Painting & Beyond LLC

My elderly mother hired Miro (owner of co) to remove wallpaper and paint various rooms in her house. Only a couple rooms required the wallpaper removal first. She received a quote from Miro via email. Once Miro and sometimes an employee started, it became more obvious at how unprofessional he is. In removing the wallpaper, they did not use any type of remover product to assist with releasing the adhesives of the paper, but instead just scraped and pulled the paper off the walls, causing extensive damage to the wallboard/drywall. Then since the damage needed to be patched (we are not talking about small spots), they proceeded to patch the walls over and over (all the while complaining to my Mother, the homeowner that he "hated this house" and "how much more others would have charged her for this job" and this complaining list goes on...). After the patching we would expect sanding of those surfaces to have been conducted to make the walls smooth again, however, it appears that the patched surfaces have NOT been smoothed out so once paint was applied, the walls look like someone took plaster practice throwing against every one of those walls! It LOOKS TERRIBLE!! The painting was not applied properly either since cut-in areas around woodwork and corners messed paint on EVERY piece of wood trim and painted over bathroom caulking! He did NOT USE TAPE to mask off any of the woodwork and if he was that confident that he had that steady of a hand to not necessitate the taping off, then we should not have all of the trim edges with paint all over them! He did not even properly wipe any of it off. There also was paint spots on the carpets, in spite of using dropcloths too. He left the job on the last day with the promise to come back to finish attaching towel racks to the walls, but my Mother had to repeatedly call him to get him to come back to do it with him either being a no-show or not returning the call for days. She finally got him to come back to do that and pointed out some of the most extreme bad work (a hole in the wall needing to be patched and painted along a baseboard, paint on carpets, etc.) and told him she expected him to fix it and do it right. He reluctantly did only the quick fixes she pointed out with him complaining and again trying to make her feel guilty and bad. NOT PROFESSIONAL!!! It is also important to note, that since the job took longer than he anticipated, he rushed the rest of the job that he did do and did not paint two remaining rooms that were on the quote and never mentioned even doing them. However, my Mom paid more than the full price on the contract because he presented her with a higher invoice and since she felt bad that the wallpaper removal was so difficult for them; not knowing that they did not do it (prep the walls) correctly in the first place. She now needs to hire a different contractor to come back into the house to redo and fix several of the rooms to see if they can be restored to appear like nice smooth painted walls again. She is glad to be rid of this contractor and will NOT recommend him ever again.