NONN'S

Sales Support was Excellent. Lauren is young but knows her cabinets. She met us at the show room and later the Parsonage and took her measurements and answered a lot of questions and worked with us on sink and faucet options. We got sink and faucets elsewhere. She came up with three designs for over the sink and met Pastor wife’s requirements. Demo work was performed Bob. Kitchen cabinets built in 1971 so it required a board by board disassembly which took more time. No boxed cabinets back then. He answered all questions and was professional and efficient in his work. You could tell he had lots of experience. Took care not to damage existing doors and walls. Bob also installed the new upper and lower cabinets. Again his depth of experience showed. He identified an issue with an electrical outlet location and worked around the issue until I could get a master electrician there to move the dishwasher outlet. He did install another cabinet and covered up another outlet but cut a hole in the cabinet so we could access the outlet. Quality of finished upper and lower cabinets was excellent. However, there was a critical error made by the factory on the small cabinet to the right of the sink which meets another cabinet forming an “L”. The drawers and doors on the small cabinet interfered with the opening of the door and drawer to the right of the cabinet. You could not open the drawers and doors on one cabinet. They should have seen this in the design and used a 1” insert between the cabinets to avoid the interference. So Bob installed an insert inside the opening for the door and drawer which reduced the width of the drawer and door. These two components had to be custom made by the factory and took 3 weeks resulting in the project not being finished on time. Therefore, they got a “C” grade for the quality of the work. Part of the design was a 7 ft tall cabinet with adjustable shelves. Factory mistake #2…the adjustable shelves were too long and would not slide by the plastic shelf clips. Rick took them back to the shop to cut them down to the correct length. The original wall of cabinets ended 2” from a door way. When the new cabinets were installed it was 7.5” from the doorway so I had to hire a skilled plaster tradesman to fix the exposed wall. Not sure who’s mistake, factory or sales person. The wall had no plaster top coat. After the new vinyl floor was installed Rick, Manager, installed the toe kick board. Everyone we came in contact with was very professional and experienced. We were on a tight timeline and they met every commitment except for the smaller doors and drawers.

Tile man came on time. Worked hard all the time he was here! Came around 8 and left at 3. Very professional.

Wood flooring installed 2 days. Beautiful wood and professional install. Carpet installed in 2 hours with old carpet removal. Excellent work.

Nonn's was completely professional from start (Michele Breunig), to measurement (Ron) to installation.  This was a relatively small job, necessitated by water infiltration from massive rainfall.  Michele did not try to sell us more than we actually needed and Ron gave us several good tips.  Based on our experience I would definitely recommend Nonn's for any flooring job.

Lauren did a great job guiding us through the process of picking three new mid level vanity cabinets.  We took wood samples home to make the final wood selection and the final stain.  They ask for a deposit which was refunded when the samples were returned.
Ordered new cabinets on March 17th.  Good follow up by the sales person to keep us up to date with delivery to their warehouse.  Cabinets delivered around April 23rd or 24th.  Installation was scheduled for April 28th when the company confirmed delivery of the cabinets with the install window of 8:30 to 10:30 am.
At 8:45 am on April 28th we got the phone call that the installer was sick.  They would call on Tuesday to confirm new installation date.  I immediately called the company we ordered the Quartz counter top from and cancelled the template measurement that was previously scheduled for April 29th at 8 to 10 am.
Nonn's called on Tuesday afternoon, April 29th for an install on April 30th at 8:30 and I said no.  We agreed to a 10 am install time. I rescheduled the template guy for Thursday morning, May 1st. 
On Wednesday at 8:30 am the electrician showed up and replaced the ceiling exhaust fan.  The install time was estimated to run 60 to 90 minutes.  The electrician finished at 9:30 and left and the Nonn's installer arrived early at 9:35 am.  The installation was completed by noon.
When you manage sub contractors, any kind of a delay impacts other contractors.  I don't blame Nonn's for the delay; stuff happens.  So no change to the rating for this delay.
The installer unpacked the cabinets on the driveway and brought them all into the house because it was suppose to rain.  He installed all the cabinets and ran the vacuum on the floor to pick up the wood chips from drilling.  He did lay tarps over our wood floor and we had tarps down over the bedroom carpet. 
Near the end of the install our sales person, Lauren, arrived to check the cabinets and to confirm that we were happy with the cabinets. When the installer was done he gave us a tube of wax to fix future dents and a color marker for scratches.
There was one issue - the four doors did not have soft close hinges.  The drawers did have the soft close feature but not the doors.  So Lauren called and they had none at the store or warehouse so they were ordered.  They arrived on Tuesday, May 6th and she came out and installed them on May 7th.  She had some issues installing the hinges and getting them adjusted and aligned.
Cabinet finish was excellent.  The Cherry stain was slightly darker than the store sample.  We had expected it to be slightly lighter and to darken over time.  Quality construction was a huge increase over the "builder grade" that was in our 12 year old house.  We are very satisfied with the cabinets.
Pluses: Sales support was excellent.  Lead-time was acceptable.  Quality of construction is excellent at this price point.  Quality of finish was excellent.  The tube of wax and stain color tube is an excellent idea.  Installer did a good job with the installation.  Quick response to ordering the soft close hinges.  The holes for the water supply line and drain line were good on the left sink and outstanding on the right sink.  Right on center on one side and slightly off but well within tolerance on the other side.  I was impressed with his measurement skills.  You just can't do much better than this.
Minuses: Their was a dent in the 3rd cabinet near the bottom corner and raw wood was showing.  They did not repair, so I had to use the wax tube and stain color to fix the corner ding.  In addition, fixed one small nick on the front that was easily covered by the stain color tube.  I also colored the nail head that were driven into the side panel so you could not see the raw wood.  Factory should have fixed this before shipment.
The biggest complaint I have was the cleanliness of the cabinets and drawer.  There was a layer of dust over all wood surfaces.  It took me an hour with a wet and dry cloth to wipe down all surfaces.  A year ago we remodeled our kitchen and used a different company.  When they were done installing the cabinets they wiped down all surfaces and used a vacuum to get all the wood chips out of the corners of the cabinets.  We did minimal cleaning.  You won't believe all the wood dust inside the drawer cabinet.  The doors came out easily for cleaning.  This did not meet my expectations.  So be prepared to clean the cabinets your self.
Overall, I would do business with them again.
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