Hallmark Building Supplies

They installed a new counter top. I was sold the Dupont Zodiac Quartz countertop. The style I got was white with grey and light crystal quartz spots in it. When I received the countertop it had two brown spots. They both were 3/16th inches in diameter, one spot was circular and one was rectangular. The installers came and I noticed the spots and asked if they were going to install it as is. They stated they would install and that they would let their boss know. The company that sold me the counter top called and asked how I liked the counter top. I explained how I did not like the brown spots, so they sent someone from Midwest Tops to evaluate the spots. They repaired the spots by drilling them out and filling them and sanding them down. The result was two dull spots in the countertop. I called them back and they again stated they could fix it. When they did instead of fixing the two dull spots they created an even larger dull spot. I called them again and they stated they could fix it once again. They next solution was to dull the entire countertop. I had no idea they were going to do this and I was not here when they did this. All the repairs have done nothing, but to ruin this piece of quartz. The specialist from the fabricators was not so much a specialists, but a salesman. I explained to him that I have 30 years of experience in polishing stone and that what he was saying was wrong. He had nothing else to say and thought I should be happy with the countertop. Dean from the company that sold me the countertop came to collect for the countertop. He had brought samples with him and wanted to show me how the samples are flawed as well. I proceeded to count the flaws similar to his and he was taken back by the number flaws in my countertop. He then stated that the countertop looks fine and I should accept it. He became angry and starting raising his voice. He stated that if I knew so much; why I would not know that these countertops have flaws. I explained that I have done research for around two years and I have never seen any flaws in the countertops I have viewed in the showrooms. I wanted a 97% gray and clear quartz countertop. I understand that the sample can vary from the actual countertop. They are upfront about the small variations in the countertops, but the product contained far too many variations. I did not expect to have ?blobs? in the countertop. Dean had total knowledge of all the conversations I have had with all companies. When he left he offered 2.5% of the total cost. I found that small of discount to be insulting. Hallmark supplied the flawed unfinished white (with tiny gray flecks) zodiac quartz that was used for my countertops. One piece had two almost black spots on it. Both measured 3/16 inches across. Three attempts to fix the flaws failed. The fabricator didn't want to take responsibility for the flawed material. He had a representative, Mike Carauella, from the supplier look at it. He looked, he told me that I should accept the flawed counter and left. That left me with a 7x3 foot area of counter that the fabricator had ruined while trying to fix. It was dull and had a 6 inch circular mark on it, 2 scratches and 2 rough areas. I was charged $8,228.00 for this damaged slab. The company walked away like the cat that swallowed the canary- quite proud of themselves. I on the the other hand am not very impressed with their ethics.