Badger Basement Systems

The company looks for ways to nickle and dime you - stay away. They charged us $500 to remove two bolts on a tub.

Things went very well. The four-person crew was prompt, professional and and efficient. The foreman described what was going to happen and how. The concrete walkway, front step and driveway sections that had settled over time were gently lifted and leveled using a polymer foam. After the work, all of the driveway section seams were level and smooth. Very few traces of the work were left behind. We would highly recommend Badger Basement Systems.

The Overall I purchased a house with their tile work already completed. It seems to be successfully keeping my basement dry. The service technician I worked with was excellent, I expect to continue to have their services performed. In addition we attempted to work with them to do estimates on an egress window, tile removal, and full basement remodel. I don't plan on proceeding with additional projects with them. 1. They are consistently the highest cost option. 2. The two sales reps we have work with have been unsatisfactory at communication and converting our goals into a plan of actions. Their price could be justified if you (a) believe they have a superior product [which they might] and (b) they add considerable value in planning/service [which we haven't seen]. If they don't list "John X" as a reference on their promo info. I will happily share my experiences to help ensure you know what to expect. The good. 1. Their phone support in the office is excellent. Friendly people take my calls. 2. They installed a dry basement system in my house for the previous owner. It seems to work. 3. I have the perception they offer quality products that are well thought out to work in basement situations. 4. The service tech that came to our house (4/6/18) was excellent. 5. I think if I wanted just their line of products in their proprietary line they could do a job, but... The Bad. 1. ... if you want them to do anything outside of their wheelhouse they seem to stall and not know how to leverage sub contractors. We asked for comprehensive remodeling, but struggled a lot with leveraging other skilled labor. 2. The estimates we have received don't incorporate the goals and desires we feel that we expressed. My perception has been that they try to sell their main lines of products instead of trying to meet our goals. They will send you a packet of promo info... it will show you their main lines. 3. The time/effort it took to get the initial estimates seems to make it prohibitive to try to work with them to get to a place where we want to be. 3. Terrible follow-through at the sales rep level. We have had two people come to give estimates. The first in Feb 2017 (Chris G), who we never heard back from. Then again in Feb 2018 (Brian K) and it has involved "badgering" to get any sort of movement. 4. Price. Always the highest price when we had multiple estimates.

Results look fantastic.

Good. Very well. Good.

The job was done in a clean, professional and timely manner.

Nicely done at a reasonable price with a solid warranty if the concrete sinks even a quarter inch over the next few years

Everything went very well. My husband did the prep work they requested (removing paneling and drywall to 18 inches above the floor, cutting the wood studs to that level, and removing carpeting to six inches away from the wall). Two workers from Badger Basement came to our house and were completely done in only two hours. They jackhammered out the existing concrete slab, installed metal channels in the wall to drain any moisture out beyond the foundation, installed a sump pump in the room's closet, and poured fresh concrete to fill the new trench. All work done very professionally and thoroughly.

They did great work and were nice guys. They also tied my down spout from my gutter into the sump drainage system and everything is great so far. I highly recommend them.

Phase 1 is now complete -- the water control system was installed last week over the course of a day and a half. Everything has been stellar -- from the care and attention to detail of the rep (Scott) who came to do the initial quote, to communications with the office about scheduling, right up through the work of the prompt, knowledgeable, and friendly crew -- led by foreman Alan -- who got the job done smoothly. They graciously did a few extra things as well, like patching the concrete wall in spots we identified; and Alan reviewed the upcoming Phase 2 (installation of egress window, after the ground thaws) and determined that hand-digging will be necessary because our fencing will prohibit bringing in their equipment to our backyard. It was reassuring to have that addressed well in advance of the week the job will be done.

Everything went smooth and as expected. They were neat and considerate and took time to answer all my questions.

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This company installed an egress window in our basement, and has been back three times now to try to stop the leaking that started when they put it in.  Every time they've come in within a day or two of my call to tell them it's still leaking, and they keep trying.  They've even patched holes in the outdoor concrete that could be contributing to the problem.  If I had it to do over again, we might have them put in some sort of drainage or sump pump while they're working on the , but they've definitely more than worked with us to get this fixed.

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Badger was very competitive and the results were a great improvement. They raised the sunken floor edges back to their original position. I just wish I would have had them raise the edges slightly more to compensate for the poor installation several decades ago. The foam injection worked well plus I got some insulating value below the outer edges of the garage floor.

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They did a wonderful job.

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