Paul Davis Restoration of South Central Wisconsin

This was a large and multi-layered repair process. The Paul Davis team was excellent to work with. Each one of their contractors was efficient and so easy to work with. They know their business and conduct themselves professionally and with great courtesy. I am delighted that the repairs are completed and I am grateful that this professional group did the work.

They did a wonderful job. It felt like neighbors came in after a barn burnt. They treated us like friends They were honest, explained what they were going to do and really kept us in the loop. They explained what they could and could not restore. Once they thought they got something on the bathroom floor and they called me to ask if it were there before. Because we were not sure if it had been there before, they went ahead and replaced the floor. They packed everything and hauled it out of the house before they began work and everyone was nice and honest. Extremely professional company whom we would highly recommend to anybody.

Paul Davis Restoration of South Central Wisconsin recently cleaned all of the carpet and upholstery in my home. They arrived on time, were very professional, used start of the art equipment, and did a fantastic job. I was genuinely impressed with this operation and their staff. Highly recommend!!

Fast prompt service, explained what was going on and the process. Extremely professional. I would highly recommend this group.

They were very excellent to work with, I can't say enough good things about them, They were all nice. Everything was done on time and I Highly recommend this company.

This was the WORSE customer service I have ever had. I was in the middle of a lawsuit with my HOA due to construction defects in my condominium unit that were causing serious water infiltration and mold to my home. My sister and I were forced to relocate because she was having asthma attacks due the the mold in the attic. After 22 months of no repairs by the HOA, their attorney/Auto Owners Insurance Company hired Paul Davis to do "repairs". The project manager at Paul Davis was Craig Slager (official title: Vice President of Customer Satisfaction). I was forced to allow Paul Davis entry to my home for a 3-week period for repairs that did not address the water infiltration. They expected a key to come/go when they pleased. I refused as my personal belongings were in the home and I had been given no repair plan for the work they were doing or why they were doing it. They could not provide a schedule of when they would work and could not guarantee when they would be finished. They took their instructions from the HOA attorney and not from engineering reports regarding the damages. They admitted in testimony they didn't know how to fix the defects. With the replacement of the attic insulation, they did not remove all of the old moldy insulation, did not use the recommended replacement insulation, and then tried to block the attic access so no one else could access the attic and inspect their work. They did no mold remediation work in the attic or the unit - they painted over the water stains on the interior walls with no deconstructive testing. They painted the wrong color and the wrong walls for the accent painting. They ended up painting some walls three times to match color. Overall, they covered up the damages so the HOA could go to court and say they did "repairs". This company is a lap dog for the insurance industry with no standards for quality work or concern for customers' health.

Work was completed by a pleasant subcontractor.  
Unfortunately, per the contractor/company that had to fix the subsequent damage, a flashing was not installed properly with water leaking  under the shingles causing significant damage to both roof and support studs.  1/2 of the roof needed to be torn off with the wood and shingles being replaced.  This was a stucco garage and significant stucco had to be taken off to replace the wood studs on the side of the garage under the leak.  My final bill to fix their poor workmanship was $5,100.
I did not contact Paul Davis Restoration directly, but my insurance company did, as they paid the initial insurance claim for the work. [I was unable to file a homeowners claim for the repair of the original shoddy workmanship.]  It has been 7 weeks since American Family tracked down this company and I have not recieved any communication from Paul Davis Restoration Co.