.

The work was remarkable.
We are two young female business owners, and have no experience with home renovations or construction, and certainly not HVAC systems. As a result of the lack of experience, we often find ourselves vulnerable to being taken advantage of.
We were referred to APEX and we were told that we could trust them to be honest about what we did and didn't need, honest about prices, and perform quality, reliable work. APEX more than lived up to the reputation.
Their technicians were professional and timely. They answered our many questions in terms we could understand. They were honest about what we really needed and what would be best suited for our needs. At no point did I feel like we were being and quot;soldand quot; on anything.
When it came time to do the installation, they were on time and even finished early. When removing the boiler became a messier than expected job, they had the building cleaned from top to bottom.
The work done was fantastic, the equipment runs seamlessly, and we have never had any problems with the system they installed.
I would recommend APEX to anyone needing HVAC work, whether as small of a job as a tuneup to a completely new system.

I was impressed with the explanation and service performed. Troy was very professional and treated me with respect. I would definitely recommend Apex to my family and friends.

It went very well overall, they did have a delay in getting the AC unit itself, but called me first thing and told me when they expected it to arrive and they were correct and on time with their second time. No don'ts as far as I can see. I can't wait for it to warm up again so I can try it out.