RA Heating & Air Conditioning Inc

Great !! One service tech gave me phone assistance on Memorial Day. Then a second tech came out the next day to fully diagnose the problems and started the A/C again, in a temporary mode. He and the salesman (on the phone) then gave us a quote for all of the work and equipment. Later that week two more techs came and installed a new Carrier 2.5 Ton system. They were all very knowledgeable and professional. The total cost of the diagnostic work, the new system and the installation was very competitive. We were very pleased with RA Heating & Air Conditioning Inc. They are a quality company.

Our installation was not straight-forward since connection to a solar hot air system was involved; a new plenum section was required. The new sheet metal was fabricated on-site. Their work order had the wrong air filter to be installed so they had to return a couple of days later with more metal work to finish the job. All of the work was done very neatly and the crew was cheerful through it all.

I went so well, I can't say it enough. This company is incredible. They were suggested by a friend and I am very impressed. They made great suggestions so we could properly zone heat and make changes to current AC/Heating in our home. They are trustworthy, kind, intelligent, hard working. There were many questions we had and they took us through the entire process and made it easy for us. We are thankful to the entire team, from Julie to Ryan, Jeremy and everyone in between. They are the best and I would trust them to do exactly what you need at a fair price. Great team.

smoothly and fairly quickly.....3 1/2 hrs....no problems have used R&A for 30 years

Very fast, efficient, and to my specifications.

They did every thing they said they were going to do, person that gave estimate was one to install zone which is great to not have to explain things again.

The service men were not only on time but early. Very professional. I am very pleased the my new air conditioner and th install.

The check up went very well. The schedule window was for 10AM - 12PM. Chris, the Service Technician, arrived during the scheduled time slot. He got right to work and checked the unit. Based on some information I gave him, he quickly found the cause of a noise I was concerned about in the blower assembly. A balancing weight on a blade had come loose and he fixed the problem. No other problems were found during the check up. Chris took the time to explain what he was doing and checking for during the service call. Hats off again to RA Heating, I've never been disappointed in their service and have recommended them to my friends.

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From the pricing to the install, this was an easy, honest, and up-front process.  Guys were supposed to be here by 8:30, and showed up very promptly.  They installed everything we agreed upon, less the chimney liner, which thankfully wasn't needed.  I appreciated Ryan showing up and working through some of the challenges of an older house, as well as his being very forthcoming about what would serve our house well without emptying our bank account.  He took ownership of the assessment like he was doing so for his own house--and that's exactly what you want from a service professional.  
We went from a furnace that was probably running at 60% efficiency to a Carrier that is better than 90%, so we couldn't be happier with the performance so far.
His crew were quick, courteous and professional.  They left the basement cleaner than they found it.  I still will need to tune the A/C in the spring, as it's too cold to do so now (in southern Wisconsin), but I'm sure that will go without a hitch.  
I appreciate RA Heating, and will choose to continue to service the units they put in today through them.

unknown

Terrible. I called another contractor who came out that evening, found the real problem (a circuit board, not a clog in the coil), fixed it right then and we had AC for the first hot weekend of the summer. It has been working properly since.  While my total system is old and we will be replacing furnace, AC, humidifier, and filtration system within the next few months, this cursory glance over diagnosis was poor service. 

I called to dispute my bill since it was wrong and got a run around. The tech did call back to discuss it and left a message but I decided to just pay the trip charge and I will never use RA again.

unknown

Mike, the Service Technician arrived on time and went right to work. He went through the Furnace and Air Conditioner, cleaning and checking the components. He did have to add a little freon and advised that I will be looking at having  a major a/c repair in the future (the evaporator). He also installed a new thermostat. He was very knowledgeable and answered all my questions.
R/A Heating & Air Conditioning has never let me down
I would not hesitate to refer them to anyone and will remain a loyal, happy customer.

They are excellent. A neighbor of our said they were good and then we have recommended them to many, many other people. The thing that really convinced me was that we’ve had interior furnace for a long time and about two-, three years ago it started acting really crazy and they came out – and at that time I was prepared for a new furnace – and what they told me was that that furnace was guaranteed for 10 years, or whatever, and that the burner plate was burned out. And they said, you know, with the guarantee what we can do is, take out, put a new one in and then your furnace would be just as good as new and they were absolutely right. And that whole thing cost me maybe $30, $40.

unknown

They were very prompt, professional, and did a great job.  The installation was great.  It was smaller than the old one and they adapted with some new sheet metal.  They also installed a condensate pump, which eliminated the hoses on the basement floor.  Because I had two houses, I cut a better deal with them and I have a better and quieter air conditioning unit out of the deal.  They were right on time.  In some cases, I would have multiple contractors coming in one day and they had to be on time, but they were really professional and they didn't just quote me something right there on the spot.  They went back and did the paperwork and did the bid.  The service guys had nice shirts on and they had a nice truck.

unknown

Very professional service from start to finish. On time for all appointments.
INITIAL APPOINTMENT: Informed me of all the options I had. Even told me how to fix my current furnace myself. The furnace had already caused two service calls prior to this, so I decided I wanted to replace it. Knowing that I didn't have any heat, RA heating moved their schedule around to set up an install the day after I accepted their proposal.
INSTALL: Went very smooth. The work done looked very professional. They even did extra work that was not on my proposal at no extra charge (Installed a rigid dryer vent pipe). They left when the work was complete. Cleaned up my house the way they left it.
POST-INSTALL: RA heating helped to complete and mailed out the rebate form for me. All I had to do was put in personal information.
OVERALL: Excellent customer service from start to finish at an Excellent price. Would recommend to anyone.

He was scheduled to arrive between 2 and 4 pm and arrived right at 2 pm. He was very professional, pleasant and quick - done in about 45 minutes. I've used RA for several years now and have always had a great experience.

Replace one capacitor,check the air conditioning over and and add a little refrigerant.

They spent the entire day at our house because it was a big job. They also put in a new setback thermostat and a new air filter system. They were very friendly and explained everything to me when I asked lots of questions. Things looked great when they were done and everything is running well. I also have to say that I really liked John Novak, the estimator who came out to look at our furnace, etc. He wrote up a very clear estimate on prices for about 3 choices that we could get and went through everything and clearly explained all of them to me. The prices turned out to be the best of the 3 estimates we got. When I was in the deciding stage, I called him a couple more times to ask questions and he answered everything I wanted to know. My husband and I were very pleased with their work.

They were able to find the problem and they said they would come back with a new free replacement part. They said they believe that they had some issues with leakage in the heat exchanger. They came when they scheduled and they did a nice job. They spent a lot of time trying to resolve it and also trying to find the part. We were pleased with their efforts.