PROMPT ACTION PEST CONTROL LLC
About us
Prompt Action Pest Control is a family owned and operated pest control company that has been servicing Northwest Wisconsin since 1989. The owners of Prompt Action Pest Control are Shane, Jared, Stephen, and Brant Hanson. They are the four sons of Jerry and Edwina Hanson, the founders of Prompt Action Pest Control. Shane, Jared, Stephen, and Brant are also the service technicians. Edwina and Jerry now help in the office and provide technical and administrative assistance as needed.
Business highlights
Services we offer
Full Service Bat Exclusion, Insect Control and Bed Bug Extermination, Mosquitos. Cost is determined by job., Pest, Rodent, and Wildlife Removal
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 3% |
"Hi [Member Name Removed], We truly appreciate the excellent review. Please do not hesitate to call us if there is anything else we can do. Jerry"
"[Member Name Removed], Thank you for the excellent review. We appreciate our customers very much, and trust you will give us a call if any service is needed in the future. Jerry"
"[Member Name Removed], We're sorry you have had an ongoing issue with the bats. My guess is that at this time the activity has stopped. We are quite certain that we have solved your problem, but if not, please let us know. We have never failed to get bats out of a building, so please let us know if you still are having bats in the attic of the cabin. We will keep coming back until they are evicted. Jerry"
"Hi [Member Name Removed], Thank you for the excellent review. We truly appreciate our customers, and trust you will call on us again if you have other pest issues. Sincerely, Jerry"
"Hi [Member Name Removed], Thank you for the excellent review. Please call if you have any other pest concerns. Jerry"
"Hi [Member Name Removed], Thank you for the excellent review. We will work hard to solve your pest problems. Please feel free to call or email if you have any questions or concerns. We truly appreciate you hiring us to protect your home from mice. Call us at 877-877-6678 or email [email protected] Thank You, Jerry"
"Hi [Member Name Removed], We truly appreciate the excellent review. These critters can be very sneaky. They are very good at squeezing into tiny holes and cracks. It can be very challenging at times to find their entrances. I'm glad we were able to get this problem solved. Jerry"
We checked with my dad's regular pest control guy, but he no longer did bats.
I was already a member of Angie's List locally, so I signed up for access to national listings. I located Prompt Action Pest Control and called Jerry, who answered personally and was able to give me an estimate right away. They were very booked up, but since I was not returning for several months, that was not a problem.
The communication with the office staff was excellent, especially with Linda. We were able to set up everything long-distance for my father. The technician showed up on time, and finished the job within an hour or two. He explained to my father how the bats were getting in and where, and what he did to prevent the problem in the future. He also explained the 2-year warranty to him, which we are both pleased with.
All in all, my father was pleased with the job, and with the contact he had with the rep. I was pleased with the responsiveness of the company and how easy it was to work with them long-distance.
"[member name removed], Thank you for the excellent review. We strive to always have very happy and satisfied customers. We want you to know that we are here for you and your dad. We are just a phone call away, and would be happy to help in any way. Sincerely, Jerry"
We called Prompt Action Pest Control because they advertised expertise in bat exclusion. We were scheduled for an estimate but then they called the day before they were to come out and wanted to reschedule for several weeks later. I agreed to that extension but then the representative showed up without notice on the day they said they couldn't make it. He wasn't very personable but I wasn't looking for a friend so that was okay. He gave an estimate that seemed reasonable if they did what they said they would do.
He suggested I fix the soffit on the one side of the house before he returned to seal it and to leave the soffit open on the other side where the bats enter and exit, so I did what he suggested prior to the scheduled service day.
Jared arrived on the scheduled day and began working. After an hour or so I looked at some of his work. There was caulking blobbed on one or our screens and the side of the house. I checked the area that he had told me to leave open and he had gobbed caulking and sealer up there without closing the soffit or installing the bat exit. It looked awful and what he did would make it difficult to close up later after the caulking hardens. When I mentioned it to him, he was dismissive and defensive and said it was not his job to fix the soffit. I explained that he had told me to leave it open and he responded that I could fix it later after the bat exclusion was finished. That is ridiculous as it should have been fixed before caulking was applied but he had specifically told me not to fix it because he would use that area for his bat exit site.
When I said it should be fixed before the caulking sets up, he insisted that it was not his job to fix it. When I said I would fix it, his response was that it might create more work for him. He did not appear to be at all concerned about the cosmetic issues nor that it would be difficult to correct later after the caulking set up.
There were also a number of places where the black foam sealant was very visible on the outside of the house. His only comment regarding these eyesores was that the foam is paintable....so I guess we can paint the black blobs of sealant on our log home and he thinks that would look okay. He also left some of his litter in our yard including some paper and empty caulking tube.
Less than 3 hours after starting the job, he said he was done and gave us the bill for $800. A few tubes of caulking and sealant, $.05 worth of wire screening, and 3 hours of non-skilled labor for $800 does not reasonably add up to $800.
Needless to say, I was not happy with the quality of his work but even less pleased with his self-serving non-professional attitude and poor customer service. I would NOT recommend this company for any work if you are concerned about either quality of work or customer service.
"We are very sorry that [Member name] was so dissatisfied with our service. I have called the customer to apologize and have discussed his dissatisfaction. The customer and I have negotiated adjustments and service that I understand he is now satisfied. We were disappointed the customer never called to let management know of his dissatisfaction. We did not know of the bad review until a satisfied customer brought it to our attention. We truly would have preferred for [Member name] to have called the office so we could have rectified the situation immediately. We do all in our power to never have a dissatisfied customer. Sincerely, Jerry"
"Hi (removed member name), We thank you for the excellent review. We are pleased to hear that the bats are gone. Please don't hesitate to call if there are any concerns about bats or other pests. Sincerely, Jerry"
"HI [member name removed], We really appreciate the excellent review. Please let us know if you have any more bat (or other pest) troubles. Thank You, Jerry"
"Hi [Member name removed], We truly appreciate the excellent review. We're happy, and count it a privilege, that you have hired us to rid your home of bats and other vermin. Please feel free to call or email with any questions or concerns. Thanks again, Jerry"
"Hi [member's name removed] Thank you for the excellent review. We truly value your trust in us to rid and prevent pests from infesting your home. Thanks again, Jerry"
"Hi (removed member name), We really appreciate the excellent review. Your satisfaction and a pest free home is our ultimate goal. Thank You, Jerry"
"Hi [Member name removed}, We truly appreciate the kind and complimentary review. It gives us great pleasure to hear from our customers that our technicians are thorough, knowledgeable, and courteous. Thank you, Jerry"
"Hi [Member Name Removed], We truly appreciate the excellent review. Thank you. Please do not hesitate to call if you have any bat issues inside your cabin, and keep us in mind if you have other pest issues. Thanks again, Jerry"
"[Member Name], Thank you for the excellent review. I see we have you scheduled for a follow-up on Jan. 21. We will call and confirm a time. We sincerely appreciate any feedback, and we value the opportunity to solve your homes pest problems. Thanks again, Jerry"
"Hi [removed member name], We truly appreciate the excellent review. Having well trained and experienced technicians helps insure our customers receive quality service. Please do not hesitate to call or email if you need additional assistance with pests of any kind. Thank You, Jerry"
"Hi [member name removed], We truly appreciate the excellent review. We Have you set up to notify you of service for next year. Possibly you would like service earlier in the year to prevent the wasps from nesting next summer. Let us know if you want to consider that. Thanks again for the excellent review. Jerry"
"Hi (Member name removed), Thank you for the very good review. We look forward to working with you in the future should a pest problem ever arise again. Thanks again, Jerry"
"Hi [member name removed], Thank you for the awesome review. We are pleased that Steve explained the service so well, and that you felt comfortable with his presence in your home. We diligently strive to go the extra mile to make sure our customers receive the most courteous and professional service possible. We're glad our service was a pleasant experience for you and your family. Thank You, Jerry"
Licensing
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