Feldco Windows Siding & Doors
About us
With commitment to customer delight and affordable prices, Feldco provides high quality, energy efficient windows, vinyl siding, and exterior doors to over 350,000 customers in WI, IL, IN and IA. They were named Window and Door Magazine’s Dealer of the Year for Overall Excellence and have been family owned and operated for over 40 years. All field employees are trained and certified, background checked, and drug screened. Feldco warranties all products in writing. Financing options available. All products made in the USA. To get a free quote, visit us online, give us a call or stop by your local showroom.
Business highlights
Services we offer
Residential window and door replacement, fascia, gutter & trim replacement, light-commercial and multi-family window, siding and door replacement., soffit, vinyl siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
57% | ||
19% | ||
4% | ||
9% | ||
11% |
"Good Morning, [Member Name Removed]. Thank you for the feedback. It is important to us that our customers are delighted and regret this wasn't the case with your project. We have shared all your comments with our Executive Team and Management team - so we can learn from this and do better. Thank you for choosing Feldco and we apologize for all the issues and delays. A manager will be reaching out to ensure there are no outstanding issues. Thank you again for bringing this to our attention."
"Thank you for taking the time to share your comments. As we aim to delight every customer, we're sorry to hear that you didn't have a positive experience with Feldco. Please know we did share your comments with our management team and we appreciate your business. Thanks again."
"Thank you for taking the time to share your feedback! We are pleased to hear you were delighted with your installers and overall Feldco experience. Thank you for trusting us with your home improvement project."
"Thank you for sharing your feedback. As our goal is to delight every customer, we're happy to hear this was the case with your Feldco experience. Please let us know if we can be of any additional assistance down the road. Thanks again!"
"Thank you for the great rating!"
"Thank you for taking the time to share your feedback about your Feldco experience. As a company that prides itself on delighting its customers, we regret that you do not love your Feldco door. We are pleased, though, to know you found your installers to be professional and efficient. Please know we have shared your comments with our General Manager so they are aware of your dissatisfaction. Thank you for choosing Feldco for your project."
"Thank you for your feedback. We are pleased to know you were happy with your Product Specialist and your installation. Thank you for trusting Feldco with your window project."
"Thank you for the great feedback! We always love to hear from delighted customers!"
"As we aim to delight every customer, we're sorry to hear that you didn't have a positive experience with Feldco. Please let us know if we can offer you any additional assistance. Thank you."
"Thank you for your feedback. We do apologize for the delayed response. Please know we did share your comments with our entire Management team and we appreciate your business. Thanks again."
"Thank you for taking the time to review us. We're glad you're enjoying your patio doors. Please feel free to contact us if we can be of any additional assistance in the future. Thanks again for your business."
"We are sorry to hear that you didn't have a great experience with Feldco as we aim to delight every customer. We will be sharing your rating/feedback with our Management Team. Please let us know if we can offer you any additional assistance. Thank you."
"Thank you for the A rating! We're happy to hear you were delighted with your Feldco experience. Feel free to reach out to us if we can be of any additional assistance down the road. Thanks again for your business!"
"Thank you for taking the time to review us and for the A rating! As a company that prides itself on customer delight, we're glad to hear you were delighted with your Product Specialist and your installation. Don't hesitate to reach out to us if we can be of any additional assistance down the road. Thanks again for your business!"
"Thank you for taking the time to share your feedback. We are glad to hear you were delighted with your Feldco experience. We appreciate your business. Thanks again!"
Very bad!!!!! After this joke I wouldn't let Feldco put a door knob on my house. I called to check if the siding I had ordered was in yet. Since I had two days of vacation, I thought it would be a good time for them to do it if the materials were in and the crew was available. I was told yes, it was in and they could start on Wednesday. I told Jim I would rather wait until Thursday, since I would be on vacation and at home to calm down my dog if the people and noise became too upsetting for her. He insisted they start on Wednesday, and would work on the garage first since I wouldn't be home. I finally agreed. When I came home for lunch I was expecting to see a crew working on the garage. Instead my driveway was full of the materials and nobody was around. My overhead Garage door was wide open. To this day I have no idea how they got the door open and they won't admit to doing it. Since it was around noon I though maybe the crew had gone to lunch. I went back to work and called Feldco to ask how they got my garage door open. Jim had no idea, but promised to look into it and get back to me. He also said the crew was just finishing up the last job and would be by my house around 1:00. I went home at 4:30 again, expecting to find the crew working on the garage. Nobody was there, nobody had been there at all. Several neighbors asked me why they left my garage door open when they dropped off the materials. I called Feldco again. Jim said it took the crew longer than expected to finish up the last job and they would be at my house at 8:00 the following morning. Thursday morning 8:00 AM. Nobody!!!! 9:00, 10:00, Nobody. I called Feldco AGAIN. Jim said "They're not there?" No. He said he'd get right back to me. He called 10 minutes later and said they were on their way and would be there in half an hour or so, Again they needed to finish up the last job. Half an hour later he called again and said they were stuck in traffic but were on their way. They finally showed up around noon. Since I was home I told them to start on the house first. There was bad weather in the area so I told them if it started thundering and lighting I wanted them to stop. I didn't want anybody getting hurt. About 1:00 or so that's exactly what happened, they had about 3/4 of the old siding off. They said they'd be back at 8:00 the following morning. Guess what? Nobody showed up AGAIN. I called Feldco. Jim gave me the same line "They're not there yet?" NO. IF THEY WERE HERE I WOULDN'T BE CALLING!!!!!!!. He said he'd get back to me. Never called. 11:00 one of the crew showed up and started taking off the rest of the old siding on the house. I went out to see what was the excuse this time. Somebody from Feldco drove up and said he was checking on the progress. I let him know how much screwing around had happened to this point and now I have ONE person here. He talked to the crew member and told came back and told me the other guys on the crew have a flooded basement and wouldn't be there. The one crew member that was there told me that they had agreed to come back Saturday and Sunday to get the job done before I went back to work on Monday. He finished pulling off the old siding from the house and left for the day. Saturday........NOBODY SHOWED UP!!!!! By now I was absolutely irate. I called Feldco and told Jim to come and get the materials I was done with Feldco and their lies and screwing around. I got the same question........."They're not there yet?" NO.........STOP ASKING ME THAT. IF THEY WERE HERE I WOULDN'T BE CALLING TELLING YOU TO COME AND GET YOUR GARBAGE. He said he'd call me back. 10 minutes late he called and said they'd be there Monday. No reason given as to why they weren't there as promised. I told him no. I was done. They were to come and get the materials off my property. His response was they'd be there Monday. I told him NO. And if they did show up to do anything other than take the materials off my property I'd call the cops and have them arrested.
Monday - I get a call at work from Peter. He was the guy who came out and did the final measurements before all of this started. He asked me to explain the situation to him, so I told him the whole mess and that I wanted nothing to do with Feldco after this. He tried to talk me into letting them install the siding as agreed to. He promised he would be there supervising the crew and make sure they were on time and the job would be done. I asked him how they were going to do anything in the first place, when they originally started they left their saws and tools in my garage. I'm not home and my garage is closed and locked. Did they plan to break in again like they did when they delivered the materials. After more back and forth and promises from him I agreed to let them do the job only because I now had a house with no siding or protection from the elements at all. He came to the office and picked up my garage door opener and again promised he would supervise the crew and there would be no more excuses. In the end I'm happy with the color I selected and that's it. The siding manufacturer has a lousy way of trimming around the outside faucets and light fixtures and such, but that's not Feldco's fault that's the siding manufacturer. They had to come out once more to fix several issues I had and to finish up odds and ends. with all the problems they created for me and all of the excuses and lies and delays, I thought they'd at least offer me a discount on the job. They wouldn't even do that. In all it took them more than a week to get this done. I now have problems with what looks like mold in the outside corners of the rooms. I'm having that checked out before I call Feldco and have them correct whatever needs to be corrected to stop that if it is due to the siding and soffits. NEVER AGAIN. IF POSSIBLE I'D GRADE THEM MUCH WORSE THAN AN F
"Thank you for taking the time to share your feedback. We apologize for your frustration and appreciate your patience. It seems that all outstanding issues have been addressed and resolved. If we can be of additional assistance, please let us know."
"So glad to hear you are pleased with the Feldco experience. Thanks for sharing your feedback, and thanks for your business!"
"Thank you so much for sharing your feedback. We are pleased to hear you find our product to be of high quality, as we do pride ourselves on offering the best replacement windows in the Midwest. Thanks for choosing Feldco!"
"Thank you for taking the time to rate your Feldco experience! We are happy you were delighted."
"Thank you for taking the time to share your feedback, as we can’t grow and learn as a company without hearing from our customers. We are sorry you were left less than delighted with your Feldco windows and the experience. If you would like to confirm your contact number, we can have our Operations Manager reach out to you."
"Thank you for taking the time to rate us. We are glad you are pleased with your windows!"
"Thank you for taking the time to share your Feldco experience. We appreciate your rating and are pleased to know that you are happy with your Feldco products. Thank you for trusting us with your window project. Doug Cook President & Owner"
"Thank you for taking the time to share your Feldco experience. We love to hear from our delighted customers. We are pleased to know you found your installation to be timely as we aim to take the hassle out of home improvement. We are also happy that you find the products to be of good quality as we strive to offer the ultimate in energy efficiency to our customers. Thank you for trusting us with your window project. Doug Cook President & Owner"
"Thank you for taking the time to share your feedback. We regret you were not left delighted by your Feldco experience as we make customer delight our top priority. We do appreciate your comments as we cannot learn and grow as a company without the evaluations we receive from our customers. Thank you for your business. Doug Cook President & Owner"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.