AMERICAN SOLAR CO

I am writing to complain about Jeff Porter. His company is American Solar. In June/08 I had to have my panels taken down for a roof replacement. After a couple of calls Jeff came to take them down and charged me $250.00. He said to call when the roof was replaced and he would come back to reattach the panels. He stated that it would be better if he installed new pipes. I agreed. On 6/26/08 Jeff came back after calling him 2 or 3 times. He then charged me $475.00 to do the plumbing and to put in a new pressure relief at the end of the lower solar panel. Two of the panels have a slight leak so he said he would give me a plug kit to fix them. At the end of the job I told him that it really looked lousy and asked him "If someone asked who did this, would you really want me to tell them that it was done by American Solar?" He agreed and said he would re-do it but he ran out of connectors. Since then I have re-done the panels myself because I was tired of looking at and explaining to neighbors why the pipes looked so goofy. I have called him 6 times and even went to his home to get the plug kit and a special connector that connects from the piping to the rubber connector at the end of the panel because that also has a leak that he installed. He has never called back. When I went to his house 3 days ago, his wife said she would be sure to have him call me. I have had no return call. I even brought him a pic. showing that he did not have to re-do the plumbing, I already repaired it. All I wanted was a connector and the leak repair kit. I am enclosing these pics. to show you the job that he did and the pic. of the way I repaired it. Am I wrong to complain or do I have a valid complaint?