Reliance Home Exteriors

They were fine. It was a little bit complicated because the house is under construction and I wasn't there. They ended up cleaning and they did some repairs. It wasn't what I expected though. They came out to look pretty quickly but the work took a long time for various reasons.

He was not thrilled with them.

very professional and cleaned up afterward.

I assume the gutters werre well cleaned. As it is a 2.5 story house, I can't go up to look. Siding was scratched by ladder.Guy was on time, but the screws for downspouts were not included in the materials dropped off the previous day.He did not ask which windows I wanted caulked, just went ahead and did the required number of windows and doors per the coupon. The windows he did do were all on an unheated back porch which didn't need to be done. Included in the price was a minor repair to replace a piece of soffit on the garage. He did the minimum replacement, which still left a hole in the peak of the rooflline. When I told him I wasn't happy with that, he said that was all he was told to do.  There was also supposed to be  a technician who would do a "Bonus" comprehensive 10 point home exterior inspection which was not done.
I had to request gutter extensions be put on the downspouts that were replaced (the original estimator hadn't asked if I wanted them or not) although I told him the reason for replacing the downspouts was to get water away from the house). Another person who stopped by said they would add them and asked if I wanted them hinged so they could be moved out of the way when cutting the grass. (I pointed out to him that the siding had been scratched, and the first thing he said was "We didn't do that!") Someone did return the following day (I wasn't home) and put them on, but even I would figured out a different way to attach them. Where the end of the elbow meets the gutter extension it is hinged underneath, but both sides are open, so guess where the water is going to go when it hits the end of the elbow? Over the sides of the opening.
Overall, I was not impressed with the quality of the work performed . Also, I don't think it is a local company. I'm not sure where the owner is located. The person who performed the majority of the work said he was going to New York the following week to do a roofing job, so I think he was an independent contractor who was just hired for the day to do some work in the area. I had originally attempted to find out if the company subcontracted the work out or used their own employees, but did not get a clear answer to that.

Once they finally arrived, they were very professional and all business

Overall we were satisfied with the service and the window, but the main complaint was that the project seemed to take forever (over 2 months)  Promises would be made but no phone calls came to explain the delay or reason for the untimeliness of the project.  When the window was installed, the project dragged out somemore for the finishing touches.  The final installation of the window was in November when the weather was cold.  We were very patient but it certainly took a long time for one window, granted it was a big window.

There was a complete break down in communication between me, the project manager and the owner.  I was getting one story from the project manager and another from the owner. In the end they completed the work I paid for, but it was not a smooth process. I had to call and email several times to outline my expectations and get the work completed, and I was very frustrated with the situation and would not work with this company again.  I am still waiting on a written quote for new gutters, but am not holding my breath that it will ever be delivered.

See above.

see above.

When deciding to replace our windows we talked to several companies and had 5 salesmen  come out to give us estimates.  Reliance had the best salesman, who was honest and not at all pushy.   Windows came in on time, the installers were very clean and professional.  They have the best product for the money.  We are very happy with our purchase and would go back to them again and again.

I did not file a report sooner since the work was done in January.  I wanted to use them for a while before reporting to be sure we liked them - and we DO!

Everyone from the salesperson to the installers were professional and courteous, but  friendly.  Any questions we had were promptly answered. We have received several follow-up calls to make sure we are still satisfied with the product.  The windows are wonderful although a bit pricey.  While the standard double hung window window is only 1/2 screen, we ordered a full screen for an additional cost.  The safety stop guards that prevents the window being opened more than 2 inches is standard. 

The 2nd window is narrow and long and located above the sink.  While it was trickier to install the workers had an upbeat attitude had it installed in no time.  The windows kept the cold air out during the winter months and we love the ease of how both windows easily slide open and shut all while making my kitchen look beautiful! 

It went well overall. The first delivery date, the men arrived as planned, but when they started to remove the window from the truck, it was broken in some fashin, so they returned about three weeks later and replaced the window. The carpenter returned later in the day to finish one trim piece and explained to the homeowner (who was away at  work earlier) how to operate the windows: locks,night locks, and cleaning procedures. The window is beautiful and we have received several compliments from family and friends that have visited since the replacement.

The company sent a representative to provide an estimate. He told me approximately when the workers would arrive to install the windows. Then a follow-up person inspected the work completed. One screen needed to be replaced and was done without any additional fee.

It worked out beautifully. My house is 117 years old. The new windows are huge compared to what I had. They are new and insulated. They have made a tremendous difference. Their service was great. They were all very congenial when they were here. They were polite and answered all of my questions. They didn?t waste any time. They were in at eight and out by three. Considering they were thinking it would be a two day job, that was phenomenal.

Overall, the project went great. The project was set to start in late September, but was delayed until mid October, due to back ordered materials through Reliance's siding provider. After the materials were received, the tear down process began. It went well for the first couple days, but then due to some outside issues, the crew had to be replaced. The new crew picked up right where the old crew left off. Due to some scheduling issues, the crew finished up about three weeks later, a little longer than we had hoped for. However, the overall result made it worth the while. Our house looks brand new and we have received compliments from the neighbors. The new large front window (about 8'x5') is the crown jewel of the entire project. The install for the window went very smoothly and was done in a matter of hours. It is a beautiful window and really provides a nice compliment to the entire job. The window quality and install is the main reason our A rating. In general, their office staff was very professional and timely with their responses to my inquires (which I had a few off). Any install questions or issues I had, were resolved the next day. The second install team was great. They moved fast and accurately. We needed to replace an old garage entry door and had bought a new one for their team to install. But instead of having to replace the old one (which was installed two years prior by a crappy local "handy man"), the crew was able to salvage the practically new door and allowed me to save some money and returned the one I had purchased. The second install crew also placed our exterior lights, hung the mailbox and accurately installed the new address numbers. I can't say enough about how great, accurate, and friendly this crew was. My overall experience with Reliance was excellent. The quality of their product is superb and the final result is perfect. My only complaint would be the length of the project (about three weeks). This was not completely their fault and outside factors did have an effect on the timing. But aside from that, everything was perfect. We were some happy with the results, we are looking to have them install a new storm and entry door on our home (since the old ones look dreadful with the new siding). I strongly recommend Reliance for your next window and/or siding project.

The project went very well. They were very accomodating to the installation date. The installers were actually a little early! The installers were very knowledgeable, and did an excellent job with the installation.

The salesman was very knowledgeable and the installer knows his trade well.

Scott our salesman was superb and the installers were very friendly.

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The workers were on time, courteous, and finished the work on time. They cleaned up & left things as they found them. One problem with the bill is that I am female and for some reason, they put my brother's name on the bill of sale. It is my house and I own it.

Job done smoothly.

After they botched our window job, they CHARGED us to fix it. The siding had to be replaced where they left huge gaps (see previous report from me). Yes, they think they gave us a discount, but it was their shoddy work that we now have to pay interest on. After the siding was done, we had three pieces of siding fall off the house and garage. My husband called and asked to have someone come out. Yes, he did tell them it wasn't an emergency, but THREE months later we had to call again. They have finally been put back up. For the record, per my last report, we did report all of the problems to our installer before he left our property. The stains on the siding, and the gaps between the windows and siding. We were told the stains would disappear the next day, and that he would report to Amy at the office. I highly doubt it was high on Dustin's priority list to tell anyone at your office about his screw ups.

The work was done professionally and efficiently. Work site was cleaned up when the work was done.

After 7 estimates we chose Reliance- we chose the wrong company. After 6 months of problems and more money, we are finally finished. We signed our first contract in July, and we were very happy with the sales rep, Joe. He was really great. We really trusted him. We were told work would begin in about 4 weeks. Two months later, we were scheduled. Then rescheduled. When they did show up, they forgot to get a permit that was needed, so the work took longer than expected, and one window came in missing the grids that all the other windows have, which was not a problem- they fixed it as soon as the new one came in. The young men were nice- we bought them dinner - the job ran late because of the permit issue. The foreman that was supposed to be on site was there for a short time, then left two young men in charge to finish because he had to get to his pumpkin farm that day. He was in a hurry, and his workmanship showed it. We were left with 1 to 2 inch gaps between the windows and the siding. My husband was home and asked the foreman's son about the gaps, and was told "if you don't like it call the office". The patio door still has balance issues 4 months later that the manufacturer told them to fix, and it has still not been done. We have had a city inspector here, and 3 other window and siding companies come to give us quotes - and they all say shoddy work. Apparently Wayne, the foreman, noticed we need J channels, and kept installing without telling my husband or fixing the problem. Our neighbor came over for a business card, saw the job they did and left without it. Oh yeah- and the mess! We chose this company because the sales rep said ANY details would be taken care of on installation. See the spots on the old siding? That from the foreman's son cleaning up caulk- the spots don't come off. The sales rep noticed those, too. After many phone calls to the sales rep and the owner, they said the only way to fix the large gaps that went to the wood of the house would be to replace the siding at a cost to us of $6,000.00, or, placing huge lines of caulk around the windows- which they agreed would look bad. After speaking to the owner, and telling him I contacted NARI and the Met. Builders Assoc., we finally got results. We were offered the siding for $5,000.00, which we can't afford) and were told Wayne would not be on our job- they would have someone else do it. We signed the contract- what else could we do? They left our siding a mess, and we had huge gaps next to the windows. When the siding was ready, we got a call saying Wayne would be doing our siding, the sales rep made a mistake. The sales rep then called saying they found Carl. This man was a Godsend. Not only did he and Tony take great care with our siding, he added wood and covered up the shoddy holes, wrapping and caulking that the window team installed. This guy was no excuses- he fixed it all and showed us what he was doing. He is the true hero in this story. Whenever we spoke with the project manager, owner, or foreman, it was all about excuses. Now our house looks great- Carl did a great job. Were we planning on taking on this much right now? NO! All we wanted was what we paid for. The sliding door is still not fixed 4 months later. All I want is to save someone this headache.

The contractores were prompt, efficient and courteous. They cleaned up after their jobs were completed. We were very pleased with the results of their work.