Burant Heating & Air Conditioning LLC

Work was done incorrectly leading to improper drainage. PVC drain pipe installed on incline not allowing for condensation to flow resulting in soaking wet floors in an upper unit condo in local Franklin. Proper permits were not filed with the City of Franklin making it difficult to work with homeowners insurance company. This was after many attempts to have the company send an expert out to make sure the unit was correctly installed. This is my third update on record with pictures reflecting the timeline, 2ns in Angie’s with pictures and details of events. Please do your homework so you’re not stuck in this situation.

I had a guy that was doing all of my maintenance and repairs after I bought my duplex last May. My central air was not really working well (and they are only 3 years old), so I asked friends for an HVAC company recommendation....I settled on Burant after a friend spoke highly of them. The guy that came to my house all last year was FANTASTIC - I can't say enough good about him. It was costly because everything is doubled (two of everything with a duplex). He determined that my units were leaking - so I opted for the no guarantees sealant in both along with a refill. He injected a dye into both to check if the problem was stemming from a leaking coil - which would be under warranty since they are only 3 years old...when he came back to do the maintenance, he checked the tubes for the dye and found that the upper was, in fact, leaking. He did all of the warranty research and we decided that I'd do it in spring since it was already heating season at that point. So spring came and I hadn't heard from them. I called them to discuss and my guy was no longer with the company (huge bummer). He hadn't entered the notes about the warranty into the system, so they were struggling with answers for me. After several calls and discussions with the customer service people, they told me I'd have to speak directly to the owner. After several attempts at getting in touch with him failed, we finally connected in July. He was rude, unprepared, flippant...I could go on. He clearly never reviewed the notes or my file prior to calling me back - so he rudely told me "sure, we can do this repair, but I'm not sure why you'd bother if you aren't going to do maintenance on your systems." HUH? I'm CLEARLY on their maintenance program...which is precisely what I replied. I got the distinct impression they simply didn't want to do the work. They came in early August to do the work FINALLY - and then I called and told them my tenants would let them in, but I would not be there and they'd have to call me for payment. They never did that. I remarked to my tenants that it was odd I never got my emailed invoice with information about my maintenance (which they also did that same day) and the repair work...so I thought that was odd. I thought it was odd they didn't call me that day to get my payment - but obviously I wasn't about to chase them AGAIN. I wasn't even convinced they ACTUALLY did the coil replacement to be quite honest...my tenants told me they were there less than an hour. ODD, considering I was told by my original guy that this was EXTENSIVE work and the coil itself was covered...but not the labor (which can get expensive). So today I get a NASTY email from them claiming I had not returned any previous attempts from them to contact me to collect payment. WHAT?! So - since "my guy" left, Burant SUCKS. I'm looking forward to getting a new company STAT. What terrible customer service - VERY DISAPPOINTED.

Had Burant Heating & Air Conditioning diagnose our ac issue, Tyler (same last name as the company name) said we needed a new circuit board and capacitor, said he had a new board on the truck. Oops, the one on the truck doesn't work, would have to order one. So he rigged the fan so it would stay running (without the capacitor he said we needed) regardless of where the thermostat was set. Then tried talking my wife into a $375 duct cleaning. Hmmm, let's get the ac right first. The fan stopped working the next day. Called them back. A day later a different person, came over. He looked at it and said; "Who was in here, your fan is loose and wedged against the side of the housing and burning hot". Claimed the set screw holding the fan to the shaft was loose. Another Burant employee was in there, thats who!! Now if it was truly stuck and burning hot, the circuit breaker should have tripped. Interesting how the fan allegedly came loose after turning fine for 16 years without making any noise hitting the housing at the time it mysteriously came loose. He then installed the new circuit board and capacitor, got everything working. Although the workmanship was sloppy, tangled wires and the new capacitor was zip tied to a wire to hold it in place. We did discuss a new furnace and they would apply a portion of the repair towards that. When the fan stopped working 2 days later, I thought these guys are clearly not the right folks for us. Expensive lesson learned yes, however I didn't want the aggravation of trying to get them to get it right when it was obvious they weren't capable. I was at work during all this so my account is based phone conversations with the person Burant sent over during his visit and with what the receipts say, oh and we had to ask for them 3 times. First time Burant Jr said they would email them, they didn't, had to call 2 more times. So we ended up getting some recommendations and found someone who explained everything in an easy understand way. They got everything working properly, completely checked over everything including the outside ac compressor. Cost was half of Burant and quality of work twice as good.

Beware! Phone operator explained "a $99 trip charge, $249 minimum." When the technician presented me with a bill for $354 for 15 minutes of work (around $80-100 more than I was expecting...), he explained "It's $99 for the house change, $149 for a diagnostic, plus the repair." The diagnostic was never explained as being part of the $249 minimum. They mislead their customers to thinking the $249 minimum includes the house charge plus some repair time, when in fact it includes no repair time and a diagnostic (which, in my case, wasn't even needed since I told the technician exactly was the problem was). Also, I did not receive a receipt for the work. The guy who did the repair was very nice -- it's not his fault he works for a dishonest company -- and the repair was done with quality.

I've been a loyal customer of Burant for several years now and they have never disappointed! The technicians are always prompt and responsive to any issues I may be having. Price is great as well! Look forward to being a valued customer of Burant for several more years.

Poor quality and unwillingness to make it right. Joints unattached, ducts leaking air due to holes not covered, reuse of materials instead of using new and an unsightly routing in basement, Fresh air make-up duct wrapped around floor joist instead of going outside between joists.

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I have been using them for three, four or five years. They do a good job. They are really good in contacting you and keeping in touch and everything you would expect. I do not know if they are more or less than their current competition, but they seem right in there when I was getting quotes.

"Alphonso," from Burant, promptly repaired my A/C. He also thoroughly checked the unit, and found a cracked Heat Exchanger; left unrepaired, this would eventually cause a complete failure of the heating ability of the unit. I paid for a 1yr. "Silver" Service Plan, both repairs, and the 'Special Order' part. Repair was completed in about 2hrs. on 8/31/16. I am very thankful that his excellent work diagnosed this problem in a timely manner. Now my heat should not "crash" on some cold weekend winter night.

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After previously getting a HVAC company to come out and try to fix this problem we were having, Burant Heating came to give us a second opinion and were able to get our furnace back up and running in just an hour or two and it has been running great all winter long now.
The previous company we had come out tried to tell us we had a bad smart valve that would cost $900 to replace (seems very high to me!).  Thankfully we called Burant Heating ... because that was definitely not the problem!  The people we had install new siding over the summer broke off the intake and exhaust pipes on the side of the house.  They fixed it, but unfortunately they put the pipes going in the wrong directions!  This was causing the smart valve to freak out and not keep the fire lit.  
I was impressed that they were able to track down the real root of the problem and not automatically jump to a $900 repair option that wouldn't have even solved the problem!
Will most likely give them another call the next time we have HVAC issues.

It went very well. Both Daniel and Alex worked very hard to replace the furnace and did a nice job. Since i work for York (Johnson Controls) i was a little supprised that they installed a Honeywell media filter and thermostat as this was not mentioned when Alfonso quoted the job to me. I guess l need to ask that question in the future.

The telephone call was made early morning and a representative came approx. One hour later and the problem was taken care of immediately. I have a service contract with the company which is why there was no cost to me.

I used this company for about two years now, and I've recommended them to a neighbor, who had a new Lennox furnace installed a few weeks ago.  Additionally, my first review was positive.  However, after the last experiance I will never use them again.  For about two weeks now, my heat suddenly stops working.  Then it's fine.  I think it maybe a short in the programmable thermostat, but I'm not educated in HVAC.  On November 28, 2014, I scheduled an appointment because I had no heat.  The red light on the furnace kept flashing from H,6,5,4,3,2,1,0.  I could hear it kick in, and a few minutes later, it shut off.  I received a call from the technician claiming to ring my doorbell 10 times and no answer.  OK, I'll buy that.  My doorbell is located in the dining room, and there's a door to close the living/dining room from the rear of the house.  I have 15 windows, a leaded glass door, and 9 foot ceilings.  In cases of no heat we camp out in the rear of the house.  However, I have two small dogs that can hear the garage door open even when the windows are closed.  Secondly, I told the receptionist I'd leave a set of house key in the milk chute, and lastly, no call 20 minutes before anyone was on the way...I would've called my roommate to give him a heads up. The technician was furious with me over the phone.  While I'm getting screamed at by him, the office calls me on the other line (I let it go to VM).  About 20 minutes later, the technician calls again and said, "What do you want your temperature set at?"  This guy also frightened my roommate.  Three days later, it's 61 degrees in the house thanks to three portable heaters.  Real safe?!?!

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On Sat., 8/14/14, the not quite 2yr.--old thermostat which controls my Heating & A/C Unit went BLANK. The 'Indoor Temp.' and A/C setting numbers simply VANISHED; NO DISPLAY AT ALL (and NO A/C function during this time). It was NOT batteries, as they function ONLY as a back-up during power failure. Less than an hour later, the thermostat display returned to normal, and the "Magic Unit" resumed it's A/C function. I was suspicious, but should have been more so... Five days later, on the afternoon of Thurs., 6/26/14, my roommate called me at work, stating that the thermostat was "doing it again;" no digital display of any kind, and no function of the A/C. I left work shortly afterward, and confirmed this, so I called Burant, and explained the situation. Their reply was "Well, we're all booked-up for this afternoon, but we could come out tomorrow morning, between 10am-12pm. I accepted this hesitantly, but it was not yet overly hot outside. When we tried to sleep as our inside temperature slowly climbed, it became clear that we needed help NOW, not 8hrs. down the line. We are in a condominium, with windows on one side only, so cross-ventilation is not possible. My roommate is a Type I Diabetic, and I was very concerned about her health being affected. I turned my computer 'On' at about 1:45am (Fri., 6/27/14), and found that Burant boasted "24hr. Emergency Service." I called the phone number, and it sounded as though I had awakened someone from a sound sleep. He stated that he could arrive in about an hour, but that there would be an $85.00 "Afterhours Trip Charge," to which I agreed. He arrived at about 3am, by which time the thermostat had decided to resume working correctly. I suggested that there seemed to be an 'INTERMITTENT' problem with the thermostat itself. He checked a number of things, and could not find any notable problem with anything. I found out that the thermostat, for which I originally paid $170.00 shortly after I first moved in, was still just barely within it's 2yr. Warranty period. I insisted that he replace this, as a logical 1st step in solving the intermittent problem. He did so, though somewhat reluctantly. Before he left, I paid my bill: the "Afterhours Trip Charge, $85.00, AND an "Afterhours Diagnostic Charge (?!?), another $85.00, which, with tax, totaled $179.52! Happily, I was NOT charged for the new, replacement thermostat, a slightly newer version of the old one. I also lost a days' pay, for being sleepless most of that night. I'll admit that INTERMITTENT problems can be difficult to properly diagnose, but I diagnosed it, NOT the service technician, even though I was charged $85.00 for this alone... Other questions remain: 1.) Why wasn't I advised that someone could come hours earlier, even though an "Afterhours Trip Charge" would be included, instead of being put-off until morning? 2.) As a customer with a standing maintenance/service contract, was this the best service that they could offer me? 3.) The tech. spent less than 45min. on what little he checked after arriving, and only replaced the defective thermostat at my insistance, yet charged me $85.00 as an "Afterhours Diagnostic" charge... After I paid the bill with my Debit Card, before he left, he asked whether I wanted my receipt sent online, or mailed, and I chose the latter. Well, I waited exactly ONE MONTH... Receiving NOTHING, I contacted them via e-mail, though I could not leave any message. They called my roommate the next day, while I was at work, and she advised them that we were still waiting for the receipt; they apologized, and this came in the next day's mail (7/29/14). One of the technician's statements on the invoice is "Must have been intermittent." Sound professional? Hmmm... Since that time, my system has worked FLAWLESSLY with the new thermostat! This does not exactly seem like good, professional treatment of a customer of almost two years, nor have they contacted me to schedule a yearly cleaning/check-up, and renew my contract. I'm already considering a different company... Don't they know that there IS competition out there??

It took two days for the installation. At the end of each day, the
installers asked to use our vacuum cleaner to clean up debris. They did
not do a good job cleaning, and they left drywall dust and particles on
our bed and floors as well as debris in the attic where the air handler
was installed. One of the reasons that was dissatisfied with the
installation in the attic was because of the lack of cleanup and the
installation of the air ducts. At first glance, the insulation that was
wrapped around a return duct was hastily attacked and secured with one
strip of duct tape slapped across it. Upon further inspection, I found
areas that were leaking air and sheet metal supply lines with no
insulation at all. I contacted Burant and insisted that the owner come
out to investigate my concerns. After his visit, an installer returned
to correct the shortcomings. I have not re-inspected since the last
visit because I don't want to feel any more remorse for my decision to
hire Burant. In addition to the drywall debris left by the installers,
the drywall is damaged around the two air ducts that had to be removed
and reinstalled. The carpet in the hallway leading to the attic is
ruined. The protective canvas runner that Burant used was filthy. With
the back and forth traffic to install the air handler, the crud that it
was soiled with was ground into our carpeting. Burant sent out a carpet
cleaner to clean the carpet but it remains soiled and will have to be
replaced. When I think about the whole experience, I am disappointed
because after being assured that the work was done in a professional
manner, I wrote two checks totaling $12,890 only to find deficiencies
that should have been known to be substandard. Someone made a
conscientious decision to leave them that way. Within a couple of day
post installation, the system shut down twice and I had to make two
service calls.

Well I been working with Todd from Burant heating and air conditioning since he started ,he converted my electric heat to gas   installed my furance and air condtioning.I had a new ceiling put in the basement, the guy that installed the ceiling tiles said the duct work was backwards and he fixed it for me, who would know SHOCKED.I don't have proper heating in back of house they checked it said it was fine,so we just live with it.So I've been a faithful customer for check ups cause he installed my furnce and air conditioner,  except last year, I forgot to get check up.So I turned on air conditioner by the end of the day I heard some noises like sizzling turned it off,called Burant to get a look at air conditioner and maintance check on furance since they were here,I called and the guy that answered the phone think he's name was Andrew looked me up and said we tried calling you 4 times last yr no answer and took my off the call list I said we never got messages, he sounded agitated now mind you I get a check up every yr ,normally and thats how I was treated ,OK ,then he made appt for me the next day and Alex came out looked at air conditioner my son was there and he called me from work to tell me whats going on.Alex said he check the air conditioner ,there was a leak  low on freon ,so I asked how much will it cost for freon, not sure  until he gets in there depends on how long the pipes are  to the house ,I said your company installed it, wouldn't you have it on file,he said no, said OK Not happy with the way he handled explaining to me short and not sure!!So I said just do the furance check and I'll wait for air conditioner he was more then Happy and said OK.
So I joined Angie's List and looked up Heating and Air Conditining found K Komfort they came out 2 days after Burant looked at the air conditioner and said the clamp on unit was loose and it should of been tight,he asked if someone checked unit lately said Yes he knew right away.This is what I'm saying K Komfort  told me right away how much freon I needed and Alex from Burant had no clue till he got in there, sounds like a problem!!!Be careful when you have work done!!
Very Disappointed Customer      

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We originally were just going to add central AC to our house. All businesses who have given us estimates told us that our furnace was indeed too big for our house, and actually double what our house needed.
Burant Heating and AC ended up coming in as competitive as the others, but was able to offer us a much more energy efficient package than what we had before. We figured out that even upgrading the furnace, it would pay for itself in 5 years. In regards to the package, we ended up with a better A/C unit, a variable speed two stage furnace, all for less than what would have been from the other guys. Not to mention, we are receiving a much longer labor warranty than the others... worth a lot of $ to me.
In regards to the service, they were able to come the next day after I accepted the proposal. They installed everything, though the electrician was delayed to install an outlet for the AC unit. That created some hiccups in the service. There was also a misunderstanding between the electrician and installers, which I think further caused a delay. However, Burant solved the issue same day, and got us up and running that evening. They went above and beyond to make sure we were satisfied, even if it costed them more to make sure of it.
I really appreciate having the owner come out to do the estimate too. It shows he is invested in his company, and making sure his customers are satisfied (and getting the system they need). I would definitely recommend them to anyone in the future.

I called Burant cold. Their sales staff answered questions and came to my house to measure for a quote. They informed me that my 29 year old furnace was way to big for my house. I was emailed a quote the next day and the work was done a few days later. The workers were professional and friendly. It was a Friday and a holiday weekend, but they stayed all day and finished the job. I would use them again.

The price was originally $3161.00 but they informed me of a rebate I could sumbit through the state, which I did and received a rebate of $850.  They did a very good job, were on time and cleaned up after themselves.

In August of 2012, I purchased a condominium, and wanted to assure myself that my heating and air conditioning unit was in good working order just prior to moving-in. I enlisted Burant, having been thoroughly disgusted with a former longtime heating contractor, and disappointed with the lack of response from a 2nd one. Burant  arrived in the specified time period, and made a thorough check of my heating & A/C unit, known by the slang term "Magic Unit." The technician found a weak Blower Motor Capacitor, which had a limited lifespan remaining. The same fan unit serves both the heating and A/C, so it was important to have this in good condition. He also noted that the existing thermostat was not particularly accurate. I agreed to installation of a new thermostat, and he replaced the Blower Motor Capacitor, as well as cleaned the unit. Total for work performed, parts, and a one-year maintenance contract was $438.25, which I feel was reasonable, all things considered. My contract will be 'up for renewal' next month, and I plan on retaining Burant for my heating and A/C needs. I would recommend them without hesitation!