Ideal Fence

owner is M.I.A and refuses to refund down payments even after he was contacted not once but twice by the Town of Cottage Grove Police Dept. He told the officer on 2 occasions he would send out the refund. both time the refund never showed up. The BBB has also tried to contact him and he has refused to reply. He keeps claiming he has COVID. Truck carrying materials continue to show up at his business address. Him and his emplyees have been spotted entering and leaving the business but keep the door locked and refuse to answer it.

They keep not showing up when they say they will. They don’t respond to most emails and don’t answer the phone. They are ignoring my request to return the deposit for work they appear to have no intention of doing. I think they just stole my deposit and I see I’m not alone.

We were very satisfied with Ideal Fence's job at our house. We enjoyed good communication with the company from the initial visit, to the estimate, the scheduling of the work, and installation of the fence. Scott gave us a week's advance notice of when the crew would be working at our house. The crew members were professional, polite and hard working. They did a beautiful job on the fence and finished the work in the time that had been projected for the job. We would highly recommend Ideal Fence.

The day the 2 men came to install the fence it was raining which made it muddy and uncomfortable. They started to install the gate about 3 or 4 feet in front of the clothesline and I stopped them and said that my lawn service would not be able to get a riding lawn mower between the gate and the clothesline. They said that they put the gate where the boss told them to, but I said I'm not a fence builder and even I can tell you that this isn't right. I called the owner (Scott) and he wasn't in/didn't call me back. The next couple of days I called him numerous times and he never called me back. They put the gate where it shouldn't be and my lawn service has to mow the fenced in area with a regular lawn mower that you have to walk behind. Then later that summer, my lawn man asked me if I had noticed how the fence wasn't straight, it was wavy. Based on my previous experience of Scott not calling me back; I didn't try to call him again.

No complaints about cost or quality of work. Only recommendation would be better communication regarding exact days crew would be working. The project took longer than anticipated to finish, however some of that may have been weather-related. They did respond to emails quickly and were able to answer whatever questions I had regarding the project promptly. I do appreciate they were able to install the fence this late in the fall, and their estimate was significantly less than other fence companies. Satisfied with project outcome and found them easy to work with.

See above.

Scott, the owner, came out to do the estimate and he was very personable. He gave me his personal cell phone number to call if I needed anything. Scott wanted to handle the transaction either with cash or check to avoid the charge card processing fee. They came out to put the posts in on the day I closed for me house; which was great. I realized he said the posts would have to set for a couple of days but there must have been a breakdown in communication because it was another week before they came and installed the rest of the fence. However, once it got installed it was very good but they led me to believe that they would be out to finish the job sooner than they actually were.