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Renew Carpet & Upholstery Cleaning
Carpets or Rugs Clean at Home, Carpets or Rugs Clean Offsite, Upholstery and Furniture Cleaning Service,
About us
We are a small family owned business, I myself have been in the carpet cleaning industry since 1995, working for companies both large and small helped me to see what works well and what I definitely wanted to avoid namely employes. Our standards never change; only the best is good enough no short cuts, we do not strive for kind of clean we shoot for REALLY CLEAN. My wife takes care of the office work as well as handles house cleaning which she has been doing to some extent for the last 18 years. We accept Cash Check and Credit Cards. Also offering flexible schedule time to meet your needs
Business highlights
Emergency services offered
15 years of experience
Services we offer
Carpet Cleaning, Hard surface cleaning including stone, Upholstery Cleaning, as well as water damage restoration. House Keeping both turnover cleanings as well as regularly scheduled maintenance., carpet stretching, expert stain removal, tile and grout. Other specialized services include pet odor solutions
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.930 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 30 reviews
Richard S.
May 2018
Excellent service
Ann H.
Dec 2017
Nate was prompt, courteous and did a great job. Would recommend him to anyone.
Barbara F.
Apr 2017
Very well. Nate was very prompt and did a wonderful job. The carpeting turned out beautiful, almost looked brand new!
Dan Y.
Sep 2016
We asked Renew to do carpet cleaning after reading many of their good reviews on Angie's List. It wasn't bad but could have been better. Nate, the owner seemed very professional but seemed to be more concerned about getting in and out quickly and getting paid rather than doing an outstanding job. We had a small indoor porch area with berber carpeting that he informed us, after cleaning, that he could not get real clean. That was fine and after doing a bit of research I found that berbers are a particular challenge to be cleaned, but he could have given us suggestions on what else we could do to get that area really clean. There was also a strip left on our plush carpeting where it met the kitchen tile that he missed and was still showing very dark in the beige carpeting. I called on a Monday to ask him to come back and to ask him about what else to do about the berber carpeting and two days later am still waiting to hear back. We paid him the $140 bill before he left. So it feels like he got paid and has not been interested in helping us out after he got his money. The photo shows the dark strip missed by Renew during their cleaning. I later cleaned the strip and got it quite clean by using the commercially available product Resolve.
Christopher W.
Sep 2015
unknown
Response from Renew Carpet & Upholstery Cleaning
"Thank you for your kind review. I am glad everything turned out good for you."
Steven S.
Jul 2015
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Ann H.
Nov 2014
Jeremy was gracious and fast working. Did a great job and gave us good value for our money.
Response from Renew Carpet & Upholstery Cleaning
"Thank You for taking the time to submit a review, I look forward to helping you out in the future."
Janet A.
Nov 2014
Jeremy is a true professional. Â Personable, on-time, knowledgeable. Â He was in and out in about 3 hours - and I feel like I just moved into a new home! Â I am recommending him to all my friends.
Response from Renew Carpet & Upholstery Cleaning
"Thank you for the kind words, I am glad you were able to get your home and rental property taken care of for you. I look forward to seeing you in the future,"
Mary S.
Sep 2014
Everything went very well. Jeremy was great to work with and offered great advice and information.
He took care of everything in the house so it would be move in ready. The previous owners had a pet. He treated certain areas in the carpet and removed the odor.
Very satisfied. Would definitely recommend.
Thank you so much Jeremy.
Response from Renew Carpet & Upholstery Cleaning
"Thanks for the time you took to give this review it really helps a lot. I am glad we were able to get the new house ready to live in, I look forward to helping you out in the future."
Helen H.
Sep 2014
He arrived early but we'd talked about it so it was good. Timely and good advice. I really liked Jeremy. I will have this done again in the spring! My carpet hadn't been professionally cleaned in years. We had tried doing it ourselves but it clearly wasn't what he could do in less time. I am happy and would recommend him to others. Small business owners are the best!
Response from Renew Carpet & Upholstery Cleaning
"That you for the time you took to submit a review. I am glad I was able to help you out. I look forward to seeing you again this spring."
BONNIE B.
Jul 2014
Jeremy provided a free estimate the same day I called to request it. (He happened to be in the neighborhood; that might not always be possible.) This was on a Saturday. I was pleased to find he has Saturday hours.
I wanted the work done within a week and he fit us into his schedule. Jeremy answered all our questions and offered additional helpful information about results we could expect. He arrived on time and worked fast. Everything was done in about an hour. He cleaned the dining room first, since we wanted to be able to use that space later the same day. He offered to come back if we found any areas of concern after carpet dried. This is a family business and Jeremy brought a son each time he visited. They were very well-behaved and the older son helped do the work. We appreciated the great job they did and respect Jeremy teaching business values and communication with adults by including his children.
I wanted the work done within a week and he fit us into his schedule. Jeremy answered all our questions and offered additional helpful information about results we could expect. He arrived on time and worked fast. Everything was done in about an hour. He cleaned the dining room first, since we wanted to be able to use that space later the same day. He offered to come back if we found any areas of concern after carpet dried. This is a family business and Jeremy brought a son each time he visited. They were very well-behaved and the older son helped do the work. We appreciated the great job they did and respect Jeremy teaching business values and communication with adults by including his children.
Response from Renew Carpet & Upholstery Cleaning
"Thank you for the review that you posted [member name removed]. I appreciate the time you took to do this. It does greatly help our business to have first hand experiences posted. I have not heard back from you so I am assuming everything turned out good when it dried. If not feel free to let me know have a good day. Jeremy"
Steven S.
Jun 2014
They did a thorough job and was very friendly. The service was performed for a very fair price.
Response from Renew Carpet & Upholstery Cleaning
"Thank you for taking the time to post your review. I look forward to cleaning for you again in the future. Thanks Jeremy"
Joan S.
May 2014
This was a terrific experience. They said they'd be there at 7:00 a.m. and they were:  On the dot. They did a very thorough job, very professionally. We were getting ready for Thanksgiving and a relative with very severe cat allergies, thus the thorough cleaning. Thanksgiving was lovely with not a single sneeze from our allergenic relative. I will use them again next Thanksgiving.
Response from Renew Carpet & Upholstery Cleaning
"Thank you for taking the time to submit a review. I am glad that you were pleased with the results and also mentioning the punctuality. I look forward to cleaning for you again next fall Thanks again Jeremy"
Bill C.
Jan 2014
GREAT!
Response from Renew Carpet & Upholstery Cleaning
"[remove member name] Thanks for your review I know it has been a while since I was there. I also wanted to thank you for the referrals that I have received from you. I just got another one I am doing this week. I look forward to helping you again. Thanks Jeremy"
Michael M.
Dec 2013
Jeremy was professional, timely and completed a very thorough job in less than an hour. We easily would recommend him
to our friends and neighbors.
to our friends and neighbors.
Response from Renew Carpet & Upholstery Cleaning
"(member name removed), Thanks for the time you took to write the review. I appreciate the recommendation and I look forward to helping you again. Thank you Jeremy"
Francis R.
Nov 2013
They work was excellent. They showed up on time and were professional. They were very personable and the price was good.
Response from Renew Carpet & Upholstery Cleaning
"[remove member name], Thank you for the recommendations and the time you took to give this review, as a small family owned business these reviews mean a lot as they set us apart from our competition.I look forward to helping you again down the road. Thanks Jeremy"
Beth H.
Oct 2013
Service was never provided.
Response from Renew Carpet & Upholstery Cleaning
"(member name removed), I am sorry that you feel this way. I just noticed the comment you posted. I take customer service very seriously. I do not usually call my customers to schedule jobs. They have always called me. If I would have received a request to call you I would have happily done so. This Big Deal that you purchased expired about 9 months ago. Feel free to contact me via phone or email to discuss this further as I am always willing to honor the paid value of the certificate. Thanks Jeremy 608-333-2114 [email protected]"
Marilyn J.
Sep 2013
tIt went very well. Jeremy did a great job of cleaning and drying the carpets with his large powerful fans. This was important as time was of the essence as new tenants needed to move in within a 24 hr period. He was very reliable and easy to work with. He was flexible in his scheduling and always willing and able to accommodate last minute changes in moving times for our tenants. He worked cooperatively with the other subcontractors who did the painting, repairs and cleaning. His charges were fair and we felt that we got very good value for our money.
We certainly would recommend this firm and intend to be using his services next year.
We certainly would recommend this firm and intend to be using his services next year.
Michael L.
Aug 2013
Jeremy is great to work with. I had to wait until the end of the term of my Big Deal coupon and then there was a delay on my end due to unforeseen circumstances. Jeremy was patient and worked with me to get a date setup.
He arrived when he said he would and did a fantastic job cleaning our 25 year old carpeting. There were a few stains that he completely removed. Importantly for us, the materials he uses for cleaning are non-toxic and the carpeting smelled great - free of chemicals - when he was finished.
I would highly recommend Jeremy for any of your floor cleaning needs.
He arrived when he said he would and did a fantastic job cleaning our 25 year old carpeting. There were a few stains that he completely removed. Importantly for us, the materials he uses for cleaning are non-toxic and the carpeting smelled great - free of chemicals - when he was finished.
I would highly recommend Jeremy for any of your floor cleaning needs.
Response from Renew Carpet & Upholstery Cleaning
"Thanks for your review and the time you took to do it. Having 3 young kids I am all to familiar with unforeseen circumstances. It is not a problem, sometimes good service requires being adaptable. I am glad we were able to get it taken care of for you and meet your expectations. Thanks Jeremy"
David O.
Jun 2013
He was very professional. He came on time, and stayed much longer than prior carpet cleaners. He really worked hard to ensure we were delighted with the results, and we are.
Response from Renew Carpet & Upholstery Cleaning
"[member name removed], Thank you for the time you took to do this review, part of owning a company and doing the work myself is that I have high standards, I usually carry 10-15 different types of spot removers for every imaginable stain out there. Due to this it helps me get out a lot more spots than some of my competitors who use a general spotter on all things. It does take longer but I feel its the right thing to do instead of just saying "it wont come out". Thanks for your comments, I look forward to working for you again. Thanks Jeremy"
Linda H.
Jun 2013
I was very happy with this visit! He was very fast and thorough, starting with our couch which had suffered from three cats lying on it every day and a toddler doing what toddlers do. While he cleaned the couch, my husband and I quickly picked up the rest of the house to make the carpet accessible. Renew Guy was able to work around bookshelves and tables that couldn't be moved. As soon as the couch was done, he moved on to the carpets, spot cleaning and vacuuming first where necessary. His truck powered the suction and was kinda loud, but I don't know what anyone could do about that. Everything was done pretty quickly. At the end I paid with Discover, and then he noticed a small spot he'd missed. He fixed it right away before leaving without me saying anything about it! We used the Angie's List discount and he gave us a little break on the hallway because we have big beds and we had the couch cleaned, otherwise it would have cost more. As it is, I thought the cost was reasonable. I'm sure I'll do business with this company again.
Response from Renew Carpet & Upholstery Cleaning
"[member name removed], Thank you for the time you took to give this review. I look forward to cleaning for you again in the future. Jeremy"
Donald A.
May 2013
he pre treated my carpet in several spots especially an area where one of my cats had been urinating. He then proceeded to steam clean my carpet and then he re-treated the area where my cat had been soiling the carpet and cleaned it again. The carpet came out much better than I expected, I consider he preformed a miracle on my carpet. A top notch professional job and I will get him again next year.
Mark A.
May 2013
Jeremy moved furniture, did a pre-spray, and pre spot treatment etc this was a multi step process. This was the most comprehensive carpet cleaning service that I have had at the house! The results were great and Jeremy answered all my questions. What I thought was really cool is that I chatted with him for a few minutes and he did not say anything negative about his competitors in Madison. We were also talking about the changes in technology, it has been a few years since I have used something other than my home carpet shampooer and the results were outstanding.
Response from Renew Carpet & Upholstery Cleaning
"[member name removed], Thanks for your review, I look forward to helping you again. I am sure those dogs are going to be making some more work for me. I enjoyed our conversation. Thanks Jeremy"
Marilyn J.
Mar 2013
We were very pleased. Jeremy was able to schedule our job on an emergency short notice and arrived at the scheduled time. He was very professional and we feel the cleaning was done in a competent manner. The fact that the owner of the company actually did the work was a very big plus for us and making sure the carpet cleaning was done by a person with years of expertise in cleaning carpets.
Response from Renew Carpet & Upholstery Cleaning
"[remove member name]to help you with the turnover cleanings. I was able to replace the sliding door with a new van, so that turned out great in the long run. I look forward to doing it again next year. Thanks Jeremy"
Maria P.
Feb 2013
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Response from Renew Carpet & Upholstery Cleaning
"Sorry for the delay it has been a while since I was there to clean but I wanted to say thank you for your business, and I look forward to working with you again. Thanks Jeremy"
Licensing
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FAQ
Renew Carpet & Upholstery Cleaning is currently rated 4.9 overall out of 5.
Renew Carpet & Upholstery Cleaning accepts the following forms of payment: CreditCard
Yes, Renew Carpet & Upholstery Cleaning offers free project estimates.
No, Renew Carpet & Upholstery Cleaning does not offer eco-friendly accreditations.
No, Renew Carpet & Upholstery Cleaning does not offer a senior discount.
Yes, Renew Carpet & Upholstery Cleaning offers emergency services.
No, Renew Carpet & Upholstery Cleaning does not offer warranties.