Founded 2008 • With Angi since January 2012
DeForest, WI 53532
Service Provider ResponseHo [Member Name Removed], you are correct, i believe you did leave a voicemail during thanksgiving week when we were closed, and this is a very busy time of year. so apologies that we were not able to get back to you in time for your satisfaction.
Service Provider ResponseDear Member, There seems to be some failure of communication here. You called for the cleaning and inspection of two fireplaces- A Charge of $328.00. These services were performed with cleanings and video inspection. When you called in , we informed you that ash dump cleanings were an additional charge of $249.00 plus $20.00 per bucket with the first two buckets included in the $249.00. We put extra time on the appointment to give the guys time to clean out the ash-dumps if you agreed to the additional service. At no time did we state these two buckets were included with the fireplace cleaning. When the gentlemen looked at your ash-dump he informed you, as did we over the phone that we would include the first two buckets if you chose the additional service of having the ash-dumps cleaned out- you refused. So the service was not performed. Ash dump cleanings, due to dust control issues are a two person job, so the other guy cant just go work on the ash-dump cleaning as you put it. As a homeowner, if you want to clean out your ash dump you can do it any way you choose. But if you hire a service provider to do it- there are extra expectations that come with that- no dust, encapsulation of the ash disposal of potentially hazardous materials - buckets with lids to seal the ash in for transport-etc. That we perform that as a homeowner you don't need to do if you do it yourself. Ash dump cleanings can also potentially take hours and have hundreds of gallons of ash- it is not a service that is included in a fireplace cleaning at any time. We did our best to accommodate your request and inform you of the additional costs involved, and our apologies if you feel it was not communicated correctly. As a resolution we will no longer be charging the same for basic ash dump cleaning as chimney cleanings to avoid any possible miscommunication issues in the future. Thank you.
At Arrow Exterior Design we offer roofing, siding, windows and decking. We don't believe in high pressure sales to get you to work with us. We want you to be comfortable in trusting Arrow Exterior Design with your home and help you get your job done. We have been in business for 4 years, but combine for many years of experience in this business. We are family owned and Russ, the owner is a veteran. Evenings, Saturdays's and Sunday's by appointment only.
Hensen Masonry, LLC is a family owned and operated business. Run by and Tony Hensen.
I'm an owner-operated independent contractor specializing in concrete and carpentry services. I can completed everything from start to finish in carpentry and concrete, decks, fencing, studding, drywall, stairs, concrete or wood, small sidewalks and driveways, foundation walls for new construction, and more!
2022 Super Service Award
Chimney and fireplace repair, gas,wood,pellet stoves inserts and fireplaces masonry maintenance & installation. Historical restoration and chimney/masonry rebuilding and tuckpointing.
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Fox Chimney Service LLC is currently rated 4.8 overall out of 5.
Fox Chimney Service LLC is open:
Monday: 8:30 AM - 3:00 PM
Tuesday: 8:30 AM - 3:00 PM
Wednesday: 8:30 AM - 3:00 PM
Thursday: 8:30 AM - 3:00 PM
Friday: 8:30 AM - 3:00 PM
Saturday: 9:00 AM - 2:00 PM
Fox Chimney Service LLC accepts the following forms of payment: Check, Visa, MasterCard, Discover, American Express
Yes, Fox Chimney Service LLC offers free project estimates.
Yes, Fox Chimney Service LLC offers eco-friendly accreditations.
No, Fox Chimney Service LLC does not offer a senior discount.
Yes, Fox Chimney Service LLC offers warranties.
Fox Chimney Service LLC offers the following services: Chimney and fireplace repair, gas,wood,pellet stoves inserts and fireplaces masonry maintenance & installation. Historical restoration and chimney/masonry rebuilding and tuckpointing.
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