DOUSMAN OIL INC

Things started out fairly well with this company. The initial quote was high, but I confirmed with another company that it was "at least in the ballpark". The individual that came out (Steve) was nice, and I was happy to pay extra for good customer service. He completed the initial part of the job (connecting a gas line), but when we went to turn it on we found the pressure was low. There are a few different way to handle (and test for) the cause of low pressure. Instead of completing a simple form (air pressure test) the company was adamant that the entire line be replaced (over a $1,000 worth of extra cost). Like I hope a lot of people do, I reached out for a 2nd opinion (2 in fact). Both of these individuals have over 30 years experience in the gas industry and both work for 2 of the largest companies in WI. Both quickly indicated that while the line may need to be replaced, it seemed more like an overall system pressure, but that there was an extremely simple way to test for this in advance of any hasty decision. This test is done every single time WE Energies or any other energy company would made adjustments to a gas line. Dousman Oil not only refused to do the test, Cindy (operator at the company) was incredibly rude throughout two separate phone calls. I went out of my way to ask her to be nice (patience I'm not known for). This helped for a bit, but when I asked if they'd be willing to do this one final test (before I paid than another $1,000) they refused. I should note that I never did get Steve on the line again. I always only have one response when I receive this type of treatment: "Boy, this company must have so many customer's and must be making money hand over fist if they can afford to treat their customers like this." I'm willing to pay, but don't bite my head off if I ask you to justify why it's going to cost so much more (4 times) that the original estimate!

They were very rude and angry with me when I called them on the phone, after they did the work. I would not recommend them to others. They were horrible to work with.